Currently Being ModeratedNov 14, 2012 5:28 AM (in response to kds4101)
The phone was not restored from the backup.
Frankly, unless the user actually copies the pictures off the device to the computer, there is no guarantee they will return. They should return when restored from backup, but it's not a risk that most intelligent people are willing to take if the photos are considered valuable.
Apps may not be syncing due to the "Sync Apps" option being deselected.