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Iphone5 shut down

467 Views 3 Replies Latest reply: Nov 12, 2012 5:55 PM by Cjgravuer RSS
Cjgravuer Calculating status...
Currently Being Moderated
Nov 12, 2012 5:26 PM

iPhone 5 just shut down and now cannot tur it n again.  Tried to plug it in an it is still not responsive.  Noting on the screen.  Help anyone

iPhone 5, iOS 6
  • gdgmacguy Level 6 Level 6 (18,405 points)
    Currently Being Moderated
    Nov 12, 2012 5:38 PM (in response to Cjgravuer)

    reset the phone, as suggested in the User Guide:  hold the home button and on/off switch simultaneously until you see the apple logo.

  • CRMDVM Level 4 Level 4 (1,360 points)
    Currently Being Moderated
    Nov 12, 2012 5:40 PM (in response to Cjgravuer)

    Hi - if it has lost its' charge completely, then you will have to wait for it to charge - it will not work by just plugging it in - if you know that it has a charge then try to restart it by pressing the on-off button and the home button at the same time for 10 seconds - you should see the Apple logo and the phone will turn on.

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