794hew
Level 1 (0 points)

Q: iTunes Match Step 1 is stuck!  What can I do?

I started iTunes Match and it gets stuck on Step 1.  It looks like it is 99.99% done and it just stalls.  It has been 20 hours and wont budge.  I have restarted, reinstalled, and started over 4-5 times.  What can i do?  It is not even at the upload or match phase...

iMac, Mac OS X (10.6.7), FULLY UPDATED

Posted on Nov 15, 2011 11:19 AM

by Laird666,Solvedanswer
Laird666 Laird666
Level 1 (10 points)
A:

I am also stuck in "Step 1". I've started several, and let it sit for a day each time, and it gets to perhaps 25% complete and stops. Interestingly, when I start it now it rapidly zips up to 25% then stops, so at least it's remembering the progress that it made before.

 

Is there any way to tell what iTunes Match is doing? I don't see anything in any log file I've checked, but I'd hope that as it's scanning it's logging something somewhere, and I'm guessing that might give me a clue. Is there a log or activity window that I've missed?

 

I do have a very large library, so I can't tell whether it's just going to take a very long time, or it's failed.

 

Any suggestions?

Posted on Nov 16, 2011 7:54 PM

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794hew

Q: iTunes Match Step 1 is stuck!  What can I do?

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  • by adranzito,

    adranzito adranzito Feb 2, 2012 1:00 PM in response to Oslice
    Level 1 (0 points)
    Feb 2, 2012 1:00 PM in response to Oslice

    Thank you Oslice!!! Worked for me. I was going crazy until I read your suggestion about rebuilding the library.

    Thanks from Argentina!

  • by OzMaccer,

    OzMaccer OzMaccer Mar 25, 2012 8:48 PM in response to 794hew
    Level 1 (0 points)
    Mar 25, 2012 8:48 PM in response to 794hew

    I had the same issue for some weeks now and finally found this and it magically helped, without tinkering with my iTunes Library

     

    iTunes Match Stuck On Step 1 Solution

    Move the "SC Info" folder (found at /Users/Shared/SC Info) to the trash, restart OS X Lion (I have Lion so it worked for me) and iTunes Match should work properly again. Hope this helps!

     

    http://forums.macrumors.com/showthread.php?t=1276151

     

     

    To view the hidden folder - follow the steps below - to first show hidden files and folders - delete the SC Info Folder (as described above), then hid back the hidden files and folders as per instruction below.

     

    I found this far more straight forward than messing with the iTunes library - that actually almost stuff up my music collection. So be careful if you chose to not follow this method but go down the iTunes Library option. Having said that, each of us might have a problem specific to our environment. Hope this works for you.

    Here's How to Show Hidden Files and Folders in OS X:

    1. Open Terminal. If you do not know how to open Terminal, follow steps 2 and 3 below; otherwise, skip to step 4.
    2. To open Terminal, click Spotlight
    3. Type terminal and press the enter/return key.
    4. At the terminal prompt, type (or copy/paste) the following:

      defaults write com.apple.finder AppleShowAllFiles TRUE
      killall Finder
    5. To reverse the step (i.e. re-hide hidden files and folders, open Terminal and type the following:

      defaults write com.apple.finder AppleShowAllFiles FALSE
      killall Finder

    Tips:

    1. Keep in mind that there will be many hidden files and folders. These are generally critical operating system and configuration files and should not be deleted or modified unless you are certain of its role.

  • by ms82981,

    ms82981 ms82981 Apr 27, 2012 8:54 PM in response to OzMaccer
    Level 1 (10 points)
    Apr 27, 2012 8:54 PM in response to OzMaccer

    I was also having this problem after having successfully used iTunes Match previously. The problem appears to be when there are two version of songs and one of them has the iCloud icon made using a dotted line. Here's what solved it for me:

     

    1. Identify your duplicate files. I have a large library, so I elected to use Dupin Light (available on the Mac App store). I suppose I could have used iTunes duplicate finder too, but I prefer the flexibility of Dupin.

    2. Once you have identified your duplicates, find them in iTunes. In my case Dupin identifed 50, from 19,000+ tracks, so for me it was not a large number to check manually.

    3. When you find the duplicates, if one of them has the aforementioned dotted line iCloud icon, this is the one you need to delete. If you accidently delete the other version, you can always download it again if you have purchased it from iTunes. In any case, it seems to be the tracks with this icon that it is causing iTunes Match to stall, so you will need to delete all of these.

    4. Once you have completed step 3, iTunes Match should not proceed and complete.

  • by nacirema,

    nacirema nacirema Jun 3, 2012 8:18 AM in response to 794hew
    Level 1 (0 points)
    Jun 3, 2012 8:18 AM in response to 794hew

    I turned off iTunes Match and then turned it back on and it got past step one and complete the upload of my itunes library.

  • by Joaotmmoreno,

    Joaotmmoreno Joaotmmoreno Jun 26, 2012 3:00 AM in response to OzMaccer
    Level 1 (0 points)
    Jun 26, 2012 3:00 AM in response to OzMaccer

    The "SC Info" option worked for me. Many thanks

  • by SeaKayaker,

    SeaKayaker SeaKayaker Jul 5, 2012 6:39 AM in response to OzMaccer
    Level 1 (0 points)
    Jul 5, 2012 6:39 AM in response to OzMaccer

    Deleting the "SC Info" file worked well for me.  I had been stuck on Step 1 for a month.  After deleting the "SC Info" file, Step 1 completed in less than 3 minutes.

     

    Thank you so much!

  • by George Qualley,

    George Qualley George Qualley Aug 21, 2012 7:34 AM in response to 794hew
    Level 1 (25 points)
    Aug 21, 2012 7:34 AM in response to 794hew

    Tried deleting the SC Info file to no avail. Deleting duplicates did, however, work for me!

  • by stephenfromspokane,

    stephenfromspokane stephenfromspokane Aug 22, 2012 10:49 PM in response to nacirema
    Level 1 (0 points)
    Aug 22, 2012 10:49 PM in response to nacirema

    Thanks. Turning iTunes Match off and restarting iTunes and turning iTunes Match back on was the fix.  Too easy.  It worked for me.  I'm glad I tried this before delecting SC file.

  • by benwachtel,

    benwachtel benwachtel Aug 28, 2012 10:53 AM in response to ms82981
    Level 1 (0 points)
    Aug 28, 2012 10:53 AM in response to ms82981

    De-duping worked for me, too. I used Dupin Lite. Thanks for the tip.

  • by aboutface,

    aboutface aboutface Nov 3, 2012 2:58 AM in response to 794hew
    Level 1 (0 points)
    Nov 3, 2012 2:58 AM in response to 794hew

    Spoke with Apple Care who fixed my issue of iTunes Match being in an infinity loop after upgrading to Mountain Lion:

    This is what he asked me to do:

    1. Go to your Macintosh HD drive in Finder (system drive)

    2. Go to Library

    3. Drag the 'System Configuration' Folder onto the Desktop (creates a BU copy - just in case)

    4. Delete the 'System Configuration' Folder within the 'Library Folder' (empty the Trash Bin - just in case)

    5. Reboot - This recreates the network files (automatically)

    6. That's it!

    Works now like a charm

    P.S.: Just in case if you have done custom network configurations, write them down first.

    PPS: I did the above and it works, but please don't hold me liable for anything you do on your own machine : )

  • by naxym,

    naxym naxym Nov 9, 2012 7:40 AM in response to aboutface
    Level 1 (0 points)
    Nov 9, 2012 7:40 AM in response to aboutface

    I followed the instruction deleted the SC folder (after keeping a copy)

    When I rebooted, it didn't recreate the network files? now I don't have wifi support, it says no Hardwear installed??

    In system preference when I click network it hangs that window which I have to force quit..

    I restarted few times and it's the same.. When I copied back the 'copy of' SC folder back to library folder and restarted, still nothing changes, now I have no network support, no wifi, no Internet..:(

    Any advice?!?

  • by Michaël Betsch,

    Michaël Betsch Michaël Betsch Nov 14, 2012 4:49 AM in response to 794hew
    Level 1 (5 points)
    Nov 14, 2012 4:49 AM in response to 794hew

    Only thing that worked for me : http://support.apple.com/kb/HT1451?viewlocale=en_US&locale=en_US

     

    Now iTunes Match works like a charm.

  • by Michaël Betsch,

    Michaël Betsch Michaël Betsch Nov 14, 2012 4:50 AM in response to 794hew
    Level 1 (5 points)
    Nov 14, 2012 4:50 AM in response to 794hew

    Only thing that worked for me : http://support.apple.com/kb/HT1451?viewlocale=en_US&locale=en_US

     

    Now iTunes Match works like a charm.

  • by nursebrandi,

    nursebrandi nursebrandi Dec 5, 2012 7:07 AM in response to Oslice
    Level 1 (0 points)
    Dec 5, 2012 7:07 AM in response to Oslice

    Worked Like A Dream!!

     

    THANK YOU!!!

  • by rameta,

    rameta rameta Dec 28, 2012 1:07 PM in response to 794hew
    Level 1 (2 points)
    Dec 28, 2012 1:07 PM in response to 794hew

    Was having this problem since I upgraded to to iTunes 11 a month ago.  Deleting bad duplicates as described by ms82981 on Apr 27, 2012 above worked.

     

    Thank you!!

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