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So many problems with iTunes Match...

283623 Views 607 Replies Latest reply: Mar 17, 2014 1:58 PM by Applebottom252 RSS Branched to a new discussion.
  • GlennW1971 Calculating status...
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    Nov 3, 2012 10:32 PM (in response to ChesterCheeto101)

    I feel so bad for those of you so irritaed and frustaed by itunes match. I don't know what Mountain Lion that is a mac issue, Windows 7 and Itunes match is fine, You have to fully understand how Itunes match to it's fullest capabillities and how to use it. Yes, not all my song are match but are uploaded. That's why I back up. But all album covers and song titles and order of songs are perfect. I do not have an  Ipad or Itouch or Iphone but MY ATV3 is flawless. But, I am assuming an Ipad for Xmas so more then. But, again, I dont assume using any of those devises for Itunes Match.

     

    Goodlouck..

  • Michael Allbritton Level 6 Level 6 (16,175 points)
    Currently Being Moderated
    Nov 3, 2012 11:00 PM (in response to GlennW1971)

    It's very nice for you that you have no problems with iTM. But that is no reason to be condescending. I know very well what iTM is intended for and I know how to use the service since I beta tested it and have been helping people on this forum since it's launch. I can say definitely that some features of the service simply do not work, such as syncing last played dates between devices. For those of us who rely on this info this is a big deal. If you don't rely on that information for your listening, then no problem.

     

    The service isn't perfect and Apple has really been remiss in fixing the problems. But hope that will change soon because I really do enjoy having access to my full music library from almost anywhere.

  • wotan07 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 7, 2012 6:41 PM (in response to Michael Allbritton)

    Hey Michael,

     

    Do you know if the issue where the song would skip to the next one half way through was resolved in iOS 6.01? This would happen only in iPhones and iPads (specifically I have an iPhone 5 and iPad 3), ie. in my MacBook Air the same songs that skip on the iphone and ipad would stream just fine from iTunes. I got a refund around a month ago because they didn't come up with a solution for this issue but if this bug was fixed I would love to get iTunes Match back. Any insights in this would be much appreciated! Thanks :).

  • Michael Allbritton Level 6 Level 6 (16,175 points)
    Currently Being Moderated
    Nov 8, 2012 12:30 AM (in response to wotan07)

    I can't speak to that particular issue because I've never had the problem.

  • kauff Calculating status...
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    Nov 13, 2012 9:27 AM (in response to secondandc)

    I've had this same, very frustrating problem.  More frustrating was Apple support's lack of concern about this issue.

     

    Of 672 albums in my lib which are available on the iTunes store, 117  of those albums (17%) matched most, but not all, songs on the album, typically failing to match just a couple songs per album.  So now when I download an album I get a mixture of 256kpbs songs matched to the iTunes store and 128kpbs songs I imported and iTune Match uploaded.  Ie. iTunes Match is not a reliable way to upgrade your lib to 256kbps, in spite of this being a selling point.

     

    I've gone round & round with Apple support on this, they insist this is normal/expected behaviour and that nothing can be done to mitigate the problem.  They say that, hypothetically, an artist might have replaced just one or two tracks on an album, in which case just those one or two tracks might fail to match, and this is normal behaviour.  They won't say that this is known to be the true for any of my fail-to-match problems.

     

    Well, sure, hypothetically that could be the case -- but I think a more plausible explaination is that their matching algorithm fails more often than it should and they could/should try to improve it, but that's a possibility they refused to conceed.

  • rhepler Calculating status...
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    Nov 13, 2012 3:11 PM (in response to dViper)

    Match was working great for me until the last few months.  Now the match process just continually repeats itself never uploading non-matched files.  This is on an up-to-date mountain lion install on a 2011MBP.  I've seen similar posts and no solutions and will not be renewing match when it expires tomorrow. 

  • mracole Level 4 Level 4 (1,075 points)
    Currently Being Moderated
    Nov 13, 2012 3:40 PM (in response to rhepler)

    Fair enough, 'match' is certainly not a great service for all.

  • GlennW1971 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 13, 2012 7:30 PM (in response to mracole)

    Sorry for those of you having problems with Itunes Match, it works fine for me but I use it for my ATV, When I do get my Ipad I just won't use ITunes match because aac files take up too much room on your device anyway. But, AAC files are just fine for ATV..

  • PharaohRamses Calculating status...
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    Nov 17, 2012 8:25 AM (in response to rhepler)

    Match was working great for me until the update to ios6.01.  Now not all of my music shows up in my phones list.  Songs that used to show up fine are not there and return no search.  Is anyone else experiencing this? and does anyone know of a solution.  The songs show up on the ipad, just not on the iphone.  i'm truly baffled.

  • JohninMotion Calculating status...
    Currently Being Moderated
    Nov 19, 2012 10:36 PM (in response to dViper)

    I didn't have trouble when I first started using iTunes Match. In fact, it was working great, even uploading almost all my music (only a few obscure songs I got from somewhere didn't upload). Lately, however, it has been extremely horrible.

     

    - It's very laggy when moving through lists (artists, albums, songs). Sometimes it locks up and either crashes or i'll have to exit the app and reopen it. I'm on full strength wifi.

    - Even on full strength wifi, it takes a long time for a song to load, if it loads at all (more on this later)

    - Songs skip or just stop playing (even when the timer is still going). Moving the playhead back to the beginning doesn't help at all. Pausing the song and hitting play after some time doesn't help. Again, I'm on full strength wifi.

    - Sometimes, like last night, it will just stop working. Once again, I'm on full strength wifi and I'll wait over one minute for a song to play and nothing happens. I'll switch songs, even albums, and nothing happens. Restarting the app, the phone, disabling and enabling iTunes Match doesn't work. Eventually it will just work like it started to do this morning (is that what Apple meant by "it just works"?) or I'll sync it to my computer and that sometimes takes care of the issue.

    - About a month ago my iPhone was prompting me that my subscription was up and I had to subscribe again even though my subscription isn't up until middle of next year. I could not access my music at all until I got home. This happened multiple times throughout the month. One time it just came back as soon as I was on the same wifi network as my computer (which was on). Another time I had to sync my phone again.

     

    Yes, I did restore my phone, but it's still happening. I might restore my phone again, but honestly I'm just getting tired of this. Why am I paying money for something that causes me so much frustration and doesn't do what it was supposed to do? I'm at a tipping point. I might just go back to syncing the music to my phone and forget Match altogether.

     

    It's a great idea, but the execution is very poor. Thanks for listening to my rant and everybody who is having issues with iTunes Match has my sympathy.

  • Atrusofkveer Calculating status...
    Currently Being Moderated
    Nov 21, 2012 12:16 AM (in response to PharaohRamses)

    I have exactly the same problem. itunes match systematically try to update as soon as it goes into music, when it comes to listening to the album list, and all this without updating the latest albums added to the cloud.

    And I do not mean you infinite time it takes each time for no result

    **** update 6.0.1

  • element2005 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 30, 2012 8:54 AM (in response to dViper)

    I agree. This service is a piece of crap. That's why I got my refund. First of all, barely anything matches. It wouldn't even match songs I purchased from itunes back in the day when they were 128k songs. I mean come on apple, I bought the songs from you, how can they not be matched. Secondly, a lot of my explicit tracks got turned into edited songs when they got downloaded. This issue still has not been resolved, as there is a gigantic thread about this issue that grows bigger everyday. Geese Apple your real quick to take everyone's money and you won't even acknowledge that there are issues. As we can all see apple is not very good at the whole "online streaming thing". That is why mobile me was a failure and a lot of people are still having issues with icloud. But they still make really well built products and that is what keeps us coming back for more.

  • hoeveler Calculating status...
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    Dec 3, 2012 9:41 PM (in response to dViper)

    I sure wish I had read up on these problems before plunking down my cash for iTM last night! Oops.

    I too am unable to get it past step 3.

     

    I wondered if Apple is even paying attention to this forum, until I tried clicking on the link at the top that says "Branched to a new discussion" and then told me I was unauthorized to view the page. Maybe Apple has created a mirror to this page that's only accessible to employees, in order to shame the iTunes Match team on the monster they have created?!

     

    I certainly hope so. Apple has long surpased its reign supreme on software design when Spotify does a better job than its own internal team.

     

    A little response to customers after 31 pages of problems have been reported would sure go a long way towards customer service, Apple.

     

    Oh... and when are you going to release a new Mac Pro model? Will it have thunderbolt? It seems pretty ridiculous that the Pro model doesn't have the one feature that pros have been asking for years... and it sure seems like you've abandoned your base in pursuit of profits, Apple.

     

    Grrrr.

  • GlennW1971 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 3, 2012 10:41 PM (in response to hoeveler)

    I don't understand you people. All you do is complain, I am using Windows 7 and ITUNES Match with Itunes 11 and it has been working just fine for me. It may not match all of my songs so who cares. But it will match at least 75% of them and have never had any issue uploading whatsoever. It must be a mac problem.

  • hoeveler Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 3, 2012 11:20 PM (in response to GlennW1971)

    The irony is not lost on me that iTunes Match probably works better on Windows than Mac.

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