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TS2446: Apple ID: 'This Apple ID has been disabled for security reasons' alert appears

Learn about Apple ID: 'This Apple ID has been disabled for security reasons' alert appears

TS2446 How can I view my authorization hold

124 Views 3 Replies Latest reply: Nov 14, 2012 1:20 AM by King_Penguin RSS
AmiraAmira Calculating status...
Currently Being Moderated
Nov 13, 2012 11:39 AM

Help me plZ

what to do if I forgot the answers of my security questions

iPad 2
  • King_Penguin Level 10 Level 10 (92,485 points)
    Currently Being Moderated
    Nov 13, 2012 11:49 AM (in response to AmiraAmira)

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.

     

    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.

     

    Then select 'iTunes Store', and on the next screen select 'Account Management'

     

    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.

     

    You should get an email reply within, I think, about 24 to 48 hours (and check your Spam folder as well as your Inbox)

  • King_Penguin Level 10 Level 10 (92,485 points)
    Currently Being Moderated
    Nov 14, 2012 1:20 AM (in response to AmiraAmira)

    Underneath the security questions is there not a link to send your security reset info to your rescue email address ?  If not then are you sure that you have a rescue email address on your account and not just an alternate email address ?  You will probably need to yry the second part of my reply and contact iTunes support via Express Lane

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