1 Reply Latest reply: Nov 14, 2012 10:40 PM by King_Penguin
Sydney55 Level 1 Level 1 (0 points)

I am trying to use I tunes on my I phone for the first time.  I usually use my iiPod.   When I sign in it ask for my password which is no prob then it asks me to answer my security questions.  I can't remember the answers that I used.  Is there any way to log on and or get the answers to my security questions so that I can download some music?


iPhone 4
  • 1. Re: How can you log in to I tunes on your iPhone if you can't remember the answers to your security questions?
    King_Penguin Level 10 Level 10 (95,115 points)

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.

     

    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.

     

    Then select 'iTunes Store', and on the next screen select 'Account Management'

     

    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.

     

    You should get an email reply within, I think, about 24 to 48 hours (and check your Spam folder as well as your Inbox)