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Unable to delete mail account

1236 Views 6 Replies Latest reply: Nov 14, 2012 11:47 PM by Rabiz RSS
Rabiz Calculating status...
Currently Being Moderated
Nov 14, 2012 11:03 PM

When I updated software the second last time it caused a problem with my email account in that the server does not recognise it and I can't download to my iPad. I have checked with my service provider for the email account if anything is wrong at their end, no. I have since updated to 6.0.1 (10A523) and still the same problem. My service provider suggested to delete the account and start again. I do not have a delete email account button. Why is it missing?

iPad, iOS 5.1
  • King_Penguin Level 10 Level 10 (92,440 points)
    Currently Being Moderated
    Nov 14, 2012 11:08 PM (in response to Rabiz)

    If you tap the account on the right-hand side of Settings > Mail, Contacts, Calendars you don't get a Delete button at the bottom of the popup  ?

  • King_Penguin Level 10 Level 10 (92,440 points)
    Currently Being Moderated
    Nov 14, 2012 11:15 PM (in response to Rabiz)

    Are you able to tap the account and get the popup, and do you have other email accounts on the iPad which do have a 'Delete' button ? 

  • King_Penguin Level 10 Level 10 (92,440 points)
    Currently Being Moderated
    Nov 14, 2012 11:35 PM (in response to Rabiz)

    Is it a work iPad/email account ? If so then it's possible that they've applied a profile that is stopping you from deleting the account.

     

    On the right-hand side of Settings > Mail, Contacts, Calendars I have an Accounts section with a list of my email accounts.  Tapping one of my (IMAP based) accounts in that list gives me a popup with my account id at the top of it, then on/off options for mail, contacts, calendars, reminders and notes, and underneath them a Delete button.

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