7 Replies Latest reply: Nov 19, 2012 10:47 AM by Bruno Filipe
Mahzuni Level 1 Level 1 (0 points)

I just buyed MainStage but can't use it. After starting the app, the error "MainStage was not able to complete the download" occurs and nothing happens. I tried several times :/ What can I do to solve this problem?

 

Best Regards

Mahzuni


MainStage, OS X Mountain Lion (10.8.2)
  • 1. Re: MainStage was not able to complete the download
    Bruno Filipe Level 2 Level 2 (155 points)

    Hi Mahzuni,

     

    This is annoying because when you start to use certainly will love

     

    To foil ... good internet connection?

     

    Best regards

  • 2. Re: MainStage was not able to complete the download
    Mahzuni Level 1 Level 1 (0 points)

    Hi Bruno,

     

    I hope there will be a solution for my problem, else I will never be able to love it

     

    My internet connection ist good enough (>10Mbps)

     

    Best regards

  • 3. Re: MainStage was not able to complete the download
    Bruno Filipe Level 2 Level 2 (155 points)

    Hi Mahzuni,

     

    After a litle search in this forum, someother users have the same problem (not me) but they solved the problem with several trys.

     

    can you try to "force" it? Please also check you disk space.

     

    What is your Mainstage version?

  • 4. Re: MainStage was not able to complete the download
    Mahzuni Level 1 Level 1 (0 points)

    Hi Bruno,

     

    sry for the delay. I tried already the "start it several times"-Method but without success. I tried it from different locations (different Internet providers) and I tried to reinstall MainStage. No Success either.

     

    There ist no "force"-Option, only an "OK"-Button. I have 87GB of free disk space, I hope this will be enough for MainStage

     

    I downloaded MainStage just days ago. Should be the newest Version (There is also no update available in the App Store). I can't even check the version number, because I can't start the app

     

    Best Regards

    Mahzuni

  • 5. Re: MainStage was not able to complete the download
    Bruno Filipe Level 2 Level 2 (155 points)

    Hi Mahzuni,

     

    You already done a lot of possible things to see if it stats

     

    When I said "force" is just because other users keep pushing and restast the download several times and it did. Could it be because too many people ate trying to connect so apple site? Can you try on night time with less users? A few days ago the forum was down maybe something changed. I really don´t .

     

    Seem´s like it´s a question to the Apple Support Center.

     

    Try it and post your results.

     

    Hope I´ve helped you

    Bruno Filipe

  • 6. Re: MainStage was not able to complete the download
    Mahzuni Level 1 Level 1 (0 points)

    Hi Bruno,

     

    I've found the problem with the help of the apple support.

     

    For all of you, who has the same Problem:

     

    First Solution (worked for me):

    - deactivate Little Snitch and start Mainstage again.

     

    Second Solution

    - Go To "Library" using the upper Menu "Go To" -> Press Alt to see the "Library"

    - Open Caches Directory

    - Put all of the directories (in Caches) in to the trashcan

    - Shutdown your Mac (without cleaniing your trash)

    - Press Left Shift und Start Mac (It will start in Secure Mode)

    - After the start, clean your trashcan

    - Shutdown your Mac again

    - Start your Mac and press immediately CMD + R + P

    - Wait until your mac starts 2-3 times

    This procedure will clean your cache and some other things. Doesn't worked for me, but could be useful for some others.

     

    Best Regards

    Mahzuni

  • 7. Re: MainStage was not able to complete the download
    Bruno Filipe Level 2 Level 2 (155 points)

    Hi Mahzuni,

     

    I´m glad you worked it out and done the download.

     

    Sometimes we don´t know what more to do...

     

    Thanks for rating my answer. I appreciate.

     

    Bruno Filipe