6 Replies Latest reply: Nov 14, 2012 11:47 PM by Rabiz
Rabiz Level 1 Level 1 (0 points)

When I updated software the second last time it caused a problem with my email account in that the server does not recognise it and I can't download to my iPad. I have checked with my service provider for the email account if anything is wrong at their end, no. I have since updated to 6.0.1 (10A523) and still the same problem. My service provider suggested to delete the account and start again. I do not have a delete email account button. Why is it missing?


iPad, iOS 5.1
  • 1. Re: Unable to delete mail account
    King_Penguin Level 10 Level 10 (95,085 points)

    If you tap the account on the right-hand side of Settings > Mail, Contacts, Calendars you don't get a Delete button at the bottom of the popup  ?

  • 2. Re: Unable to delete mail account
    Rabiz Level 1 Level 1 (0 points)

    No, that is the problem. Under accounts it only has add account, not delete.

  • 3. Re: Unable to delete mail account
    King_Penguin Level 10 Level 10 (95,085 points)

    Are you able to tap the account and get the popup, and do you have other email accounts on the iPad which do have a 'Delete' button ? 

  • 4. Re: Unable to delete mail account
    Rabiz Level 1 Level 1 (0 points)

    Under accounts it has email, caldav, carddav, add account. When I tap the email I get a pop up IMAP and I tap the account with my email address, if I tape that then I get a pop up which details the account info and the keyboard pops up expecting me to change the password or server or name, but no delete button.

  • 5. Re: Unable to delete mail account
    King_Penguin Level 10 Level 10 (95,085 points)

    Is it a work iPad/email account ? If so then it's possible that they've applied a profile that is stopping you from deleting the account.

     

    On the right-hand side of Settings > Mail, Contacts, Calendars I have an Accounts section with a list of my email accounts.  Tapping one of my (IMAP based) accounts in that list gives me a popup with my account id at the top of it, then on/off options for mail, contacts, calendars, reminders and notes, and underneath them a Delete button.

  • 6. Re: Unable to delete mail account
    Rabiz Level 1 Level 1 (0 points)

    No, it is not a work iPad. My email account also comes to my iMac, and I use the iPad when travelling. I can access my email on the web, which is a pain.

     

    Tapping on my account name gives me the imap account which has only the on/off options for mail and notes only. the contact, calendars all appear at the front when I tap on Settings > Mail, Contacts, Calendars.