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Installed new version of iTunes, it deleted iPhonebackups. Also from the computer. Are all my data lost?!?

383 Views 4 Replies Latest reply: Nov 14, 2012 5:16 AM by floks RSS
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Nov 13, 2012 3:32 PM

I updated my iPhone to the new software, something went wrong and iTunes told me to install new version of iTunes and reboot the phone. So I did, but now all my previous backups are gone! Of course I'm so stupid, that I didn't have backup on the PC or iCloud. I trusted the iTunes-backup so much. I had the most important videos ever on my phone, are they gone forever, or is there some fancy program that can fix it? I would appreciate all advices! Ü

iPhone 4S, iOS 6.0.1, Windows 7 on my computer
  • gdgmacguy Level 6 Level 6 (18,405 points)

    Installing a new version of iTunes on your computer does NOT erase any of your iTunes data, including backups from your computer.

     

    What EXACTLY happened?

  • Allan Sampson Level 10 Level 10 (122,150 points)

    None of the data accessed by iTunes is stored with the iTunes application. All data accessed by iTunes is stored completely separate from the application.

     

    Installing a new iTunes version or deleting an existing iTunes version prior to installing a new version (which should not be required unless there is a major problem), does not touch your iTunes library or media folder or any data accessed by iTunes.

     

    No different from installing a Word or Excel update. Installing a new Word or Excel version or deleting an existing Word or Excel version prior to installing a new version does not touch any Word or Excel files on your computer which are stored completely separate from the applications The same with iTunes. If your iTunes media folder and iPhone backups were lost, you did much more than deleting the existing iTunes version prior to install a new version.

     

    Photos/videos in the iPhone's Camera Roll can and should be imported by your computer as with any other digital camera, especially prior to installing an iOS update. If this wasn't done, you can try a data recovery utility on your computer but the more you use your computer prior to using a data recovery utility, the greater the chances the area on your computer's hard drive where your iPhone's backup was located will be overwritten by other data making the data recovery impossible by any means.

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