8 Replies Latest reply: Nov 16, 2012 5:22 PM by melsreturn
melsreturn Level 1 Level 1 (0 points)

I have noticed some problems these past several months.  My MBP (13) started by telling me I'm not connected to the internet (I even called Apple about this, and after several tries, I was able to get back on which made it seem that it was a network issue when all of my other computers, devices in the house were able to get on internet and working fine)... 


Then, recently, my MBP started freezing!  I shut it down by holding the power button down, did this 4 times!  Each time I got back in to the computer's sign on screen, it would not let me type in anything or move around. 


I called Apple; he told me to go into disc utilities.  He was stumped.  It wouldn't let me go in there either.  Then, I ended up shutting my computer down 6 times!  Also, he said that it appeared that it was a hit or miss thing, and that I probably just needed to monitor it, if it continued to take it to the apple store.  It may be the trackpad. 


That was Saturday.  Last night, once again...  on internet.  got froze.  could not do anything at all. 


Is this related to upgrading to Lion X?


Please help.  I am at my wit's end.  I have an appointment for the Apple Genius Bar tomorrow BUT, as I said before, it seems that when I call, the problem either resolves just after getting a rep on teh phone.  (Kind of like when you go to the doctor's office, and he asks where it hurts...  but by the time you get in there, its not hurting at that moment!)


I'm not all that technical, but I do know that I have 8 gb ram, and also I have the i7 processor

MacBook Pro (13-inch Late 2011), OS X Mountain Lion (10.8)
  • 1. Re: Macbook Pro freezes; trackpad does not work; errors re: internet
    melsreturn Level 1 Level 1 (0 points)

    I would also like to add, though apple states it has nothing to do with it, that the first day my MBP froze up, we had Uverse installed at the house...  but he says that should have nothing to do with it.  Maybe its just a coincidence that its the first time it happened... ?

  • 2. Re: Macbook Pro freezes; trackpad does not work; errors re: internet
    Linc Davis Level 10 Level 10 (118,495 points)

    If you have more than one user account, these instructions must be carried out as an administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

    Step 1

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.

    Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Post the messages logged before the boot, while the system was unresponsive or was failing to shut down. Please include the BOOT_TIME message at the end of the log extract.

    Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message. When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into a message.

    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

    Step 2

    Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the entire contents of the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

  • 3. Re: Macbook Pro freezes; trackpad does not work; errors re: internet
    melsreturn Level 1 Level 1 (0 points)

    #1 - I'm not sure which lines to print.  My Boot_Time reports were:





    11/14/12  5:39:55 PM kernel:

    USBMSC Identifier (non-unique):  (then there are some numbers)

    11/14/12  5:41:38 PM fseventsd:

    check_vol_last_mod_time:XXX failed to get mount time (more numbers)

    11/14/12  5:41:38 P fseventsd:

    long dir: /Volumes/MELS HD/.fseventsd getting new uuid: (numbers)

    11/14/12  5:43:47 PM PM Dock: no information back from LS about running process

    11/14/12  5:44:28 PM bootlog:  BOOT_TIME (numbers)

    11/14/12 5:44:52 PM kernel:  PMAP:  PCID enabled


    *Is this the info you need?



    #2 - On the System Diagnostic Reports, there is an arrow; when I click it, it has "Adobe Crash Daemon_2012-10-20-221243_Melindas_MacBook-Pro.crash.  When I click on that, it gives me a long report...  do you want me to post that?

  • 4. Re: Macbook Pro freezes; trackpad does not work; errors re: internet
    melsreturn Level 1 Level 1 (0 points)

    By any chance, does the bamboo capture tablet have any bearing on this? 

  • 5. Re: Macbook Pro freezes; trackpad does not work; errors re: internet
    Linc Davis Level 10 Level 10 (118,495 points)

    Your problem is that the computer is freezing. You recover by rebooting. Every time you do that, a BOOT_TIME message is logged. Before that message is written, possibly other messages are logged, while the machine is unresponsive. Those are the ones I'm interested in. I don't need to see the Adobe crash report.

  • 6. Re: Macbook Pro freezes; trackpad does not work; errors re: internet
    melsreturn Level 1 Level 1 (0 points)

    OK, I hope I did it right.  I deleted duplicates and didn't go really far back:


    11/14/12 5:30:27.000 PMkernel[0][ffffff8047e56400][BNBMouseDevice::init][75.15] init is complete
    11/14/12 5:30:27.000 PMkernel[0][ffffff8047e56400][BNBMouseDevice::handleStart][75.15] returning 1
    11/14/12 5:30:27.000 PMkernel[0][ffffff80438eae00][AppleMultitouchHIDEventDriver::start] entered
    11/14/12 5:30:27.000 PMkernel[0][ffffff8041d4b100][AppleMultitouchDevice::start] entered
    11/14/12 5:30:32.315 PMCalendarAgent[194][com.apple.calendar.store.log.caldav.queue] [Account refresh failed with error: Error Domain=CoreDAVHTTPStatusErrorDomain Code=401 "The operation couldn’t be completed. (CoreDAVHTTPStatusErrorDomain error 401.)" UserInfo=0x7ff8934cc9a0 {AccountName=Gmail, CalDAVErrFromRefresh=YES, CoreDAVHTTPHeaders=<CFBasicHash 0x7ff89360daf0 [0x7fff73eeefd0]>{type = immutable dict, count = 10,

    entries =>

    0 : Case Insensitive Key: X-Content-Type-Options = <CFString 0x7ff8930f8ad0 [0x7fff73eeefd0]>{contents = "nosniff"}

    1 : Case Insensitive Key: Content-Type = <CFString 0x7ff8936826c0 [0x7fff73eeefd0]>{contents = "text/html; charset=UTF-8"}

    2 : Case Insensitive Key: Server = <CFString 0x7ff8930fb2c0 [0x7fff73eeefd0]>{contents = "GSE"}

    3 : Case Insensitive Key: Transfer-Encoding = <CFString 0x7fff7465a6f8 [0x7fff73eeefd0]>{contents = "Identity"}

    6 : Case Insensitive Key: Date = <CFString 0x7ff8930a4ec0 [0x7fff73eeefd0]>{contents = "Wed, 14 Nov 2012 23:30:31 GMT"}

    7 : Case Insensitive Key: X-Frame-Options = <CFString 0x7ff893088170 [0x7fff73eeefd0]>{contents = "SAMEORIGIN"}

    8 : Case Insensitive Key: X-XSS-Protection = <CFString 0x7ff893089740 [0x7fff73eeefd0]>{contents = "1; mode=block"}

    9 : Case Insensitive Key: Www-Authenticate = <CFString 0x7ff8936e2c60 [0x7fff73eeefd0]>{contents = "BASIC realm="Google CalDAV""}

    11 : Case Insensitive Key: Cache-Control = <CFString 0x7ff893088fc0 [0x7fff73eeefd0]>{contents = "private, max-age=0"}

    12 : Case Insensitive Key: Expires = <CFString 0x7ff893088030 [0x7fff73eeefd0]>{contents = "Wed, 14 Nov 2012 23:30:31 GMT"}



    11/14/12 5:32:58.267 PMSafari[324]CGContextClipToRect: invalid context 0x0
    11/14/12 5:33:52.871 PMmdworker[5304]Unable to talk to lsboxd
    11/14/12 5:33:52.971 PMsandboxd[5305]([5303]) mdworker(5303) deny mach-lookup com.apple.ls.boxd
    11/14/12 5:37:54.000 PMkernel[0]Sandbox: sandboxd(5313) deny mach-lookup com.apple.coresymbolicationd
    11/14/12 5:39:53.000 PMkernel[0]msdosfs_update_fsinfo: error 6 reading FSInfo
    11/14/12 5:39:54.000 PMkernel[0]disk2s1: media is not present.
    11/14/12 5:39:54.000 PMkernel[0]msdosfs_fat_uninit_vol: error 6 from msdosfs_fat_cache_flush
    11/14/12 5:39:55.000 PMkernel[0]USBMSC Identifier (non-unique):
    11/14/12 5:41:38.460 PMfseventsd[46]check_vol_last_mod_time:XXX failed to get mount time (25; &mount_time == 0x10d901528)
    11/14/12 5:41:38.460 PMfseventsd[46]log dir: /Volumes/MELS HD/.fseventsd getting new uuid:
    11/14/12 5:43:47.850 PMDock[169]no information back from LS about running process
    11/14/12 5:44:28.000 PMbootlog[0]BOOT_TIME 1352936668 0
  • 7. Re: Macbook Pro freezes; trackpad does not work; errors re: internet
    Linc Davis Level 10 Level 10 (118,495 points)

    Possibly an external storage device in FAT format is contributing to the problem. Disconnect the device and see whether there's any improvement.

  • 8. Re: Macbook Pro freezes; trackpad does not work; errors re: internet
    melsreturn Level 1 Level 1 (0 points)

    OK that makes sense.  I have an external drive that houses all of my photos.  I keep it plugged in all the time.  I will disconnect it in finder and then take the plug out when not in use.  thanks