HT203512: iCloud: Account troubleshooting
Learn about iCloud: Account troubleshooting
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All replies
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Helpful answers
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Nov 13, 2012 5:24 PM in response to Hurry Caneby randers4,If you have photos in photo stream that aren't in your camera roll and that you haven't backed up anywhere else you will need to save these to your camera roll first. To do this, open your photo stream album on your iPhone in the thumbnail view, tap Edit, tap all the photos to select them, tap Share, then tap Save to Camera Roll. When you move to the new iCloud account (ID) they won't be in your photo stream, but you will still have them in your camera roll.
After doing so go to Settings>iCloud on your phone and turn all data you are syncing with iCloud (contacts, calendars, etc.) to Off. When prompted choose to keep the data on your iPhone. (If you are syncing iWork documents with iCloud, also open your iWork apps and turn off iCloud syncing and choose to keep the documents on your phone.) After everything is turned off, scroll to the bottom and tap Delete Account. Next, set up a new iCloud account using your other ID, then turn syncing for your data (contacts, etc.) back to On. When prompted, choose Merge. This will upload the data to your new account.
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Nov 13, 2012 6:22 PM in response to randers4by Mcclan7,I can't say thank you enough. I've been struggling with this problem for a week. It is now resolved and it took me ten minutes!
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Dec 8, 2012 7:31 AM in response to randers4by scruffydogmama,THANK YOU!! I was so frustrated trying to figure this out! I would have never thought to delete the iCloud account.
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Jan 3, 2013 2:36 PM in response to randers4by Aviator534,Thank you for your excellent answer. I had no idea it would be so simple. You are a life saver!
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May 6, 2013 3:21 PM in response to randers4by shouliha,I've been struggling with this for days!!!! This was the clearest explanation .. thank you so much!
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Jul 4, 2013 7:33 AM in response to randers4by kasmith,Thank you so much. I was getting so frustrated trying to figure this one out. Simple solution
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Aug 3, 2013 8:28 AM in response to randers4by Shaz682,Brilliant advice... Been struggling with this for a whole day! Thanks
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Aug 17, 2013 10:20 AM in response to randers4by Marcorel,Hello
Thanks for the answer BUT my photo stream i was sharing with all family with their comments is l'ost. Any way to retrieve it?
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Aug 22, 2013 5:52 AM in response to Marcorelby husk24,Same here, I have lost my photo stream that I was sharing? Anybody know how to get this back, im not happy!
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Aug 22, 2013 5:57 AM in response to Marcorelby husk24,Hi Marcorel,
Just figured out how to get back your shared photo stream , seems there is a little bug, go into icloud, photo stream, turn off shared photo stream and turn back on, it works!
Dont turn off my photo stream though!
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Aug 22, 2013 11:22 PM in response to husk24by Marcorel,Thanks Husk
Worked partially, there is clearly a bug on photo streaming
I only retrieved 1 out of my 3 shared albums... But retrieved the albums i'm subscribed to
So Apple please do something about That issue, iCloud is no longer reliable to me
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