9 Replies Latest reply: Nov 13, 2012 8:04 PM by gfaherty3
gfaherty3 Level 1 Level 1 (0 points)

So I have a mid 2010 Mac Pro.  12 Core, initially 16GB of Ram (Recently upgraded to 24GB of RAM).  Starting in January of 2012 my machine running Snow Leopard started to go to sleep and not wake up.  This would happen every few days but then would increase in frequency.  I scoured the boards for an answer but couldn't find one so I ended up taking teh machine to the local Apple Store.  They found nothing wrong with the machine but installed a clean copy of Snow Leopard and that seemed to help for a while.  The problem persisted.  I would reset PRAM and try different approaches in boards on line including repariing permissoins etc.  Nothing worked for long.  Desperate I tried upgrading to Lion but the problem persisted.  I took the machine back to the apple store (same location) and they suggested that carbonite was causing the problem.  I did a fresh install of Mountain lion this time, and then slowly added applications back one at a time to see if the problem was truly application based.  I never re installed carbonite.  I don't believe the problem is application based because I have a 2010 Mac Pro that has the identical software setup ( I freelance and when I work off site I use the laptop) and have never had an issue with any kernel panics.  Additionally I have a 2008 Mac pro with the exact same setup and no issues there either.  Before long the problem re-appeared but now with Lion and Mountain lion the machine restarts and I get a message that the machine was forced to re-start after an issue.  I called Apple support and got a very nice guy name Sean Thorpe who promised to help me.  I sent them crash logs, he sent me some applications to install or checks to run so that he could send my crash logs to the engineering department to debug.  Nothing.  no one has solved this problem.  Fed up I demanded a new machine.  I have apple care so I am covered but they refused.  Sean then suggested that I remove all of my drives and then partition the boot drive and install a clean copy of Mountain lion and see if the problem continues.  I did that.  Within 24 hours the machine crashed again.  It was running off the partition and I didn't install a single application.  I don't know that much but the problem has to be hardware.  It two visits to the apple store and a detailed study of crash logs by apple's engineers can't figure it out I figure that I just got a lemon.  I am fed up.  I spent a lot of money on this machine and it isn't dependenable.  I have owned at least four other macs and have loved every one of them and every one has been a great machine. 

 

I am at my whit's end and considering trying something desparate like trying to contact someone who runs customer service or Tim Cook himself.  I don't have any idea how I can get that contact information nor do I actually think it will get me anywhere so I am turning to this community for one last attempt to solve what ever is going on with my machine


Mac Pro (Mid 2010), OS X Mountain Lion (10.8.2)
  • 1. Re: Kernel panics on my mac pro for almost a year-  I am at my wit's end
    Grant Bennet-Alder Level 8 Level 8 (49,250 points)

    Kernel panics happen for thousands of different reasons, they are not ONE problem. If you are having kernel panics, post the panic log here. Cut and paste the text, please, not a screenshot.

     

    Mac OS X: How to log a kernel panic

  • 2. Re: Kernel panics on my mac pro for almost a year-  I am at my wit's end
    gfaherty3 Level 1 Level 1 (0 points)

    Thank you for you swift reply

     

    This is the latest from last night

     

    Mon Nov 12 21:25:49 2012

    Machine-check capabilities 0x0000000000001c09:

    family: 6 model: 44 stepping: 2 microcode: 15

    Intel(R) Xeon(R) CPU           X5650  @ 2.67GHz

    9 error-reporting banks

    threshold-based error status present

    extended corrected memory error handling present

    Processor 0: no valid machine-check state

    Processor 1: no valid machine-check state

    Processor 2: no valid machine-check state

    Processor 3: no valid machine-check state

    Processor 4: no valid machine-check state

    Processor 5: no valid machine-check state

    Processor 6: no valid machine-check state

    Processor 7: no valid machine-check state

    Processor 8: no valid machine-check state

    Processor 9: no valid machine-check state

    Processor 10: no valid machine-check state

    Processor 11: no valid machine-check state

    Processor 12: no valid machine-check state

    Processor 13: no valid machine-check state

    Processor 14: no valid machine-check state

    Processor 15: no valid machine-check state

    Processor 16: no valid machine-check state

    Processor 17: no valid machine-check state

    Processor 18: no valid machine-check state

    Processor 19: no valid machine-check state

    Processor 20: no valid machine-check state

    Processor 21: no valid machine-check state

    Processor 22: machine-check status 0x0000000000000004:

    machine-check in progress

    MCA error-reporting registers:

    IA32_MC0_STATUS(0x401): 0x0000000000000800 invalid

    IA32_MC1_STATUS(0x405): 0x0000000000000800 invalid

    IA32_MC2_STATUS(0x409): 0xb200000000030005 valid

      MCA error code:            0x0005

      Model specific error code: 0x0003

      Other information:         0x00000000

      Threshold-based status:    Undefined

      Status bits:

       Processor context corrupt

       Error enabled

       Uncorrected error

    IA32_MC3_STATUS(0x40d): 0x0000000000000000 invalid

    IA32_MC4_STATUS(0x411): 0x0000000000000000 invalid

    IA32_MC5_STATUS(0x415): 0x0000000000000000 invalid

    IA32_MC6_STATUS(0x419): 0x0000000000000000 invalid

    IA32_MC7_STATUS(0x41d): 0x0000000000000000 invalid

    IA32_MC8_STATUS(0x421): 0x0000000000000000 invalid

    Processor 23: machine-check status 0x0000000000000004:

    machine-check in progress

    MCA error-reporting registers:

    IA32_MC0_STATUS(0x401): 0x0000000000000800 invalid

    IA32_MC1_STATUS(0x405): 0x0000000000000800 invalid

    IA32_MC2_STATUS(0x409): 0xb200000000030005 valid

      MCA error code:            0x0005

      Model specific error code: 0x0003

      Other information:         0x00000000

      Threshold-based status:    Undefined

      Status bits:

       Processor context corrupt

       Error enabled

       Uncorrected error

    IA32_MC3_STATUS(0x40d): 0x0000000000000000 invalid

    IA32_MC4_STATUS(0x411): 0x0000000000000000 invalid

    IA32_MC5_STATUS(0x415): 0x0000000000000000 invalid

    IA32_MC6_STATUS(0x419): 0x0000000000000000 invalid

    IA32_MC7_STATUS(0x41d): 0x0000000000000000 invalid

    Package 1 logged:

    IA32_MC8_STATUS(0x421): 0x0000000000000000 invalid

    panic(cpu 23 caller 0xffffff80270b83c9): "Machine Check at 0xffffff7fa888ff0d, registers:\n" "CR0: 0x000000008001003b, CR2: 0x000000010eb34000, CR3: 0x0000000029141000, CR4: 0x00000000000206e0\n" "RAX: 0x000000004eee959a, RBX: 0xffffff8056d46800, RCX: 0x0000000000000018, RDX: 0x00000000000004f3\n" "RSP: 0xffffff82d74bbd70, RBP: 0xffffff82d74bbda0, RSI: 0x000005134eee8d3e, RDI: 0x0000000000000006\n" "R8:  0x0000000000000000, R9:  0x7ffffffffffffffe, R10: 0x00000000ffffffff, R11: 0x00000000ffffff80\n" "R12: 0x0000000000000006, R13: 0xffffff8056b4f6c0, R14: 0x000000004eee888e, R15: 0x00000000000004f3\n" "RFL: 0x0000000000000006, RIP: 0xffffff7fa888ff0d, CS:  0x0000000000000008, SS:  0x0000000000000010\n" "Error code: 0x0000000000000000\n"@/SourceCache/xnu/xnu-2050.18.24/osfmk/i386/trap_native.c: 280

    Backtrace (CPU 23), Frame : Return Address

    0xffffff82cca86ec0 : 0xffffff802701d626

    0xffffff82cca86f30 : 0xffffff80270b83c9

    0xffffff82cca870a0 : 0xffffff80270cedbf

    0xffffff82d74bbda0 : 0xffffff7fa888812e

    0xffffff82d74bbe80 : 0xffffff7fa8887515

    0xffffff82d74bbf30 : 0xffffff80270b8c1b

    0xffffff82d74bbf50 : 0xffffff802702f1c3

    0xffffff82d74bbf90 : 0xffffff802702f478

    0xffffff82d74bbfb0 : 0xffffff80270b26b7

          Kernel Extensions in backtrace:

             com.apple.driver.AppleIntelCPUPowerManagement(196.0)[EDE188A8-D142-3689-B2F0-26 AB424A4CAF]@0xffffff7fa8885000->0xffffff7fa88adfff

     

     

    BSD process name corresponding to current thread: kernel_task

    Boot args: rp=file:///com.apple.recovery.boot/BaseSystem.dmg

     

     

    Mac OS version:

    12C60

     

     

    Kernel version:

    Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64

    Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333

    Kernel slide:     0x0000000026e00000

    Kernel text base: 0xffffff8027000000

    System model name: MacPro5,1 (Mac-F221BEC8)

     

     

    System uptime in nanoseconds: 2011463948950

    last loaded kext at 24143046073: com.apple.driver.AppleBluetoothMultitouch          75.15 (addr 0xffffff7fa89b1000, size 77824)

    last unloaded kext at 84736674737: com.apple.driver.AppleFileSystemDriver          3.0.1 (addr 0xffffff7fa899e000, size 8192)

    loaded kexts:

    com.apple.driver.AppleBluetoothMultitouch          75.15

    com.apple.driver.AudioAUUC          1.60

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.driver.AppleMikeyHIDDriver          122

    com.apple.driver.AppleUpstreamUserClient          3.5.10

    com.apple.driver.AppleMikeyDriver          2.3.1f2

    com.apple.driver.AppleMCCSControl          1.0.33

    com.apple.iokit.IOBluetoothSerialManager          4.0.9f33

    com.apple.driver.AppleTyMCEDriver          1.0.2d2

    com.apple.driver.AGPM          100.12.69

    com.apple.driver.AppleHDA          2.3.1f2

    com.apple.kext.AMDFramebuffer          8.0.0

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.0.9f33

    com.apple.driver.AppleLPC          1.6.0

    com.apple.driver.ApplePolicyControl          3.2.11

    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0

    com.apple.nke.webcontentfilter          5

    com.apple.driver.DiskImages.ReadWriteDiskImage          344

    com.apple.driver.DiskImages.UDIFDiskImage          344

    com.apple.driver.DiskImages.FileBackingStore          344

    com.apple.driver.DiskImages.RAMBackingStore          344

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.2.2

    com.apple.iokit.SCSITaskUserClient          3.5.1

    com.apple.driver.AppleFWOHCI          4.9.6

    com.apple.driver.AppleUSBHub          5.2.5

    com.apple.driver.AirPort.Brcm4331          602.15.22

    com.apple.driver.Intel82574L          2.3.0b4

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          34

    com.apple.driver.AppleAHCIPort          2.4.1

    com.apple.driver.AppleUSBEHCI          5.4.0

    com.apple.driver.AppleUSBUHCI          5.2.5

    com.apple.driver.AppleEFINVRAM          1.6.1

    com.apple.driver.AppleRTC          1.5

    com.apple.driver.AppleHPET          1.7

    com.apple.driver.AppleACPIButtons          1.6

    com.apple.driver.AppleSMBIOS          1.9

    com.apple.driver.AppleACPIEC          1.6

    com.apple.driver.AppleAPIC          1.6

    com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0

    com.apple.nke.applicationfirewall          4.0.39

    com.apple.security.quarantine          2

    com.apple.driver.AppleIntelCPUPowerManagement          196.0.0

    com.apple.driver.IOBluetoothHIDDriver          4.0.9f33

    com.apple.driver.AppleMultitouchDriver          235.28

    com.apple.iokit.IOSurface          86.0.3

    com.apple.iokit.IOSerialFamily          10.0.6

    com.apple.driver.DspFuncLib          2.3.1f2

    com.apple.iokit.IOAudioFamily          1.8.9fc10

    com.apple.kext.OSvKernDSPLib          1.6

    com.apple.driver.AppleSMBusController          1.0.10d0

    com.apple.iokit.IOBluetoothFamily          4.0.9f33

    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.0.9f33

    com.apple.driver.AppleHDAController          2.3.1f2

    com.apple.iokit.IOHDAFamily          2.3.1f2

    com.apple.driver.AppleSMBusPCI          1.0.10d0

    com.apple.kext.AMD5000Controller          8.0.0

    com.apple.kext.AMDSupport          8.0.0

    com.apple.iokit.IOFireWireIP          2.2.5

    com.apple.driver.AppleGraphicsControl          3.2.11

    com.apple.iokit.IONDRVSupport          2.3.5

    com.apple.iokit.IOGraphicsFamily          2.3.5

    com.apple.driver.AppleSMC          3.1.4d2

    com.apple.driver.IOPlatformPluginLegacy          1.0.0

    com.apple.driver.IOPlatformPluginFamily          5.2.0d16

    com.apple.driver.AppleUSBHIDKeyboard          165.5

    com.apple.driver.AppleHIDKeyboard          165.5

    com.apple.iokit.IOUSBHIDDriver          5.2.5

    com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.1

    com.apple.driver.DiskImages.KernelBacked          344

    com.apple.iokit.IOUSBMassStorageClass          3.5.0

    com.apple.driver.AppleUSBMergeNub          5.2.5

    com.apple.driver.AppleUSBComposite          5.2.5

    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.1

    com.apple.iokit.IOBDStorageFamily          1.7

    com.apple.iokit.IODVDStorageFamily          1.7.1

    com.apple.iokit.IOCDStorageFamily          1.7.1

    com.apple.iokit.IOAHCISerialATAPI          2.5.0

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.1

    com.apple.iokit.IOFireWireFamily          4.5.5

    com.apple.iokit.IO80211Family          500.15

    com.apple.iokit.IOUSBUserClient          5.2.5

    com.apple.iokit.IOAHCIFamily          2.2.1

    com.apple.iokit.IONetworkingFamily          3.0

    com.apple.iokit.IOUSBFamily          5.4.0

    com.apple.driver.AppleEFIRuntime          1.6.1

    com.apple.iokit.IOHIDFamily          1.8.0

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          220

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.DiskImages          344

    com.apple.iokit.IOStorageFamily          1.8

    com.apple.driver.AppleKeyStore          28.21

    com.apple.driver.AppleACPIPlatform          1.6

    com.apple.iokit.IOPCIFamily          2.7.2

    com.apple.iokit.IOACPIFamily          1.4

    com.apple.kec.corecrypto          1.0

  • 3. Re: Kernel panics on my mac pro for almost a year-  I am at my wit's end
    Grant Bennet-Alder Level 8 Level 8 (49,250 points)

    You have a memory problem.

     

    Mac Pro 65lb tower uses Error Correcting Code memory. Additional check bits are stored with every word in RAM memory. When read out, the Xeon Processor corrects single bit errors and some others, but uncorrectable double-bit errors cause a kernel panic such as the one you posted. It is distinctive in:

     

     

    Machine check

    ...

    Error enabled

       Uncorrected error

     

    ... and the module reporting the error is almost always:

    Kernel Extensions in backtrace:

             com.apple.driver.AppleIntelCPUPowerManagement(196.0)

     

  • 4. Re: Kernel panics on my mac pro for almost a year-  I am at my wit's end
    gfaherty3 Level 1 Level 1 (0 points)

    Is it possible it isn't the RAM?  I just purchased new RAM and installed a week ago.  Kernel panics happened before and now continue.  Maybe the board that the RAM is connected to ?

  • 5. Re: Kernel panics on my mac pro for almost a year-  I am at my wit's end
    gfaherty3 Level 1 Level 1 (0 points)

    I just re-read your reply.  When you say a memory problem does that necessarily mean RAM or could it be something else connected to how the memory is read out?

  • 6. Re: Kernel panics on my mac pro for almost a year-  I am at my wit's end
    gfaherty3 Level 1 Level 1 (0 points)

    so my solution is new RAM?  what concerns me is that I have brand new ram, I went from 8 2GB sticks to three 8GB sticks.  I am worried that I buy new or convince the seller that the RAM I have is bad and just keep going round and round

  • 7. Re: Kernel panics on my mac pro for almost a year-  I am at my wit's end
    Grant Bennet-Alder Level 8 Level 8 (49,250 points)

    The likelihood that Uncorrectable Memory errors are caused by something other than bad DIMMs is extremely small.

     

    Your Mac notes every correctable memory error. If you keep watching:

    About this Mac > ( More Info ) >  Memory

     

    Any DIMM reported at less than its actual size or status other than "OK" has seen errors since power-on. There may be a count of the number of correctable errors.

     

    It is not required to run memory tests on a computer with Error Correcting Code Memory. Every time you use the memory, it is checked by Hardware.

  • 8. Re: Kernel panics on my mac pro for almost a year-  I am at my wit's end
    Grant Bennet-Alder Level 8 Level 8 (49,250 points)

    Yes, I mean you have a problem with one or more of your RAM DIMMs. Nothing else.

     

    It may not be the new one, especially if you have been having problems right along.

     

    Where did you get the new DIMM?

  • 9. Re: Kernel panics on my mac pro for almost a year-  I am at my wit's end
    gfaherty3 Level 1 Level 1 (0 points)

    I bought three new DIMMs to replace the existing 8.  So all three are brand new- a week old maybe two weeks.  I had 8 2GB DIMMs and now I have 3 8GB DIMMs.

     

    In About my mac/more info/memory they are showing as 8GB each

     

    Maybe I go down to one stick and try to see if I can isolate the problem to one or more DIMMs?