3 Replies Latest reply: Nov 12, 2012 5:55 PM by Cjgravuer
Cjgravuer Level 1 Level 1 (0 points)

iPhone 5 just shut down and now cannot tur it n again.  Tried to plug it in an it is still not responsive.  Noting on the screen.  Help anyone


iPhone 5, iOS 6
  • 1. Re: Iphone5 shut down
    gdgmacguy Level 6 Level 6 (19,155 points)

    reset the phone, as suggested in the User Guide:  hold the home button and on/off switch simultaneously until you see the apple logo.

  • 2. Re: Iphone5 shut down
    CRMDVM Level 4 Level 4 (1,360 points)

    Hi - if it has lost its' charge completely, then you will have to wait for it to charge - it will not work by just plugging it in - if you know that it has a charge then try to restart it by pressing the on-off button and the home button at the same time for 10 seconds - you should see the Apple logo and the phone will turn on.

  • 3. Re: Iphone5 shut down
    Cjgravuer Level 1 Level 1 (0 points)

    Thanks (to both posts).  Worked perfectly.  Appreciate the help.