Skip navigation

Songs Disappearing from iTunes

248430 Views 550 Replies Latest reply: Mar 18, 2014 8:56 AM by Darr247 RSS Branched to a new discussion.
  • Chris CA Level 9 Level 9 (73,395 points)
    Currently Being Moderated
    Oct 28, 2012 7:58 AM (in response to Maziekit)

    Maziekit wrote:

     

    DON'T DELETE THE FOLDER...a

    Why not? You have already checked that everything is in iTunes and everything works (step 8).

  • Alf A\'Lot Level 1 Level 1 (10 points)
    Currently Being Moderated
    Oct 28, 2012 3:31 PM (in response to gizmonic)

    Just chiming in to note I've recently had this same issue, thankfully not to the extent of others, but I had an album of podcasts and an album of music dissapear.  What's weird is the album was still in my itunes media folder in the finder, and it was on itunes with the exclamation mark, so I did the option to locate the media source through itunes, I did that with the first song, the song then succesfully showed up in my itunes, but then all the other files were deleted both from itunes and the itunes media folder in my finder (as in I had the finder window open with all the music there, after syncing the one song with iTunes, I literally saw the entire rest of the album simply dissapear from the finder, not in the garbage bin, not in another folder, just plain deleted for no reason). 

     

    I suspect with the number of replies to this topic and the sheer amount of time this has been a problem, Apple has no interest in solving why its deleting its users music, but thought I'd add my complaint to the chorus anyways.

  • bill_the_cat Calculating status...
    Currently Being Moderated
    Nov 2, 2012 2:59 PM (in response to virginiaprettyfields)

    I know exactly what you mean. The links were not broken, the files had totally disappeared off the hard drive. I did spend a couple hours on the phone with apple and thankfully they were helpful. I half discovered the answer myself. Here is what I did:

    1. I broke down and purchased a subscription to Itunes match. I was reading about it and it sounded as though music is copied to the cloud so I thought, why not. It took forever to catalog things but I was then able to get my music to download again by going to My Library, Music (now has a cloud by it). This is all before getting Apple on the line so I was halfway there (BTW, Apple did not suggest the subscription that was my own desperation).
    2. The next thing was I was also missing some purchased movies and tv shows. To get these back I went to Purchased on the left pane in itunes.
    3. I double checked that the movies were not on my hard drive. I then selected the movie entry with the "!" next to it and deleted the entry.
    4. Next go into the ITUNES store and select Purchased on the right. I clicked on Movie under that option.
    5. Click on the movie and you should be able to download it again. A couple times it took a bit for the store to realize I had removed the entry from my itunes but after a bit it showed perfectly.
    6. I did the same for the tv shows I was missing.
    7. Only bad thing is downloading movies again is a long process.

    Hope this helps other people that are pulling out their hair.

  • Attila Level 3 Level 3 (610 points)
    Currently Being Moderated
    Nov 7, 2012 2:21 PM (in response to gizmonic)

    Just noticed today, that some of my albums were gone. Then after some detective work found seven thousand songs in the TRASH!!!

     

    and when I double-click in iTunes and choose to locate the track, it only locates tracks of the same album "10 of 7XXX were found".

     

    And were the files moved? NO! They were still lying in the trash!

     

    I went into Library -> Organize Library -> Consolidate Library, and now it seems to copy more than just ten more tracks. Let's see if it'll move all my files back to where they belong.

     

    Question is, why, all of a sudden, did iTunes move the files in the first place??

  • Attila Level 3 Level 3 (610 points)
    Currently Being Moderated
    Nov 7, 2012 2:45 PM (in response to Attila)

    Darn it! iTunes spent a few minutes moving files into the library. But which files? I should have paid attention, because it didn't move those 7000 files that are still missing!

     

    How do I get them all back without having to locate every single album?

  • snowdream Calculating status...
    Currently Being Moderated
    Nov 7, 2012 3:05 PM (in response to Attila)

    Did you try a file restore right from the recycle bin? 

  • Attila Level 3 Level 3 (610 points)
    Currently Being Moderated
    Nov 7, 2012 3:28 PM (in response to snowdream)

    I wasn't given the option to restore, and CMD-Backspace didn't do anything. Before I found this thread I had already moved all songs from the trash into another folder on my desktop.

     

    Then I dragged all files at once onto the iTunes library, and it's copying everything. Not done yet, so I'll post the results.

     

    edit:

     

    I can already see that I'm getting DUPLICATES in my library now. What the h*ll?!

     

     

     

    iTunes 11 can't be released sooner!

     

    if I dare installing it...

  • Attila Level 3 Level 3 (610 points)
    Currently Being Moderated
    Nov 7, 2012 3:46 PM (in response to Attila)

    Update 2:

     

    The files were not duplicated, but the entries in the library were! So all albums have twin-songs, one with the old ratings and playcounts set, one which is "clean" - both leading to the same bloody file!

     

    Thanks, iTunes, my library is completely messed up now.

     

     

    How would I do a safe Time Machine restore of the iTunes library?

  • Chris CA Level 9 Level 9 (73,395 points)
    Currently Being Moderated
    Nov 7, 2012 5:22 PM (in response to Attila)

     

    How would I do a safe Time Machine restore of the iTunes library?

    1. Quit iTunes.
    2. Go to /Music/.
    3. Open Time Machine.
    4. Go to the date you want, select the iTunes folder and Restore.
  • Attila Level 3 Level 3 (610 points)
    Currently Being Moderated
    Nov 8, 2012 3:49 PM (in response to Chris CA)

    That fixed it! Thanks, Chris!

     

    People, keep your time machine engine running!

  • bill_the_cat Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 8, 2012 6:48 PM (in response to bill_the_cat)

    Missed a step aboveStep 3a. Inadequate to remove the movie/tv show/song from under purchased AND the category (movie, tv shows, music (also on the left)

  • jeremyyik Calculating status...
    Currently Being Moderated
    Nov 14, 2012 7:56 PM (in response to Chris CA)

    All my songs in my iTunes suddenly disappeared! Can u please tell me the steps more detailly how to restore it from the time machine? I dont understand :

    1. Quit iTunes.
    2. Go to /Music/.
    3. Open Time Machine.
    4. Go to the date you want, select the iTunes folder and Restore.

    How to do Step 2? Thanks

  • Chris CA Level 9 Level 9 (73,395 points)
    Currently Being Moderated
    Nov 14, 2012 8:16 PM (in response to jeremyyik)

    How to do Step 2? Thanks

    Click the Finder icon at the far left of the dock.

    Then click Music on the left sidebar.

  • jeremyyik Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 15, 2012 5:00 AM (in response to Chris CA)

    I only have 6 favourites on my left side of the finder:

    1)All my Files

    2)AirDrop

    3)'My Name"

    4)Desktop

    5)Applications

    6)Documents

     

    No "Music" .. Can u please teach me step by step how to restore from back up? I cant sync all my devices now or else all the songs will be gone..

  • Chris CA Level 9 Level 9 (73,395 points)
    Currently Being Moderated
    Nov 17, 2012 1:25 PM (in response to jeremyyik)

    jeremyyik wrote:

     

    I only have 6 favourites on my left side of the finder:

    1)All my Files

    2)AirDrop

    3)'My Name"

    4)Desktop

    5)Applications

    6)Documents

    Finder menu Finder > Preferences.

    Click Sidebar at top and tick Music.

     

    Screen Shot 2012-11-17 at 2.24.30 PM.jpg

1 ... 14 15 16 17 18 ... 37 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (6)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.