Skip navigation

Mountain Lion and 2008 Word on Mac

147 Views 2 Replies Latest reply: Nov 15, 2012 4:08 AM by Chamar RSS
sas44 Calculating status...
Currently Being Moderated
Nov 15, 2012 3:46 AM

Since upgrading to Mountain Lion, my 2008 copy of Word for the Mac will not run.  It comes up with 'encountered a problem'.  In Pages there isn't a 'Save as' any more  which I normally use to save as a word doc as well as pages.  I used the export as Word doc which it did but this would not open in Word either. Same 'encountered a problem' came up.

Any suggestions???




Mac pro
  • Barney-15E Level 7 Level 7 (33,405 points)
    Currently Being Moderated
    Nov 15, 2012 3:52 AM (in response to sas44)

    Make sure you have all the updates for Word (one was just recently released, but I doubt that is the problem).


    Can you try another user account? I have seen something in the Microsoft User Data folder get corrupted and cause all the Office apps to crash for one reason or another. I've never narrowed it down to a particular object in there, though.


    If you don't use Outlook for email, then there usually isn't anything in that folder that cannot be just deleted, if you find it works in another account. You could back up the folder to someplace else, first, so if you do find you need something, you'll have it.

  • Chamar Level 4 Level 4 (2,035 points)
    Currently Being Moderated
    Nov 15, 2012 4:08 AM (in response to sas44)

    Word 2008 (12.3.5) runs fine on my ML 10.8.2 iMac


    You might find it worthwhile looking at the Microsoft Support pages where there are several problems similar to yours.


    Perhaps this is a good one to start with.


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.