Currently Being ModeratedNov 10, 2012 12:39 AM (in response to sandra285)
I did the same and they replied that i had to call a number and speak to the expert but i don't want to call anyone.
Currently Being ModeratedNov 13, 2012 3:14 PM (in response to sandra285)
Thank you so much for your help! It has taken me DAYS just to find a solution. Again, thank you!
Currently Being ModeratedNov 14, 2012 4:57 PM (in response to lolwut123)
There is an easier way to do this!! You can do it all yourself and you don't need to call or speak to anyone!
All you need is credit card details MOMENTARILY. You delete them after the 2 minute process and NOTHING IS CHARGED to your card.
First, go into;
iTunes & App Store (or apple ID depending on device),
Go to apple ID, then view apple ID and enter ur password,
Then go to payment details an enter your credit card.
Once done this, hit done and done until your back to the settings screen.
Now, go to the apple store and purchase an app, I'm pretty sure it works with free apps but have never tried so I'm not completely sure. If you do purchase an app for say, 99c, it will be charged from your current apple balance and NOT your credit card.
Once the app has downloaded,
Go back into the settings to the apple ID an credit card details.
Now delete all the credit card details and press done until back at settings screen.
You have now unlocked your account. If you want to double check this, try purchasing another app and see if it works :)
You can also check your account balance before
And after to confirm that it's all coming from your account and not your credit card.
Hope this helps everyone!!
Currently Being ModeratedNov 15, 2012 2:37 AM (in response to miljamin27)
Definitely the way to go!!!
Currently Being ModeratedNov 16, 2012 8:37 AM (in response to miljamin27)
Miljamin you are a genius! That has helped so much!!!
Currently Being ModeratedNov 16, 2012 1:00 PM (in response to miljamin27)
Thanks a bunch!! I had paypal set up and everything went screwy!! Once I did the creditcard, it worked!!
Currently Being ModeratedNov 19, 2012 9:47 AM (in response to miljamin27)
Miljamin27, thank you! This worked great. Hopefully Apple is listening and will find a simpler way to take caer of biz in the future, but for now.... WHEW! Back in biz.
Currently Being ModeratedNov 20, 2012 9:50 PM (in response to miljamin27)
thanks a lot !!! so simply so genius
so many hours wasted with apple tech support
Currently Being ModeratedNov 25, 2012 1:31 AM (in response to lolwut123)
I also forgot my security questions answer but I just could not remember ever creating one either. Anyway I tried putting credit card info but it said that I have to "use up" my iTunes card load first?! which is around 40 dollars still. So still waiting for solution - I tried to email apple hopefully they respond soon without forcing me to use my credit card
Currently Being ModeratedDec 3, 2012 3:10 AM (in response to lolwut123)
I too spoke to Apple security services. They were completely unable to help at all. This is quite useless, only device i know that even if you know your user name, password, and access your email, they still cant help you by resetting the security questions via email.
I am glad i changed my Iphone 5 to the new Samsung Galaxy note 2. Thank you Apple for making things hard for accessing your devices, am much happier now that you forced me to use a Samasung, way better and accomodating.