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Green glow on iPhone 5 unlock screen?

54885 Views 214 Replies Latest reply: Jun 22, 2013 10:07 AM by rab_random RSS
  • woltek Calculating status...
    Currently Being Moderated
    Nov 11, 2012 11:44 AM (in response to zYxMa)

    Yes, same problem. I first thought 6.0.1

    fixed the issue, but it is as bad as it was before.

  • woltek Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 11, 2012 11:48 AM (in response to cmarcho)

    How does it work to get a new phone

    while being able to keep the old one

    until the new one arrives?

  • cmarcho Calculating status...
    Currently Being Moderated
    Nov 11, 2012 12:48 PM (in response to Hazza42)

    Yes it happened with both versions.

     

    To get a replacement without sending your phone in first, apple will put a $720 hold on your credit card.

    Once you get the new phone, you have about a week to send the old one back or the charge will go through.

  • mac_n_cheese69 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 12, 2012 4:42 PM (in response to Hazza42)

    I think i have found a way to reproduce the green glow consistently so that if you need to demonstrate the problem to someone at say, the Apple Store, you won't look like an idiot by not being able to reproduce the problem.

     

    I noticed as i was wiping the screen with my sleeve, the inside of my exposed forearm brushed along the screen and it glowed green very strongly. 

     

    Now, I realise that wiping the screen with my forearm isn't something I'm likely to regularly do, but for me at least i can consistently reproduce the problem this way.  It seems the screen reacts in this manner the more surface area you cover.

     

    I've also noticed that you can reproduce this when the phone is in the process of booting up, so it's not just the lock-screen.

     

    Can anyone else confirm this?

  • woltek Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 12, 2012 5:23 PM (in response to mac_n_cheese69)

    I can confirm this

    I'll be close to an apple store next week

    & try to get a replacement.

    What about you?

  • cmarcho Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 12, 2012 5:34 PM (in response to Hazza42)

    My replacement arrived today. When I get home I'll check to see if it has the issue or not. I hope it does not.

  • cmarcho Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 12, 2012 8:02 PM (in response to Hazza42)

    got my replacement, gave it a good hard look and I'm happy to report that it does NOT have the green glow! It appears to be a brand new phone as far as I can tell.

     

    Sending my old one back in the morning so I don't get charged the $720!

  • mobbie16995 Calculating status...
    Currently Being Moderated
    Nov 14, 2012 5:25 AM (in response to Hazza42)

    Hey Guys,

     

    I live in Germany and just bought an iPhone last Saturday. After "playing" around with it for almost the whole weekend I discovered this green glow. At first, it didn't really bother me that much but after a while it got worse and worse...

    Today (Wednesday) I went to the closest apple store and showed them my problem. They said they haven't heard of anything like it and replaced it straight away. The problem: my replacement has the same issues and I even tried out the ones displayed in the store -> every single one has the green glow issue! -.-

     

    I really don't know what to do at this point but I'm probably going to wait a week or two and hope for a better production series in stock that isn't broken! Any other suggestions or fixes of how to get rid of the green glow would be very welcomed!

     

    Hope to have a "normal" iPhone soon! ;)

  • woltek Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 14, 2012 5:35 AM (in response to mobbie16995)

    Hey,

    I'm from Germany too, I plan to exchange

    my "green glow phone" at the Dresden store

    next week. Which store did you go to?

  • mobbie16995 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 14, 2012 5:42 AM (in response to woltek)

    Hey

     

    I went to the store in Sindelfingen that just opend up...probably going to visit it next week in hope for better phones ;)

  • woltek Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 14, 2012 5:52 AM (in response to mobbie16995)

    Oops,

    I almost went there since I live in Freiburg. Just happen to be in Dresden next week

    Did the guy at the store mention something as to whether it might be a software issue to be solved

    by the 6.1. update?

  • mac_n_cheese69 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 14, 2012 5:59 AM (in response to woltek)

    I had my phone replaced yesterday, not at the Apple store, but at the O2 store where I got the phone from.  The replacement still has the problem but is less evident.  I have to really brush my arm (not fingers or hand) against it to really see it. 

     

    It's very unlikely a software issue, since the problem can be demonstrated even when the phone is booting up or shutting down.

  • mobbie16995 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 14, 2012 6:24 AM (in response to woltek)

    No he didn't say anything about the problem, because he didn't even know it exsisted

    Nevertheless I now have an iPhone that still has the problem and I'm becoming angrier @the apple guys by the minute.

    Next time I go there I wont be leaving without a Phone that wors perfectly, even if I have to replace it 10 times sitting there!!!

  • freestylesurfer Calculating status...
    Currently Being Moderated
    Nov 14, 2012 12:10 PM (in response to Hazza42)

    Same problem here in Germany. But it just glows right after the iPhone is taken out of my leather case!!

  • freestylesurfer Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 14, 2012 12:11 PM (in response to freestylesurfer)

    Anyone having the same problem with the leather case?

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