Skip navigation

LTE not available on LTE enabled network in Belgium (Belgacom)

55861 Views 524 Replies Latest reply: Apr 14, 2014 10:14 AM by Dr Leiter RSS Branched to a new discussion.
  • henri5000 Calculating status...

    Hi Auka, can you send me an email? Cant seem to find your address. Thanks

     

    Model A1429, NB297B (N not M)

  • KiltedTim Level 8 Level 8 (36,005 points)

    There must be a fundamental problem in the translation of the words "supported" and "unsupported" between your language and mine.

     

    Belgacom is not a supported carrier. That means that you are welcome to use your iPhone with them, but it may not be fully compatible and Apple makes no statement that it is or will be compatible with them. Some features may not function fully or at all. You must take it up with the carrier.

     

    This forum is not the proper place for you to hash this out. It's not a matter of having 'respect for your problem' or not. It's a matter of the fact that what you are trying to do is not supported by Apple. If Belgacom says it should work, then take it up with them.

  • sebastienfromantwerpen Calculating status...

    A carrierupdate by Apple will make the network compatible with the iPhone. It's just a simple as that. This support forum is the perfect place to hash this out.Belgacom says it should work and to hash it out with Apple. It's as simple as supplying that carrierupdate.

     

    We bought an LTE iPhone and we know that iPhone should work with the Belgacom LTE network in Belgium so now we demand Apple to support the only operational LTE network in Belgium. We demand to put in that supported list.

     

    We are asking on the support forum to support the only LTE network in Belgium.

  • KiltedTim Level 8 Level 8 (36,005 points)

    You are not hashing it ou wiht Apple. This is a USER forum.

     

    If Belgacom says it should work, then go whine to them. I don't care if they are the only LTE network on the planet, they are not a supported carrier. They are not authorized by Apple to carry or service the iPhone. Apple has made no claims that any iPhone would work on Belgacom in any way.

  • sebastienfromantwerpen Level 1 Level 1 (0 points)

    it's the Apple Support Communities. And it doesn't matter that you don't care. We will get the support we demand or else the EU will force them anyways.

  • Jan2015 Calculating status...

    Proximus mast be wait till Mobistar and Telenet launch the 4G! That are supported partners.

    When the 4G is active on Mobistar and Telenet Side Apple Will release a update. Proximus is a not supported partner, why you think why Apple has stil no answer the question?? So wait and wait till Mobistar and Telenet has launch the 4G.

    That is the ture i think. Proximus don't order iphones by Apple but sales android!

  • sebastienfromantwerpen Level 1 Level 1 (0 points)

    That's indeed what is going on. But Mobistar will only start in 2013.

  • laurens-antwerp Level 1 Level 1 (0 points)

    With all due respect but I think you are wrong. It's actually very simple

    1) We buy an unlocked phone, so it has to work with any network

    2) LTE becomes available, but we aren't able to connect to it so we suspect Proximus.

    3) We contact Proximus and they all say they did everything they could, and Auka confirmes it here.

    4) The problem is caused by Apple. They should solve it, because it is the law.

    And we're now waiting for the solution. We know by now that Proximus isn't a supported carrier, you've said it a thousand times by now. But we have bought unlocked phones, they have to work. And like we said a thousand times: it's the law. If Apple doesn't respect that law? Fine, except that they will get a ban to sell their phones in Belgium (and posaably even the European Union). And i don't really see a reason why Apple just wouldn't release a carrier update. Maybe they don't have to serve Proximus, but they have to serve their customers (we). I believe it's just a matter of time.

  • Jan2015 Level 1 Level 1 (0 points)

    Testing is ongoing in Antwerp now. Ik think that the commercial launch is for januari :-)

  • Jan2015 Level 1 Level 1 (0 points)

    @https://discussions.apple.com/people/laurens-antwerp go to test aankoop our somthing like that. I think that it is blabla but nothing more from your Side! Proximus don't Sell the iPhone. Mobistar have the right to launch the 4G as first belgium operator if you like it our not. You think that Apple needs a week to answer one mail?? I don't think so :-)

    Sent a mail to Tom coock :-)

  • sebastienfromantwerpen Level 1 Level 1 (0 points)

    I know I'm a Mobistar tester. It's a shame Apple is slowing down the process to support the Belgacom LTE network until the Mobistar network is operational because 4G is the only reason to switch to an iPhone 5. Now it's just an iPhone 4S with a bigger screen.

  • Jan2015 Level 1 Level 1 (0 points)

    and you have 4G on antwerp, with a LTE switch? that is the approve that Proximus customers mast be wait. And that is normal, Mobistar and Telenet sell the Iphone on belgium, not Proximus and Base. I think that it is normal that the right is that Mobistar launch as first operator the 4G. Without Mobistar our Telenet you don't have a iphone now :-) Proximus will be sell this month the samsung galaxy sIII 4G, that phone will be works fine with the proximus network on 4G

  • sebastienfromantwerpen Level 1 Level 1 (0 points)

    I didn't buy an iPhone with Mobistar or Telenet I bought it from Apple directly. And it's not so smart from Apple because they could have had the first phone in Belgium that works with 4G. Now it will be Samsung who has the first phone to work with 4G.

  • laurens-antwerp Level 1 Level 1 (0 points)

    I don't think you really understand what unlocked means. In my point of view it means that you can use your phone with any network and that you could use any service of it, if it is supported on the device. Apple should be a shamed if they are really waiting for Mobistar and Telenet.

    Anyway, we will see what happens. Proximus 3G isn't that slow either.

    iPhone 5, iOS 6.0.1
  • KiltedTim Level 8 Level 8 (36,005 points)

    laurens-antwerp wrote:

     

    With all due respect but I think you are wrong. It's actually very simple

    1) We buy an unlocked phone, so it has to work with any network

    No one ever claimed it had to work on any network. Apple has stated it will work on any supported network. Basic phone functions will work on any compatible network. The network you are trying to use is neither of those.

     

    laurens-antwerp wrote:

     

    2) LTE becomes available, but we aren't able to connect to it so we suspect Proximus.

    3) We contact Proximus and they all say they did everything they could, and Auka confirmes it here.

    4) The problem is caused by Apple. They should solve it, because it is the law.

    Then call a lawyer.

1 ... 10 11 12 13 14 ... 35 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (10)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.