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Why does iTunes Movie Trailers not recognize quicktime?

959 Views 2 Replies Latest reply: Nov 14, 2012 7:02 AM by HogFan84 RSS
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Nov 13, 2012 5:31 PM

When I try to play a movie trailer from the iTunes Movie Trailer site I get a message telling me to download Quicktime.  I have uninstalled and installed several times with no success.  Someone please help!

Quicktime Pro, Windows 7, 64bit
  • b noir Level 9 Level 9 (71,990 points)

    Can you check something for me please? I'd like to try doing a "Run as administrator" on your iTunes.

     

    Quit iTunes first.

     

    In Computer, open Local Disk C: or whichever drive you have your program files installed on.

    If you have a 32-bit Windows, open the "Program files" folder.

    If you have a 64-bit Windows, open the "Program Files (x86)" folder.

    Open the "iTunes" folder.

     

    Right-click on the iTunes.exe file and select "run as administrator".

     

    Try playing the movie trailer in the Store now. Does it play for you without the message?

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