So you've got the ST31000528ASQ HD? And you got the email?
I bought the iMac refurbished directly from Apple. I'm wondering if the original manufacture included something other than the Seagate HD, and possibly the Seagate HD was added during the refurbishment process.
I will have to call Apple support and see what they say.
I am in the same situation as the orginal poster. I have a refurbished late 2009 imac i5 with the Seagate 1TB ST31000528ASQ (Revision AP24) purchased from Apple.ca
My harddrive is starting to fail and when I type in the serial number into the webpage it says I am not eligible. I am wondering if there is a problem because the model was a refurb and not new.
I called Apple Support and they told me that my drive is not covered.
This is infuriating!
I am in the UK and have exactly the same problem as Mr_Majzoo and ben0123456789.
I have the identical same 1TB drive, same model, same revision, and it's failing on me as well. I had disk0s2 Drive I/O Errors back in March / April, so I bought a replacement external drive, cloned my system and reformatted the internal drive, zeroing all sectors to try and get the hard drive controller to mark the sectors as bad.
I then copied everything back, and it's been great up until last week when it's started again with the drive I/O errors. Took it in to the Apple Store, they've refused replacement, saying it's "not affected". Yeah? If it's not affected, how come the darn thing is failing?!?
Spoke to AppleCare, same story, not covered. And £180 for a replacement drive.
They'll replace my screen as well as it's blotchy apparently for no cost. Shame I didn't really mind about the screen, the inability to use the computer is a bigger issue...
Apple! Stand By Your Customers! This is a bigger problem than you're admitting to.
(I know, they don't read the forums, just rhetorhical venting )
Just when the machine was booting up I mentioned the blotches, the Genius said they were replacing them all regardless of warranty.
They didn't have the screen in stock but I can call up to get it ordered in and replaced.
Result.... Except of course no doubt if I swap the HDD myself they will then wriggle out of a screen replacement! Hah. Can't win! :)
Exact same situation with me today. HAve a late 2009 27 inch iMac with the seagate hard drive. But my serial number is not covered and calling apple support was a waste of 30 minutes and destroyed my mood. They were not apologetic about it, behaved like "deal with it". What a shame. I read the online post and it says that the coverage is supposed to be upto april 12 2013 but then the system dosent accept my serial no. What a scam about replacing hard drive.