7 Replies Latest reply: Nov 16, 2012 6:38 AM by Zacharytolson
Zacharytolson Level 1 Level 1 (0 points)

I've recently upgraded to OS 10.8 and I no longer can sign into Facetime nor can I use the new iMessage on my iMac. Any thoughts?


iMac (21.5-inch Mid 2011), OS X Mountain Lion (10.8.2)
  • 1. Re: Can't sign into iMessage or Facetime using OS X 10.8
    Ralph Johns (UK) Level 9 Level 9 (67,490 points)

    HI,

     

    Open Activity Monitor (Applications/Utilities)

    Find imagent (Lower case)

    Highlight and use the Quit button  (you may need to confirm Force Quit).

    Restart Messages (Which will relaunch IMAgent).

     

    IMAgent is used by both FaceTime and Messages and is involved with the Login processes of both apps.

     

    This is not always successful (it seems there may be several causes to what looks like the same symptoms).

     

    If that does not work use the Finder > Go Menu > Go to Folder and type (Copy and paste) ~/Library/Preferences into the dialogue box.

    Find com.apple.imservices.iMessages.plist  and Drag it to the Trash

    Relaunch Messages.

     

    If that does not work delete (Drag to Trash) com.apple.imessages.bag.plist

    Restart Messages (Again)

     

     

     

     

    Sigcopy2.png
    9:59 PM      Wednesday; November 14, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 2. Re: Can't sign into iMessage or Facetime using OS X 10.8
    Zacharytolson Level 1 Level 1 (0 points)

    Hey Ralph,

     

    I tried, still not working. I spent about 2 hours on the phone with apple today and they couldn't fix it. So they are having enenieers look at it. Hopefully this will help some others.

  • 3. Re: Can't sign into iMessage or Facetime using OS X 10.8
    Ralph Johns (UK) Level 9 Level 9 (67,490 points)

    HI,

     

    Any chance this Mac has been refurbished or repaired ?

     

    The only definite cause we have found with this symptom so far is a Missing Serial Number to the Motherboard.

     

    In the System Information (Apple Menu > Hold ALT Key and select top item)

    In Hard ware the Serial number of the device/motherboard is listed.

    If Repaired it is supposed to be re-flashed back to the board.

     

    Certain apps use this as a security check when "registering" for use.

     

     

     

     

    Sigcopy2.png
    10:25 PM      Wednesday; November 14, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 4. Re: Can't sign into iMessage or Facetime using OS X 10.8
    Zacharytolson Level 1 Level 1 (0 points)

    Yup, I bought a referb.

  • 5. Re: Can't sign into iMessage or Facetime using OS X 10.8
    Ralph Johns (UK) Level 9 Level 9 (67,490 points)

    HI,

     

    Does the System Information app tell you that this is or is not a Serial Number ?

    My understanding is that a Certified Apple Repair place have the tools to replace the serial number.

     

     

    Sigcopy2.png
    7:10 PM      Thursday; November 15, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 6. Re: Can't sign into iMessage or Facetime using OS X 10.8
    Carlos Coelho Level 1 Level 1 (0 points)

    Hello.

     

    I have the same problem.

     

    I tried everything you say to do and i still have de same problem. When i try to connect with my apple id the message is the same: Serve find an error. Try later....nothing worked so far.

     

    Thank you

  • 7. Re: Can't sign into iMessage or Facetime using OS X 10.8
    Zacharytolson Level 1 Level 1 (0 points)

    I have a call with apple today. They ran reports on my computer and are having to talk to engineers to figure it out. If I learn anything I will let you know. Also when did you get Mountian lion. It comes with a small period of apple care. You should call and talk with them.