13 Replies Latest reply: May 16, 2013 12:46 PM by Michael Hewett
survivalman Level 1 Level 1 (0 points)

I have just updated to mountain lion and for the first time since tried to use soundtrack pro and get this message,

NSRangeException

Cannot remove an observer <AudioFileEnvelopeTrackHeaderView 0x161313b0> for the key path "Meter Jack Order" from <NSUserDefaults 0x10b1eb0> because it is not registered as an observer.

It lets me quit or continue and runs normally but each time i open a track i get the same message even when saving

  • 1. Re: Soundtrack pro
    efreud Level 1 Level 1 (0 points)

    I just installed Final Cut Studio on Mountain Lion and received the same error. Cant seem to find any information about it. FCP, DVDSP, and Compressor seem to work fine but now I cant get Soundtrack Pro to work. I have ran sofware updates and it also wont upgrade to 6.0.6.

  • 2. Re: Soundtrack pro
    BobbyG1973 Level 1 Level 1 (0 points)

    I have this same problem.

  • 3. Re: Soundtrack pro
    Tom 4 Level 1 Level 1 (0 points)

    I have just updated to mountain lion also and for the first time since tried to use soundtrack pro and get this message,

    "

    NSRangeException

    Cannot remove an observer <AudioFileEnvelopeTrackHeaderView 0x3847480> for the key path "Meter Jack Order" from <NSUserDefaults 0x3d81a60> because it is not registered as an observer."

     

    very frustrating..

    any solutions..

    cheers

    tom

  • 4. Re: Soundtrack pro
    SpiderKenny Level 1 Level 1 (10 points)

    Yes - I am getting the same error.

    I suggest that all of us report this at bugreport.apple.com

  • 5. Re: Soundtrack pro
    Tom 4 Level 1 Level 1 (0 points)

    Hi,

    I tried a re install of Soundtrackpro, did not change the warning, so I stoped using it for now, no time to stuff about, if i get stressed i'll use it on an old Lion OS boot drive i have.

    cheers

    tom.

  • 6. Re: Soundtrack pro
    matteos Level 1 Level 1 (0 points)

    I have this same problem. Soundtrack Pro 2.

  • 7. Re: Soundtrack pro
    Fritz Green Level 1 Level 1 (20 points)

    I have the exact same problem as well with Soundtrack Pro 2 after upgrade to Mountain Lion. Has anyone discovered a solution yet?

  • 8. Re: Soundtrack pro
    matteos Level 1 Level 1 (0 points)

    Nope, nobody seems to care. I liked STP. As it's discontinued I'm using Audacity for now, though I'd rather not. I'm hoping FCPX's audio editing is going to be good enough for what I need when I buy it in a few weeks time ...

  • 9. Re: Soundtrack pro
    Fritz Green Level 1 Level 1 (20 points)

    Actually, I may have just found a solution in another forum. I just tried it, and it seems to have worked.

     

    Restart your Mac in Safe Mode (holding down the Shift key during startup).

     

    Attempt to launch Soundtrack Pro.

     

    You'll get a dialog box indicating that the system does not offer full support due to lack of 64-bit processing and 0 VRAM. Click Quit.

     

    Restart the Mac again normally.

     

    Launch Soundtrack Pro.

     

    When I did this just now, I did not get the NSRangeException error. It appears at first glance that perhaps my preferences have been reset. Perhaps just trashing the preferences file(s) would work too, but this was easy.

  • 10. Re: Soundtrack pro
    matteos Level 1 Level 1 (0 points)

    Hi Fritz, I just tried your suggestion and it didn't work for me (I also tried just trashing the prefs). Could you point me toward that forum you were looking at please?

     

    I should add that I only get the error message when I open an Audio File (e.g. File>New>Audio File). It doesn't appear when I open the STP or if I'm just working in the multitrack window.

     

    I should also add that although I can keep working on a track after the message has appeared, STP will crash or stop working after not too long.

     

    Thanks,

     

    Matt

  • 12. Re: Soundtrack pro
    Fritz Green Level 1 Level 1 (20 points)

    Well, that solution only eliminated the error on launch. The error and subsequent crashes keep occuring when I try to apply filters or effects.

  • 13. Re: Soundtrack pro
    Michael Hewett Level 2 Level 2 (265 points)

    I may have found the answer. I have just been deleting MacKeeper from my computer, and afterwards when I reopened Soundtrack it seemed to be OK. I've only just done this, so I'm still keeping my fingers crossed. for details on soundkeeper see  Do not install MacKeeper: Apple Support Communities

     

    Good Luck