5 Replies Latest reply: Nov 14, 2012 11:23 AM by Kappy
qt.will Level 1 Level 1 (0 points)

i upgraded to mountain lion about 3 days ago, the installation went well and all though i don't use my macbook pro that much i decided to use it since i updated to get familiar with the changes.  At first i thought eveything was great it seemed as if my webpages were loading much quicker, however, I've also noticed that when opening new programs like Itunes, NeatReceipt, Virtual DJ etc.. my macbook locks up. Even if i'm on the internet and allow my computr to go idle while online when i come back to it i have to shut down my entire computer to get things working again.  I have to force quit my applications when they get stuck..and when i do i send the error report to apple... i've never had this problem with my macbook until downloading mountain lion and installing, anyone have any suggestions?  also when i try to shut down my macbook it stalls and i have to press the power button to shut it off.


MacBook Pro, OS X Mountain Lion (10.8.2)
  • 1. Re: mountain lion locks up my computer and i have to restart or force quit programs?
    Kappy Level 10 Level 10 (226,855 points)

    Perhaps your third-party software is not compatible and require updates (including iTunes.)

     

    Or, you had a dysfunctional system to start, so try:

     

    Reinstalling Lion/Mountain Lion Without Erasing the Drive

     

    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.

     

    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.

     

    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.

     

    Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.

     

    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

  • 2. Re: mountain lion locks up my computer and i have to restart or force quit programs?
    qt.will Level 1 Level 1 (0 points)

    in re:

    Perhaps your third-party software is not compatible and require updates (including iTunes.)

     

    Or, you had a dysfunctional system to start, so try:

     

    i didn't install virtual dj until after i upgraded to mountain lion, and my neat receipts was upgraded as well after mountian lion, as far as Itunes i would think that all apple products work seamlessly together with is why i have a mac.

     

     

    as for the uninstall and reinstall of mountain lion since i purchased from the app store i do i reload it without having to purchase the upgrade again.

  • 3. Re: mountain lion locks up my computer and i have to restart or force quit programs?
    Kappy Level 10 Level 10 (226,855 points)

    iTunes is updated independently of the OS. It is not always updated with OS X.

     

    You will not uninstall Mountain Lion, just reinstall over the current installation. App Store software shouldn't be affected.

  • 4. Re: mountain lion locks up my computer and i have to restart or force quit programs?
    qt.will Level 1 Level 1 (0 points)

    I just tried to follow your directions to restart and

    First it wouldn't restart, it locked up and so I had to turn it off.

    Then when turning on I pressed Command and R and a OS Disk Utility screen appeared so I thought you wanted me to Restart again on that screen and so i did and pressed the OPTION key when it came back on and all I got was a Macintosh HD screen with and Upward arrow.

    From there I couldn't follow the directions as things weren't lining up so I pressed the Macintosh HD upward arrow and put in my system password and came back here. Should i be pressing to restart 2x or just once and then follow the 2nd paragraph instructions for Repair the Hard Drive and Permissions?

  • 5. Re: mountain lion locks up my computer and i have to restart or force quit programs?
    Kappy Level 10 Level 10 (226,855 points)

    Boot to the Recovery HD:


     

    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.


    Follow above to start the process as posted in earlier reply. You do not restart the computer until you have finished the instructions which I don't think you read carefully.