LB Jeffries

Q: Constant stream of sandboxd Mail error messages in Console

As long as 10.8 Mail app is running - every 30 seconds, I get this error, and I have no idea how to fix it....

 

Seems like something that should be addressed.

 

 

7/26/12 12:54:52.037 AM sandboxd[2273]: ([2271]) Mail(2271) deny file-read-data /Library/Preferences/com.apple.mail.plist

Mac Pro (Mid 2012), Mac OS X (10.7.4), 32GB Ram, 480GB SSD, Radeon 5870

Posted on Jul 26, 2012 12:59 AM

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Q: Constant stream of sandboxd Mail error messages in Console

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  • by MacInside,

    MacInside MacInside Aug 21, 2012 1:07 AM in response to Sebastian Holmbäck
    Level 1 (0 points)
    Aug 21, 2012 1:07 AM in response to Sebastian Holmbäck

    In Finder select in GO --> Go to Folder and type

    ~/Library/Containers/com.apple.mail/Data/Library/Preferences/

     

    you will fine the com.apple.mail.plist there.

  • by simonpie,

    simonpie simonpie Aug 28, 2012 4:23 PM in response to Matthew Connolly3
    Level 1 (38 points)
    Servers Enterprise
    Aug 28, 2012 4:23 PM in response to Matthew Connolly3

    Erasing the file /Library/Preferences/com.apple.mail.plist did the trick for me.  My entire (old) computer had become useless because of that problem.

  • by Larry Sochrin1,

    Larry Sochrin1 Larry Sochrin1 Sep 2, 2012 2:35 PM in response to MacInside
    Level 2 (216 points)
    Apple TV
    Sep 2, 2012 2:35 PM in response to MacInside

    When I went there, there were two similar sounding files. The .com.apple.mail.plist is there with 36KB of stuff (looks like gobbledygook to me), but there is also .com.apple.mail.plist.JZ1lzuG with zero bytes, and an alias named .com.apple.mail.LSSharedFileList.plist with 64 bytes.

     

    My mail problem has mostly been in the Preference area, any changes I try to make take forever to save, close, especially in Accounts. Otherwise, my Mail is more or less OK, although sometimes it takes a little while for Mail to quit. 

  • by Tristan Hubsch,

    Tristan Hubsch Tristan Hubsch Sep 13, 2012 4:27 PM in response to LB Jeffries
    Level 2 (210 points)
    Sep 13, 2012 4:27 PM in response to LB Jeffries

    Hi,

     

    Just to chime in: I had exactly the same problem, and the same remedy solved it.

     

    Clearly, however, this is BUG and Apple must solve it: both remove the deprecated file (which, after all, is NOT supposed to be tended by the User) and update Mail.app, so it does not ever so dumbly (and so persistently) try to read a file that sandbox daemon won't let it read! Voice your complaint at <http://www.apple.com/feedback/mail.html>.

     

    Cheers, Tristan

  • by Larry Sochrin1,

    Larry Sochrin1 Larry Sochrin1 Sep 13, 2012 4:36 PM in response to Tristan Hubsch
    Level 2 (216 points)
    Apple TV
    Sep 13, 2012 4:36 PM in response to Tristan Hubsch

    Could you or someone else please tell me which of the .com.apple.mail.plist files I should delete?  As I explained above, I have three files with very similar names. 

     

    And also, since I've set up a whole bunch of mail accounts, rules,etc. will deleting this file also delete all of those, or what exactly might it delete?  Or will it all be transparent? 

     

    Thank you!!!!

  • by Tristan Hubsch,

    Tristan Hubsch Tristan Hubsch Sep 15, 2012 5:00 PM in response to Larry Sochrin1
    Level 2 (210 points)
    Sep 15, 2012 5:00 PM in response to Larry Sochrin1

    Hi Larry:

     

    I deleted the /Library/Preferences/com.apple.mail.plist  file, and do not have anything similar to the other two. To be sure, before deleing it, I checked (Finder: File/Get Info, or Cmd-I) its "modified" date: it was last modified many moons ago. I'd recomment you do the same. Do not drag it out of on the Desktop (that will merely create a copy elsewhere), but straight to the Trash (or Ctrl-click/Move to Trash); OS X will prompt you for authorization. I'd check the other files if they have been accessed recently; if not, it is probably safe to delete them. Then again, they take up so little space that it probably does not matter.

     

    By the way, the ~/Library/Containers/com.apple.mail/Date/Library/Preferences/com.apple.mail.pli st is clearly the new (Mountain Lion?) proper location of the file, and it is currently accessed on my system; I would not delete that, unless you want to start from scratch, setting up your e-mail preferences.

  • by Larry Sochrin1,

    Larry Sochrin1 Larry Sochrin1 Sep 16, 2012 1:24 PM in response to Tristan Hubsch
    Level 2 (216 points)
    Apple TV
    Sep 16, 2012 1:24 PM in response to Tristan Hubsch

    I just looked at the file.  Its modified date and time was about 10 minutes ago. 

  • by Tristan Hubsch,

    Tristan Hubsch Tristan Hubsch Sep 16, 2012 3:42 PM in response to Larry Sochrin1
    Level 2 (210 points)
    Sep 16, 2012 3:42 PM in response to Larry Sochrin1

    Hi,

     

    Seems like Mail (or some other program) then is accessing it. That's different than on my MBP (OS X 10.8.1).

     

    Are you rinning OS X 10.8.x (Mountain Lion)?

    Do you also have a "com.apple.mail.plist" file in the ~/Library/Containers/com.apple.mail/Date/Library/Preferences/ folder (sorry: the forum margins seem to gobble the loooong path+file name)?

    If yes, does that also get accessed/modified?

     

    If your answers are "yes" to all of the above questions, I'd guess that this is what Mail really needs. Then, I'd recommend (after quitting Mail.app): duplicate the /Library/Preferences/com.apple.mail.plist file for backup (just in case, but change the name so you remember it's a backup), then delete /Library/Preferences/com.apple.mail.plist, and re-launch Mail.app.


    Hopefully, the sandboxd error messages will stop. You can now go back and delete the backup file you've left in the /Library/Preferences/ folder.

     

    If your answers were not all "yes" to the above questions, your Mail.app probably really does need that /Library/Preferences/com.apple.mail.plist file (and it has accessed/modified it recently). You can still delete it, but may well have to re-configure all of Mail.app preferences (including the various e-mail accounts) from scratch. But, the sandboxd problem should be gone...

     

    Cheers, Tristan

  • by Jennings Heilig,

    Jennings Heilig Jennings Heilig Nov 14, 2012 4:11 PM in response to Matthew Connolly3
    Level 1 (55 points)
    Nov 14, 2012 4:11 PM in response to Matthew Connolly3

    I've just done a Finder search and a (useless) Spotlight search, and my machine has no such file contained on it as "/Library/Preferences/com.apple.mail.plist".  Not that either of those two search functions is able to find.

     

    And my Mail is still running slightly faster than a tortise in Antarctica. 

  • by edbern2,

    edbern2 edbern2 Nov 15, 2012 12:13 AM in response to Jennings Heilig
    Level 1 (0 points)
    Nov 15, 2012 12:13 AM in response to Jennings Heilig

    Jennings Heilig wrote:

     

    I've just done a Finder search and a (useless) Spotlight search, and my machine has no such file contained on it as "/Library/Preferences/com.apple.mail.plist".  Not that either of those two search functions is able to find.

     

    And my Mail is still running slightly faster than a tortise in Antarctica. 

    You won't find it that way.  Easiest way is to do the finder search.  It will come up dry but then click on the little + sign below the search window. That open up a new choice below with a drop down menu that says "Kind" is "Any".   Select the "Kind" menu and choose "System Files" from the dropdown menu.  Then the adjacent dropdown will say "aren't included" but you can change it to "are included."  Voila, you can search for any system file including plists.

     

    See image:

     

    plist.43 AM copy 2.png

  • by JaneTeis,

    JaneTeis JaneTeis Nov 28, 2012 5:56 PM in response to edbern2
    Level 1 (0 points)
    Nov 28, 2012 5:56 PM in response to edbern2

    I, too, did NOT find the file Library/Preferences/com.apple.mail.plist

     

    BUT when I used the search described for finding the com.apple.mail.plist, I found several of them. Should I delete them all?

     

    They are in System/Library/PrivateFrameworks/ScreenReader.framework/Versions/A/Resources/ar .lproj/ExceptionsDatabases

     

    Do I need this folder at all? "PrivateFrameworks"

     

    All the com.apple.mail.plist are  old EXCEPT for the one in the ~/Library/Containers/com.apple.mail/Date/Library/Preferences/ folder

     

    Please help! My Apple Mail is so slow and unreliable all of a sudden. I thought it was because of cyber Monday.

     

    - Jane

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