Skip navigation

Iphone5 shut down

467 Views 3 Replies Latest reply: Nov 12, 2012 5:55 PM by Cjgravuer RSS
Cjgravuer Calculating status...
Currently Being Moderated
Nov 12, 2012 5:26 PM

iPhone 5 just shut down and now cannot tur it n again.  Tried to plug it in an it is still not responsive.  Noting on the screen.  Help anyone

iPhone 5, iOS 6
  • gdgmacguy Level 6 Level 6 (18,405 points)
    Currently Being Moderated
    Nov 12, 2012 5:38 PM (in response to Cjgravuer)

    reset the phone, as suggested in the User Guide:  hold the home button and on/off switch simultaneously until you see the apple logo.

  • CRMDVM Level 4 Level 4 (1,360 points)
    Currently Being Moderated
    Nov 12, 2012 5:40 PM (in response to Cjgravuer)

    Hi - if it has lost its' charge completely, then you will have to wait for it to charge - it will not work by just plugging it in - if you know that it has a charge then try to restart it by pressing the on-off button and the home button at the same time for 10 seconds - you should see the Apple logo and the phone will turn on.


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.