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"Other" data (iPhone) - How do I remove this junk?

1182312 Views 1,155 Replies Latest reply: Apr 11, 2014 8:07 PM by Mr. Luigi RSS Branched to a new discussion.
  • Pusska Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 11, 2012 8:40 AM (in response to Lexxxa3)

    Dear Lexxxa3

    Whoever you are you are a genius.

    I have been searching for literally years to find out how to remove my meagre 1.6gb of other category,which grows fractionally everytime i sync, It has been driving me mental, Diskaid, iexplorer, restoring, everthing worked (a bit) reducing my other by 100mb or so, however nothing quite worked completely. Despite loving the phone I was getting so frustrated I was even going to get rid of the thing!

    HOWEVER to quote Lexxxa3

    Lastly I was looking on here at what people had said they have done, as I went down and confirmed I had done what they claimed worked for them, I stumbled upon this little beauty "Settings/General/Usage/Music and then swipe left to right over the "All Music" entry and select Delete, then re-boot the iPhone." He stated, " you think it would delete all your music, but id doesn't" HOLY BALLS he was right, while for him it only cleared some MB's it cleared 2.3GB for me. I almost died.

     

    THIS WORKED, COMPLETELY      ZERO yes ZERO Other   ZERO I said.

     

     

  • Pusska Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 11, 2012 11:58 AM (in response to Pusska)

    Update...

    It worked, but my music library wouldn't play every song correctly! Very sad. Resynced and other came back. Currently in the process of removing all music,then removing f files with iexplorer as explained by many many other posters, and resyncing music.

     

    This seems to have worked-music is playing correctly and my other bar is at 0.17Gb with 2500 songs and 5gb photos.

    I would suggest removing most of your music but not all so you still have the swipe to delete option,then doing the swipe to delete music thing,remove all videos, doing a hard reset, see whether or not 'other' has gone and

    a) if it has, resync music   or

    b) if it hasn't use iexplore to delete f files,hard reset, and then resync music.

    NB it seems like you need to remove video first also as they won't play

  • ShOzzz Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 11, 2012 5:07 PM (in response to Pusska)

    The only fool proof way to delete the "other" is to set your phone up as a new phone and add your files again as if it's a new phone.  I spent hours at the apple store going through options to get rid of other and they were aware of it. 

     

     

    If a restore doesn't do it then start fresh.

    The music swipe thing isn't a true fix. 

  • Kwoodside Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 11, 2012 9:32 PM (in response to Acqua)

    This worked for me! Cleared up 6GB of data on my iPhone 5.

  • Pusska Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 14, 2012 7:55 AM (in response to ShOzzz)

    Seems like you are right.

    The music swipe trick got rid of other but then my videos wouldn't play.

    I deleted videos by unticking box in itunes but immediately my other increased by the amount of data in the old video file, and no matter what I did I could not be rid of that.

     

    Have now restored my phone to a new phone. Reimported all my music photos podcasts and videos,one by one. Each time a new item was added my other increased by x amount. Now I have 2500 songs with album art, 13 video clips, 5000 photos and various apps and my other is 1gb.

     

    I'll have to live with that. And keep my eye on what happens as I listen to podcasts and they are deleted automatically by itunes and see if my suspicion that they are not deleted but just corrupted by itunes is correct.

     

    Annoying that you have to do this periodically especially if you are in the middle of an app game that has non backupable achievements!

  • ShOzzz Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 14, 2012 8:31 AM (in response to Pusska)

    100% other fixed. 

     

     

    I tried all the fix's you have all mentioned and all failed. 

     

    I have A 16gb iPhone 4 that had 3gb of apps and 7.7 gb of other

    I was getting error my phone is over capacity messages. 

    My phone was running slow and freezing constantly. 

     

    This ended up being the fastest and easier total fix.

     

    Do a clean restart.

    Restore your phone. Do not restore from back up. All that does is being the problem back.

    Take some screen shots of what apps you had where on your phone 1st. That makes getting everything back in order a breeze.  Restore and select new phone.  Then plug in your info and your other will be non existent after. 

    Either way restoring takes a long time uploading everything again. By doing it fresh not only did I wipe out my other but when I selected my apps to put back on I cleaned house as well.  That and I mixed up my music also.

     

    Now my phone runs like a champ. 

    The only thing you must be prepared to loose is text messages and call history but there are programs to transfer those to your computer before doing the wipe out.

     

     

    I ended up only loosing a few notes as I forgot to back those up to iCloud 1st.

     

     

    Good luck and seriously.  It takes less time then you would think.

  • Pusska Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 14, 2012 11:54 AM (in response to ShOzzz)

    Thanks again,

    I think you are right still.

     

    I have now done a complete restart and selected new phone. At this point my other was 0.51gb I think.

     

    As i added back (as though putting them on for the very first time) my music and photos the other went up to 1gb. I know this isn't much but surely the iphone can recognise that this data IS photos and Music and not put anything in other.

     

    Is this a normal amount of other on a clean fresh start as if from new with 5gb of photos and 2500 songs?

     

    You know, if they didn't make the other category bright yellow perhaps I wouldn't obsess so much. Or they stuck the meta data, whatever that is, in a 'required info' category.

     

    ?

  • Lawrence Finch Level 7 Level 7 (24,500 points)
    Currently Being Moderated
    Nov 14, 2012 12:11 PM (in response to Pusska)

    "Other" is just that - data that doesn't fall into any other categories.. It includes metadata (data about data) for the most part. For example, for each photo there is an entry in a database locating it. That database is most likely in "Other", so it doesn't count as part of photos. Likewise for music; the iTunes database is there. And all of your settings. I'm pretty sure emails, text messages, etc are there also. 1 GB is not unusual with iOS 6. With iOS 5 it ran 500-750 MB for most people. It's up with iOS 5, probably because there are more built in apps, each with a database (facebook, twitter, passbook, etc). System data expands as the number of files increases also. The system's inode table (a map of memory showing where each file is located and how big it is, and also where unused storage is located) is probably in Other, so the more files you have the larger the inode table gets. Thus, the more memory your device has the larger Other will be (a 64 GB iPhone will have a much larger inode table than a 16 GB).

     

    But Other is also where "orphan" data goes - application data that is no longer associated with an app. The only way to remove orphan data is to restore the phone, as you did.

  • Pusska Level 1 Level 1 (0 points)

    Many thanks for that comprehensive reply.

     

    It's reassuring, and helpful for people like me to know that, more than likely, currently I probably have no reclaimable space and it is being used by something for something. I can't and (importantly for my quantity of 'other' 1gb), don't need to do anything!

     

    That yellow bar still does my swede (uk)

     

    Apple, just camouflage the colour a bit.

  • joe longo Level 1 Level 1 (0 points)

    This totally worked for me - what a relief. I had close to 3Gig of Other space. After reading the posts about deleting the Itunes music, I rebooted and found Other totally vanished.

     

    In case you missed it: Open the Settings app and go to General->Usage->Music where you will see "All Music". Swipe left-to-right on "All Music". Power-down the phone by holding down the "Sleep/Wakeup" button at the top of the device (not the Home button) for 5 seconds and swiping "Power Down". Restart the phone by holding down the same button. Connect to Itunes to check the iPhone's capacity.

     

    One caveat: I have "Itunes Match" enabled. After doing these steps, none of my songs are stored on the phone. After restarting, Itunes on my phone lists all of my music in the cloud and plays songs just fine. Yet it shows "All Music" is 4.5G even though it's not occupying that space on the phone.

     

    As a test, I turned off Itunes Match. None of the music is available until I sync. But even with 4.5Gig of audio files, "Other" is still non-existent.

     

    So, in my case, it seems the "Other" problem is tied to Itunes. My guess is that there are additional reasons "Other" grows, but for me it's a great fix and a relief.

  • mr_mystical Calculating status...
    Currently Being Moderated
    Nov 20, 2012 12:30 AM (in response to Acqua)

    YES!!!!!!!!!!!!!!!!!!!  Thank you thank you thank you!!!!!!!  I have been trying to figure this out for weeks/months now!!!!  OMG!! I read a lot of comic books but you Acua are my new hero!!!!!!

  • gabrielprodrigues Level 1 Level 1 (0 points)

    Unfortunately, after some time, the problem is back. Remove the Music data does not work anymore. I already try anything everyone suggest, but without sucess. I am contacting Apple support to figure out this problem. Thank you guys.

  • cyberlight52 Level 1 Level 1 (0 points)

    Thank you so much for this post.  Just opened up 4GB for me on my iPhone 4G 16GB...  I needed the space.  Works perfect!

  • Bsingh60 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 22, 2012 10:10 AM (in response to Acqua)

    The Music Trick by Acqua worked. Thank You So Much!!!!! I had .71 GB of other and now I dont have any. I looked all over the freaking internet on how to get rid of it but couldnt find a reasonable solution. But this was so simple and worked. Again Thank You So MUCH!!!!

  • oprachck Calculating status...

    Ugh, this has made me completely miserable...I've tried everything posted on this thread and nothing fixes all of it. The music swiping thing makes it so that none of my music will play - it just flips from track to track on the iPhone, and if you try to play it through iTunes, the little exclamation marks come up next to the tracks. I've restored it 5 times now because it won't let me delete any of the music. At this point, I'd go back to having 3GB of "other" if it meant I could have ANY music on the phone

     

    What is going on?!?!

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