4 Replies Latest reply: Nov 14, 2012 3:58 PM by ab78
ab78 Level 1 Level 1 (0 points)

I've been having trouble lately with connection in the iTunes store. I can browse the store and I can purchase stuff in the store. My issue is, when I try to view my account, I receive a connection error. I ran the iTunes diagnostics. The Internet connectivity is ok but the "secure link to iTunes store failed". Right now, I'm away from my computer that has iTunes, so I'll have to post the diagnostics results later in the day. Until then, any ideas of what could be the problem?

Acer, Windows Vista
  • 1. Re: iTunes store connection problem
    ab78 Level 1 Level 1 (0 points)

    Here are the results of the iTunes diagnostics test:


    Microsoft Windows Vista Home Premium Edition (Build 6000)

    Acer Aspire M1100


    QuickTime 7.7.2

    FairPlay 2.2.19

    Apple Application Support 2.2.2

    iPod Updater Library 10.0d2

    CD Driver

    CD Driver DLL

    Apple Mobile Device

    Apple Mobile Device Driver

    Bonjour (333.10)

    Gracenote SDK

    Gracenote MusicID

    Gracenote Submit

    Gracenote DSP


    iTunes Serial Number 00D4A92C02225D88


    Current user is not an administrator.

    The current local date and time is 2012-11-13 12:15:49.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is not supported.

    Core Media is supported.


    Video Display Information


    ATI Technologies Inc., ATI Radeon X1250



    **** External Plug-ins Information ****


    No external plug-ins installed.


    iPodService is currently running.

    iTunesHelper is currently running.

    Apple Mobile Device service is currently running.


    **** Network Connectivity Tests ****


    Network Adapter Information


    Adapter Name:     {8C6E0FEC-98D9-4079-86E7-D6D3697AEDA7}

    Description:     Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller

    IP Address:

    Subnet Mask:

    Default Gateway:

    DHCP Enabled:     Yes

    DHCP Server:

    Lease Obtained:     Tue Nov 13 11:03:25 2012


    Lease Expires:     Wed Nov 14 11:03:25 2012


    DNS Servers:


    Active Connection:     LAN Connection

    Connected:     Yes

    Online:          Yes

    Using Modem:     No

    Using LAN:     Yes

    Using Proxy:     No


    Firewall Information


    Windows Firewall is on.

    iTunes is enabled in Windows Firewall.


    Connection attempt to Apple web site was successful.

    Connection attempt to browsing iTunes Store was successful.

    Connection attempt to purchasing from iTunes Store was successful.

    Connection attempt to iPhone activation server was successful.

    Connection attempt to firmware update server was unsuccessful.

    The network connection timed out.

    Connection attempt to Gracenote server was successful.

    Last successful iTunes Store access was 2012-11-13 12:09:25.

  • 2. Re: iTunes store connection problem
    ab78 Level 1 Level 1 (0 points)

    I think I may have figured out my solution. I clicked on the X on the error message instead of clicking Ok and got another error message with a number - 10054. Did a Google search for that and found out that I had to Reset cache in iTunes and it seems to have worked so far.

  • 3. Re: iTunes store connection problem
    ab78 Level 1 Level 1 (0 points)

    That solution did not work. It's back this morning to telling me to check my network connection. I wonder if my problem is potentially caused by Hurricane Sandy. That seems to be about the time it started happening. Because email support hasn't been very helpful, looks like it's time to contact phone support.


    Another issue I'm having is my CD drive on my computer has suddenly stopped working. I hope that checking various settings on my computer didn't mess anything up.

  • 4. Re: iTunes store connection problem
    ab78 Level 1 Level 1 (0 points)

    Well, I had to do a system restore to get my CD drive running again.


    As for my account, I've created a second account with a different email address and password. So far, the second account lets me view my account info.