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Mail freezes when displaying or deleting messages from Linked In

242 Views 3 Replies Latest reply: Nov 14, 2012 6:08 PM by Linc Davis RSS
Rich from 1968 Calculating status...
Currently Being Moderated
Nov 12, 2012 5:53 PM

Recently when I open the Mail program the computer freezes up with the spinning pinwheel. It will freeze for a few minutes and then usually come back to life. I've noticed that if any email from Linked In is selected, or deleted, or opened then I am certain to get the freeze. Usually when I try to delete a Linked In email there will be an error message that the email could not be deleted after the Mac wakes up from the freeze. Any ideas?

MacBook Pro, OS X Mountain Lion (10.8.2)
  • Linc Davis Level 10 Level 10 (107,600 points)

    Launch the Console application in any of the following ways:


    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.


    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.


    Click the Clear Display icon in the toolbar. Try the action that you're having trouble with again. Post any messages that appear in the Console window – the text, please, not a screenshot.

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into a message.

    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

  • Linc Davis Level 10 Level 10 (107,600 points)

    The boot drive is failing, or you have some other hardware fault.

    Back up all data immediately, then make a "Genius" appointment at an Apple Store to have the machine tested.

    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to bare metal from any of them.) Don’t erase the recovery partition, if present.

    *An SSD doesn't need to be zeroed.


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