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TS3998: iCloud: Troubleshooting iCloud Contacts

Learn about iCloud: Troubleshooting iCloud Contacts

TS3998 All my contacts have disappeared from icloud and all my devices

216 Views 3 Replies Latest reply: Nov 15, 2012 9:03 AM by Old Toad RSS
DavidArthurReginald Calculating status...
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Nov 14, 2012 6:59 AM

I've just tried to use contacts on my iPhone (4S) to discover they have all disappeared. Checking my other devices, I discover they have disappeared from them also.


Is there any chance of getting them back?


I have tried recovering from Time Machine to my Macbook but it won't let me.


Can anyone help, please?



Contacts on all devices and iCloud, OS X Mountain Lion (10.8.2)
  • Old Toad Level 10 Level 10 (113,315 points)

    Log out of iCloud and make your Home/Library visible as follows:


    NOTE: In Lion and Mountain Lion the Home/Library folder is now invisible. To make it permanently visible enter the following in the Terminal application window: chflags nohidden ~/Library and hit the Enter button - 10.7: Un-hide the User Library folder.


    Then go to your Home/Library/Application Support folder and select the AddressBook folder.


    Screen Shot 2012-11-14 at 10.23.09 AM.jpg


    Go into Time Machine, go back in time till you're sure you'll have all your contacts and resotre the AddressBook folder.


    Open Contacts and see if your contacts are back.  If so the the first thing to do is use the File ➙ Export ➙ Contacts Archive... menu option to make a backup of your contacts. 


    Screen Shot 2012-11-14 at 10.27.03 AM.jpg


    Then log back into iCloud and see if your other devices will repopulate with your contacts.



  • Old Toad Level 10 Level 10 (113,315 points)

    Were you able to find your Library folder in the Time Machine backups?  They may be invisible if there were invisible at the time of the backup.


    There's are apps, Show Hide Invisible Files 1.6,  Invisibiliey Toggler,  InVisibles and TinkerTool that you can run to make all invisible files visible.  Then enter Time Machine, go to the LIbrary/Applicaitons Support folder and find the AddressBook folder.  When you're done run the app again to make those files invisible again.


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