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On my Nano 6th gen the music keeps stop playing.

820 Views 19 Replies Latest reply: Nov 21, 2012 11:32 AM by planb77 RSS
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saeteren Calculating status...
Currently Being Moderated
Nov 11, 2012 1:41 PM

This problem started when the latest firmware was installed, and I have seen that others have also experienced the same. This looks to me to be a big scandale, and Apple should take the full responsibility for it. This may become a very serious case for Apple.

iPod nano (6th generation), Windows 7
  • planb77 Level 7 Level 7 (32,255 points)
    Currently Being Moderated
    Nov 13, 2012 8:45 AM (in response to saeteren)

    This is usually a sign that your headphones are not plugged all the way in.  Make sure the white part of the headset is flush with the body of the Nano.


    The 6G Nano headphone jacks are a bit tighter than compared to previous generations.

     

    B-rock

  • planb77 Level 7 Level 7 (32,255 points)
    Currently Being Moderated
    Nov 13, 2012 12:03 PM (in response to saeteren)

    Have you tried another set of earbuds? It still sounds like an issue with the headphone jack though. Music will stop playback if it can no longer fully detect the earbuds that are plugged in.

     

    Otherwise, it is happening with the same files, it could be a file issue.

     

    B-rock

  • planb77 Level 7 Level 7 (32,255 points)
    Currently Being Moderated
    Nov 14, 2012 7:18 AM (in response to saeteren)

    For I had no playback stops before the latest firmware was installed.

     

    The because the latest firmware update add the functionality of stopping playback when a headset is no longer (fully) detected.

     

    B-rock

  • planb77 Level 7 Level 7 (32,255 points)
    Currently Being Moderated
    Nov 14, 2012 12:47 PM (in response to saeteren)

    After the screen backlight goes out, music will pause playback if it doesn't fully detect the headset.  Sure it will play just fine when the backlight is on, but it's not checking for the connection when that is the case.

     

    That the plug can be drawn out enough to stop the playback is impossible without any use of force

     

    There doesn't need to be any force if the headset wasn't fully inserted to begin with.


    B-rock

  • planb77 Level 7 Level 7 (32,255 points)
    Currently Being Moderated
    Nov 15, 2012 12:13 PM (in response to saeteren)

    Again, a faulty/damaged headphone jack.

     

    B-rock

  • planb77 Level 7 Level 7 (32,255 points)
    Currently Being Moderated
    Nov 16, 2012 8:35 AM (in response to saeteren)

    I'm not representing Apple in any way.  Since I don't have physical access to the device and I am only going off what little information you provide, I can really only pull at straws. 

     

    Either way, the behavior your are experiencing is abnormal and does indicate some sort of hardware issue. It if was firmware related, there would be many others on these forums describing the same problem.

     

    B-rock

  • planb77 Level 7 Level 7 (32,255 points)
    Currently Being Moderated
    Nov 16, 2012 9:14 AM (in response to saeteren)

    If it were truly the firmware, everybody who had updated to 1.2 would be complaining about the issue and not just a handful of users that I've seen on these forums.

     

    Either way suit yourself. 


    B-rock

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