6 Replies Latest reply: Nov 14, 2012 8:01 AM by Klaus1
Smowery Level 1 Level 1 (0 points)

Launched software update on MacBook v. 10.5.8 during restart, update stalled now nothing will launch-quits unexpectedly. Help!


MacBook, Mac OS X (10.5.8)
  • 1. Re: Launched software update on MacBook v. 10.5.8 during restart, update stalled now nothing will launch-quits unexpectedly. Help!
    BDAqua Level 10 Level 10 (116,480 points)

    Could be many things, we should start with this...

     

    "Try Disk Utility

     

    1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.

    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)

    *Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*

    3. Click the First Aid tab.

    4. Select your Mac OS X volume.

    5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."

     

    http://docs.info.apple.com/article.html?artnum=106214

     

    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.

     

    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)

     

    If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.

  • 2. Re: Launched software update on MacBook v. 10.5.8 during restart, update stalled now nothing will launch-quits unexpectedly. Help!
    Smowery Level 1 Level 1 (0 points)

    I do not have the disk and unfortunately the safe boot repair did not work...

    I've been working on this issue for hours and am overwhelmed. What else can I do? I am in the middle of my dissertation (PhD) and can't live without my Mac. When computer boots immediately I get a popup that says google software update agent quit unexpectadly. Please assist or advise as to whether paying the 20.00 bucks for a consult is worth it. I am 2.5 hours away from an apple store, so that isn't helpful. I also am not backed up to time machine (I'm an idiot). Thank you so much...am grateful for any advice.

  • 3. Re: Launched software update on MacBook v. 10.5.8 during restart, update stalled now nothing will launch-quits unexpectedly. Help!
    BDAqua Level 10 Level 10 (116,480 points)

    Tough without the Install disc, but some things to try...

     

    Does it boot to Single User Mode, CMD+s keys at bootup, if so try...

     

    /sbin/fsck -fy

     

    Repeat until it shows no errors fixed.

     

    (Space between fsck AND -fy important).

     

    Resolve startup issues and perform disk maintenance with Disk Utility and fsck...

     

    http://docs.info.apple.com/article.html?artnum=106214

  • 4. Re: Launched software update on MacBook v. 10.5.8 during restart, update stalled now nothing will launch-quits unexpectedly. Help!
    Smowery Level 1 Level 1 (0 points)

    Yes boots in single user mode. Hard drive appears to be okay. I am at a loss, I have tried disk utility, fix permissions, verify permissions, etc. I was able to transfer all my docs, pictures, etc to an external HD. I am fine with doing a restore, wipe out. Is there a way to do it without the disc? Should I call Apple support? When I first booted up after crash I got a message that said flash was outdated and needed upgraded. When I clicked upgrade that's when everything else failed as well...

  • 5. Re: Launched software update on MacBook v. 10.5.8 during restart, update stalled now nothing will launch-quits unexpectedly. Help!
    Smowery Level 1 Level 1 (0 points)

    When I verify disk permissions I get several "permissions differ" prompts. At end, I get an "ACL found but not expected on Applications/utilities and "applications" message. When I fix issues I get same report and at end it says permissions repair complete...

  • 6. Re: Launched software update on MacBook v. 10.5.8 during restart, update stalled now nothing will launch-quits unexpectedly. Help!
    Klaus1 Level 8 Level 8 (44,495 points)

    As long as the report ends up with 'Permissions repair complete' then, as far as permissions go, you are fine. You can ignore the various statements in the report:

     

    Permissions you can ignore on 10.5 onwards:

     

    http://support.apple.com/kb/TS1448

     

    Some general advice on updating Leopard:

     

    It is worth noting that it is an extreme rarity for updates to cause upsets to your system, as they have all been extensively beta-tested, but they may well reveal pre-existing ones, particularly those of which you may have been unaware. If you are actually aware of any glitches, make sure they are fixed before proceeding further.

     

    So before you do anything else:

     

    If you can, make a full backup first to an external hard disk. Ideally you should always have a bootable clone of your system that enables you to revert to the previous pre-update state.

     

    Turn off sleep mode for both screen and hard disk.

     

    Disconnect all peripherals except your keyboard and mouse.

     

    1. Repair Permissions (in Disk Utility)

     

    2. Verify the state of your hard disk using Disk Utility. If any faults are reported, restart from your install disk (holding down the C key), go to Disk Utility, and repair your startup disk. Restart again to get back to your startup disk.

     

    At least you can now be reasonably certain that your system does not contain any obvious faults that might cause an update/upgrade to fail.

     

    3. Download the correct version of the COMBO update from the Apple download site.

     

    The Combo updater of Leopard 10.5.8 can be found here:

     

    http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update

     

    If you prefer to download updates via Software Update in the Apple menu (which would ensure that the correct version for your Mac was being downloaded), it is not recommended to allow SU to install major (or even minor) updates automatically. Set Software Update to just download the updater without immediately installing it. There is always the possibility that the combined download and install (which can be a lengthy process) might be interrupted by a power outage or your cat walking across the keyboard, and an interrupted install will almost certainly cause havoc. Once it is downloaded, you can install at a time that suits you. You should make a backup copy of the updater on a CD in case you ever need a reinstall.

     

    Full details about the 10.5.8 update here: http://support.apple.com/kb/HT3606

     

    More information on using Software Updater here:

     

    http://support.apple.com/kb/TA24901?viewlocale=en_US

     

    Using the Combo updater ensures that all system files changed since the original 10.5.0 are included, and any that may have been missed out or subsequently damaged will be repaired. The Delta updater, although a temptingly smaller download, only takes you from the previous version to the new one, i.e. for example from 10.5.7 to 10.5.8. Software Update will generally download the Delta updater only. The preferable Combo updater needs to be downloaded from Apple's download site.

     

    Now proceed as follows:

     

    4. Close all applications and turn off energy saving and screensaver.

     

    5. Unplug all peripherals except your keyboard and mouse.

     

    6. Install the update/upgrade. Do not under any circumstances interrupt this procedure. Do not do anything else on your computer while it is installing. Be patient.

     

    7. When it ask for a restart to complete the installation, click restart. This can take longer than normal, there are probably thousands of files to overwrite and place in the correct location. Do nothing while this is going on.

     

    8. Once your Mac is awake, repair permissions again, and you should be good to go!

     

    If your Mac seems slightly sluggish or ‘different’, perform a second restart. It can’t hurt and is sometimes efficacious! In fact a second restart can be recommended.

     

    9. Open a few of your most used applications and check that all is OK. In this connection please remember that not all manufacturers of third party applications and plug-ins, add-ons, haxies etc, will have had time to do any necessary rewrites to their software to make them compliant with the latest version of your operating system. Give them a week or two while you regularly check their websites for updates.

     

    N.B. Do not attempt to install two different updates at the same time as each may have different routines and requirements. Follow the above recommendations for each update in turn.

     

    Lastly, Apple's own article on the subject of Software Update may also be useful reading:

     

    http://docs.info.apple.com/article.html?artnum=106695

     

    [b]If you are updating Safari (or just have):[/b]

     

    Input Managers from third parties can do as much harm as good. They use a security loophole to reach right into your applications' code and change that code as the application starts up.  If you have installed an OS update and Safari is crashing, the very [i]first[/i] thing to do is clear out your InputManagers folders (both in your own Library and in the top-level /Library), log out and log back in, and try again.

    So, disable all third party add-ons before updating Safari, as they may not have been updated yet for the new version. Add them back one by one. If something goes awry, remove it again and check on the software manufacturer's website for news of an update to match your version of Safari.

     

    Most errors reported here after an update are due to an unrepaired or undetected inherent fault in the system, and/or a third party add-on.

     

    Additional tips on software installation here:

     

    http://docs.info.apple.com/article.html?artnum=106692

     

    To reiterate, Input Managers reach right into an application and alter its code. This puts the behavior of the affected application outside the control and responsibility of its developers: a recipe for  problems. That's not to say that issues absolutely will ensue as a result of Input Managers, but you, as a user, must decide. If the functionality of a specific Input Manager or set thereof is really important to you, you may well choose to assume the associated risk.

    Again, the advice is to remove all Input Managers from the following directories:

    • /Library/InputManagers
    • ~/Library/InputManagers

    especially prior to system updates (they can always be added back one-by-one later).

    Solutions for troubleshooting installation, startup, and login issues in Mac OS X v10.5

    http://support.apple.com/kb/TS1541?viewlocale=en_US