joos8123

Q: iPhone 5 bad call voice quality

Got the new iPhone 5 and have bad phone call quality. The recipient of the call seems to be able to hear me ok, but their voice either isn't there or drops out or sounds grainy like when you have bad cell reception. Many times, the calls have just not connected. I know that that my cell reception and the recipients cell reception were excellent. This has occured when calling other cell phones, land lines, and toll free numbers. Anyone else having this issue? Have an appointment at Apple tomorrow morning to see what they think.

iPhone 5, iOS 6

Posted on Sep 24, 2012 4:54 PM

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Q: iPhone 5 bad call voice quality

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  • by applebristol,

    applebristol applebristol Nov 14, 2012 11:08 PM in response to joos8123
    Level 1 (0 points)
    Nov 14, 2012 11:08 PM in response to joos8123

    OK can people please stop posting about leaving the screen covers on, do you really think that after a month of having problems with the iPhone 5, swapping the phone with apple numerous times, taking the phone back to the shop, calling the providers, getting the sim card swapped and testing all the different settings that we then realised that actually all it was was the plastic card still on the front of the phone.

     

    I can't speak for everybody but I found this out within the first few minutes, I can't see that after a month people would have not realised this!

  • by das_ave,

    das_ave das_ave Nov 14, 2012 11:39 PM in response to joos8123
    Level 1 (0 points)
    Nov 14, 2012 11:39 PM in response to joos8123

    You are kidding someone! A phone for 700 or more don't work with screensavers, is accepted to you? After one month with critical network interruptions (not known by my older iPhone 4) and bad robotic voice, i change the phone. This new iPhone 5 works perfekt for me. In addition i use the same bought covers from the defect iPhone 5. Voice quality and network works more better and stabible.

  • by Bart83,

    Bart83 Bart83 Nov 14, 2012 11:56 PM in response to das_ave
    Level 1 (0 points)
    Nov 14, 2012 11:56 PM in response to das_ave

    Don't think the robotic voice and network interruptions have anything to do with screensavers.

     

    I did a complete reset but didn't help at all. In a few days I will receive a new one, I will let you know the results!

  • by BORg529,

    BORg529 BORg529 Nov 15, 2012 12:17 AM in response to BORg529
    Level 1 (5 points)
    iPad
    Nov 15, 2012 12:17 AM in response to BORg529

    I should have clarified, I got my 32gb iPhone 5 , yesterday via UPS, after ordering from AT&T Corperate Store, on November 1. I thought I had to send my iPhone 5 to Apple for warranty exchange because of voice volume issues. I apologize for stating obvious.

  • by Nicolasbck,

    Nicolasbck Nicolasbck Nov 15, 2012 3:34 AM in response to Nicolasbck
    Level 1 (0 points)
    Nov 15, 2012 3:34 AM in response to Nicolasbck

    And it's back again..

     

    How can we rely on such an unreliable iPhone ? I've used blackberry for years and never had a problem. I use iPhone for 3 weeks and I can't understand important calls. And now it will probably go to reparation for several weeks which means I can go change my SIM card again.. if they still have the old ones.

     

    I miss my Blacberry already.

  • by ddw123456,

    ddw123456 ddw123456 Nov 15, 2012 5:16 AM in response to joos8123
    Level 1 (0 points)
    Nov 15, 2012 5:16 AM in response to joos8123

    I have exactly the same problem as described at http://iphone5callquality.com

     

    I am heard clearly, incoming voice drops in and out. Not on all calls though, some calls are ok.

     

    Telia network in Sweden.

  • by Bart83,

    Bart83 Bart83 Nov 15, 2012 6:12 AM in response to ddw123456
    Level 1 (0 points)
    Nov 15, 2012 6:12 AM in response to ddw123456

    What I find very curious is that the person who discribes the problem in the link states that he already tested this on 4 iPhones 5 and that the problem persists on everyone of them.

     

    If he just hasn't had bad luck the problem should be a lot more widespread, and this thread should have more than 18 pages. But this isn't the case, so what is causing this?

  • by Nicolasbck,

    Nicolasbck Nicolasbck Nov 15, 2012 6:22 AM in response to ddw123456
    Level 1 (0 points)
    Nov 15, 2012 6:22 AM in response to ddw123456

    That is another problem with calling. It's not the main problem most of the people describe here (robotic voices), but it is also very disturbing. I think this problem is on every iPhone, but most people don't really notice the problem of this. And Apple will for sure not resolve this, unless they can with a software update.

     

    What is funny is that I called Apple a couple of hours ago for the robotic voices problem, and I could barely understand him. Why? Because of that dropping in and out thing. If you have a good working iPhone 5 you better praise yourself.

     

    I would not recommend anyone to buy an iPhone 5. It's full of bugs and troubles. They better test the iPhone 5s a bit better before releasing it.

     

    Seems like Apple has troubles dealing with new technology.

  • by Bugmei,

    Bugmei Bugmei Nov 15, 2012 12:25 PM in response to joos8123
    Level 1 (0 points)
    Nov 15, 2012 12:25 PM in response to joos8123

    I have just recieved my Iphone5 32g yesterday and I just noticed that the voice quality during a call is poor (sounds like I'm talking to a "can" walkie-talkie, sounds like I'm talking to someone from afar).  However, the quality is great if I use the headset that came with it.  It's impossible to be using a headset all the time when calling...

    Hmmm, should I have it replaced already?

  • by Bugmei,

    Bugmei Bugmei Nov 15, 2012 12:32 PM in response to Bugmei
    Level 1 (0 points)
    Nov 15, 2012 12:32 PM in response to Bugmei

    ok, so I just removed the plastic film that was placed on the phone when it came (I intentionally left it there since I still have not bought a protective film) and it sounds good now. So mine may just be the screen cover... I wonder if it will sound weird again once I get a screen cover?

  • by BORg529,

    BORg529 BORg529 Nov 15, 2012 2:35 PM in response to Bugmei
    Level 1 (5 points)
    iPad
    Nov 15, 2012 2:35 PM in response to Bugmei

    The screen protector for iPhone 5 suppose to have a slot that fits around the speaker for hearing. I never saw it yet, but I thinking my previous touch screen smartphones had screen protectors made for them, with the cutout for hearing speakers.

  • by Freqman,

    Freqman Freqman Nov 15, 2012 6:32 PM in response to joos8123
    Level 1 (0 points)
    Nov 15, 2012 6:32 PM in response to joos8123

    I was surprised my new iPhone 5 yields audio which is muffled, robotic, and/or choppy (cuts in and out)...almost entirely on the incoming (to the phone) audio, and much less often on the outgoing audio. With Verizon's help, I've come to believe my problem  might only be when I'm at home (which is I where I've lately been using my new iPhone 5 most often); *some* others in this thread have said the same.

     

    I find it a peculiar coincidence the problem is "worst" when I'm at home. How many others  have this coincidence as well? Maybe if we put our heads together we can help, Apple, the carriers, and ourselves figure out why so many of us are having these wickedly annoying challenges.

  • by R_odec,

    R_odec R_odec Nov 15, 2012 11:55 PM in response to joos8123
    Level 1 (0 points)
    Nov 15, 2012 11:55 PM in response to joos8123

    i agree with FREQMAN

     

    Let's try to find out what this problem is.

    I heard about some guys in the Netherlands that they have problems with KPN and if they switch sim card to a sim from another provider the problem is solved. (some guys did tests with 5 and more iphone5 phones with different sim cards and always KPN had the problems and other not)

     

    SO

     

    Can everyone post his Country and which operator he is using, that way we can have a clearly view if this is provider related or iphone 5 related.

     

    i think it is not a hardware problem but or a software problem or a sim/provider problem and it has something to do with the HD voice.

     

    I have the robotic problem only at home and for the moment not at other places, I call between 1 and 2 hours a dy and if I come home I have 50% off my calls that sound robotic, at other places I have never problems.

    So I'm convinced that it has something to do with the provider.

     

    I live in Belgium and am using BASE

     

    So let start with a list

     

    Country                          Provider

     

    Belgium                         BASE

     

    I hope everybody is prepared to fill this in and we get a better view on this...

    THX to all for helping.

  • by Phil Baker2,

    Phil Baker2 Phil Baker2 Nov 16, 2012 12:03 AM in response to R_odec
    Level 1 (40 points)
    Nov 16, 2012 12:03 AM in response to R_odec

    There have been enough postings that describe problems that make it all but certain that there is a problem with the iPhone itself. In addition, I work in Silicon Valley and have spoken with knowledgable insiders within two major Bluetooth companies that are iPhone 5 issues and that Apple is working on fixes to their phones that involve the echo cancellation chip and the Bluetooth software. I recently had my iPhone 5 replaced and there was some improvement, but not entirely.

  • by Bart83,

    Bart83 Bart83 Nov 16, 2012 12:03 AM in response to R_odec
    Level 1 (0 points)
    Nov 16, 2012 12:03 AM in response to R_odec

    Good idea! But I can't believe it is provider related. Otherwise we would hear much more about this.

    The most problems occured when I was at work.

     

     

    Country                          Provider

     

    Belgium                         BASE

    Belgium                         Telenet

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