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Will Apple change my clicking hard drive

409 Views 8 Replies Latest reply: Nov 15, 2012 4:34 AM by joewalls123 RSS
joewalls123 Level 1 Level 1 (0 points)
Currently Being Moderated
Nov 15, 2012 3:27 AM

My MacBook Pro hard drive has recently started "clicking" I know from past experience that this means it will probably soon give up on me.

I want to know if Apple will swap it now (before if breaks completely)

 

I would like it swapped for 2 reasons:

- I don't want it to get to the point where it dies and I'm without a computer - as I need it on a daily basis.

- My AppleCare runs out in a few months time and I don't want to have to pay to replace a hard drive which was faulty before my AppleCare expired.

 

So I just want to know if Apple will change the hard drive before it stops functioning?
Thanks in advance for your replies.

MacBook Pro, OS X Mountain Lion (10.8.2)
  • clintonfrombirmingham Level 7 Level 7 (26,745 points)
    Currently Being Moderated
    Nov 15, 2012 3:32 AM (in response to joewalls123)

    There's no way of telling - just us users here - whether or not Apple will replace the HD before it fails (and it 'sounds' as if that's what it's doing).

     

    The best thing you can do is take your machine into your local Apple Store or an AASP and have them 'listen' to the drive. Clicking sounds almost always mean that failure is just around the corner. Before taking your machine in, make certain that you have a recent, up-to-date, backup of some sort (Time Machine or clone) as I would think that if you're still under AppleCare they will, more likely than not, replace the drive.

     

    Clinton

  • ifixexpress Calculating status...
    Currently Being Moderated
    Nov 15, 2012 3:42 AM (in response to joewalls123)

    Im guessing if its clicking then it maybe unbeknowingly causing you other problems. Like spinng beach balls, machine hanging. If this is the case and you are also noticing this more, I would believe you would have a better chance of getting it replaced.

     

    Do you experiance these issues also?

  • infinite vortex Level 7 Level 7 (21,400 points)
    Currently Being Moderated
    Nov 15, 2012 3:43 AM (in response to joewalls123)

    You're going to be without you MBP for a period regardless. If they did in fact take your system to replace the drive they're going to nothing other than replace the drive. Restoring your OS and user account data is for you to do.

     

    If you system is that important to you I'd buy another drive yourself and put your current drive into an external case until it does in fact die. You're going to have to jump through some hoops whichever way you go so you might as well take the route which gives you the best solution even if it costs you a little more. You can buy replacement kits for not a lot of money.

     

    By the way, how full is your drive? The clicking might well be from excessive head tracking from your drive being full.

  • infinite vortex Level 7 Level 7 (21,400 points)
    Currently Being Moderated
    Nov 15, 2012 3:57 AM (in response to joewalls123)

    Having been a service tech a long long time ago the yardstick I would use for a replacement was whether it were working or not and whether expected drive performance was substantially affected. Given your drive is both working and you didn't say performance was way down then I really doubt you'd get a replacement.

     

    With around 10% drive space free I'd be telling you to free some space before considering anything.

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