1 2 Previous Next 16 Replies Latest reply: Dec 5, 2012 1:07 PM by Ralph Johns (UK)
Alexander Wehr Level 1 Level 1 (110 points)

I can't log into messages, the typical "please check networking" along with multiple password priompts.  Log messages indicate the app is losing my password and not passing it on for auth?

11/11/12 7:07:44.754 PM imagent[652]: [Warning] Error from SecKeychainItemModifyContent: 100013

11/11/12 7:04:38.784 PM Messages[623]: [Warning] Empty account query with service: iMessage

11/11/12 7:04:38.871 PM imagent[652]: [Warning] Error from SecKeychainItemModifyContent: 100013 (x4)

11/11/12 7:04:57.492 PM imagent[652]: [Warning] Empty password supplied for account: e:redacted@redacted.com

11/11/12 7:04:58.021 PM imagent[652]: [Warning] Error from SecKeychainItemCreateFromContent: 100013

11/11/12 7:04:58.036 PM imagent[652]: [Warning] Error from SecKeychainItemCreateFromContent: 100013

11/11/12 7:04:58.039 PM imagent[652]: [Warning] Empty auth token supplied for account: redacted@redacted.com

 

 

I've tried the following solution from other threads

 

 

 

Some background:

 

I had a filesystem corruption on my 17" mbp, and had to pull my home directory from the corrupted drive and restore it to a fresh install.

 

After logging in, I noticed dozens of errors related to SyncServices and files in Library/Prefernces, so I killed both of these directories entirely, restarted, and let the system repopulate them.

 

I've also tried the follwing solutions:

checked hosts file - it's the default hosts file for osx, nothing special there

checked firewall - no firewall, and system is in DMZ via mac address on my router

tried both google dns and opendns - no dice, still issue.

deleted all iMessage and aim related data using keychain utility, system preferences, and by trashing all related Plist files (again ,~/Library/Preferences and ~/Library/SyncServices were nuked and the system rebooted to assure re-population of these directories)

 

If any systems gurus with mac could assist, I'd be much obliged.

 

Thanks.

  • 1. Re: Can't log into messages (log entries inside) - the other solutions didn't work
    Ralph Johns (UK) Level 9 Level 9 (67,515 points)

    Hi,

     

    That set of messages seems to be telling your everything that could be "wrong" is wrong with the attempt to register the Apple ID.

     

    It tells you the account name is empty, it tells you the password info is empty (but not at the same time).

    It looks like the password is linked to an email (Apple ID ?) despite the fact it already told you it didn't know the Apple ID (iMessages name).

     

    It is supposed to get an Authorization Token (From Apple) for the fact the iMessage Apple ID has been "Registered"  but also tells you this is at fault (empty probably mean not received in this case)

     

    As you had to migrate/import the  User Account it make me wonder if you have permission to Write to certain Folders ?

     

    In the Finder go to the View Menu.

    With a Finder window open chose the Show Path bar.

    Now use the Go Menu  > Go to Folder and type in ~/Library/Preferences

    Right Click the Library item in the Path Bar and chose Get Info.

    DO you have permissions to Write to the Library ?  (Your should also Own it)

     

    You should now also be able to navigate to ~/Library/Keychains.

    Do you own the Login Keychain ?

    Can your Write to the Keychain ?

     

     

     

    Sigcopy2.png
    9:37 PM      Tuesday; November 13, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 2. Re: Can't log into messages (log entries inside) - the other solutions didn't work
    seecoolguy Level 1 Level 1 (10 points)

    I'm having the same issue, in that I can't login to iMessages on my recently re-installed mountain lion, I thought it was the same DNS error as I've found searching the discussions groups, but I successfully went into my system > prefrences > mail calendar contacts prefs and unselected iCloud and was able to re-login.

     

    I even went through the exercise of messing with the hosts file,  I shut down my firewall and all but to no avail.

     

    I don't know what it means that I can login on my work mac to imessages but I cannot at home?  and I have iCloud setup at home and my email is all setup just fine, (back to my mac, find my mac etc)

     

    I still get the error that I canot login to iMessages due to a network error,  How did you get the logs for iMessages?

  • 3. Re: Can't log into messages (log entries inside) - the other solutions didn't work
    Ralph Johns (UK) Level 9 Level 9 (67,515 points)

    HI,

     

    Is there any chance this particular Mac has been refurbished or repaired ?

     

    If so in the System Information is the Serial Number listed in the Hardware item ?

     

     

    Sigcopy2.png
    8:28 PM      Thursday; November 15, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 4. Re: Can't log into messages (log entries inside) - the other solutions didn't work
    ibrennan Level 1 Level 1 (0 points)

    I am having this same exact problem, getting this in the event log:

     

    11/15/12 3:36:17.069 PM imagent[185]: [Warning] Empty auth token supplied for account: (imessage account address removed)

  • 5. Re: Can't log into messages (log entries inside) - the other solutions didn't work
    seecoolguy Level 1 Level 1 (10 points)

    yes, this macbook pro was previously sent in for repair a few years ago when the video went out on it, I was able to vnc into it, but was not able to get video to the display nor the dvi output.  so no there is no sn listed in system information, it simply reads: System Serial#.

     

    A few weeks ago I decided that I was going to re-install osx mountain lion because my machine kept locking up.  I created a new account and found that it only locked up under my account, intermittently, but annoying enough.  I made a timemachine backup, I installed a clean OSX 10.8 install as admin I performed all the updates to 10.8.2 and then restored my user account from my timemachine backup.  afterwards I performed a validate permissions in disk utility and everything is good.

     

    I logged into my account and proceeded to setup icloud, no errors (photostream etc).  that all works, but when I went to login to imessages I was caught with this error.  Before I did a clean install I didn't have trouble with iMessages on my mac.

  • 6. Re: Can't log into messages (log entries inside) - the other solutions didn't work
    seecoolguy Level 1 Level 1 (10 points)

    found my event logs, I have iMessages open, I cleared the window then with my uid and pwd already set I click the signin button and I get these messages:

     

    11/15/12 12:42:25.139 PM Messages[3228]: [Warning] Empty account query with service: iMessage

    11/15/12 12:42:25.258 PM apsd[64]: Certificate not yet generated

    11/15/12 12:42:25.259 PM apsd[64]: Certificate not yet generated

    11/15/12 12:42:25.323 PM apsd[64]: Certificate not yet generated

    11/15/12 12:42:25.325 PM apsd[64]: Certificate not yet generated

    11/15/12 12:42:25.326 PM apsd[64]: Certificate not yet generated

    11/15/12 12:42:55.466 PM apsd[64]: Certificate not yet generated

    11/15/12 12:43:25.485 PM apsd[64]: Certificate not yet generated

  • 7. Re: Can't log into messages (log entries inside) - the other solutions didn't work
    Ralph Johns (UK) Level 9 Level 9 (67,515 points)

    Hi,

     

    My understanding is that any reputable Apple Repair center has the tools to "replace" the Serial Number.

     

    Some Apps use this info to confirm the security checks it makes when "registering".

     

     

    Sigcopy2.png
    8:55 PM      Thursday; November 15, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 8. Re: Can't log into messages (log entries inside) - the other solutions didn't work
    seecoolguy Level 1 Level 1 (10 points)

    I was refered to this repair center by the Apple Genius,  Like I said, iMessages was working before I did a clean install of OSX 10.8.2

  • 9. Re: Can't log into messages (log entries inside) - the other solutions didn't work
    Ralph Johns (UK) Level 9 Level 9 (67,515 points)

    Hi,

     

    First try  going to the Activity Monitor (Applications/Utilities) and finding imagent (lower case) and Quitting it.

     

    Relaunch Messages afterwards.

     

     

    Sigcopy2.png
    8:58 PM      Thursday; November 15, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 10. Re: Can't log into messages (log entries inside) - the other solutions didn't work
    ibrennan Level 1 Level 1 (0 points)

    I was just able to fix my problem (Empty auth token supplied for account) by deleting the iMessage Signing Key and the iMessage Encryption Key from keychain access and restarting my computer.  I assume the same would work for the OP

  • 11. Re: Can't log into messages (log entries inside) - the other solutions didn't work
    Ralph Johns (UK) Level 9 Level 9 (67,515 points)

    HI,

     

    I am not sure why it worked and now does not.

    Possibly the OS X 10.8.2 update introduces more checks or confirmations that you are in fact you. (or that the computer is valid)

     

    It does make some sense that Apple check that app is on a valid computer.

     

     

     

    Sigcopy2.png
    9:08 PM      Thursday; November 15, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 12. Re: Can't log into messages (log entries inside) - the other solutions didn't work
    Ralph Johns (UK) Level 9 Level 9 (67,515 points)

    Hi,

     

    That good to know (And hear).

     

     

     

     

    Sigcopy2.png
    9:09 PM      Thursday; November 15, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 13. Re: Can't log into messages (log entries inside) - the other solutions didn't work
    ibrennan Level 1 Level 1 (0 points)

    Update, after a day of my issue fixed it came back... this time I reset my NVRAM per the instructions here http://support.apple.com/kb/HT1379 and my issue is finally fixed 100%... I also noticed my facetime app was not working as well, resetting the NVRAM fixed this also.

  • 14. Re: Can't log into messages (log entries inside) - the other solutions didn't work
    Ralph Johns (UK) Level 9 Level 9 (67,515 points)

    Thanks for coming back with the update.

     

     

    Sigcopy2.png
    7:22 PM      Friday; November 16, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

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