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Lost the volume/sound of my Macbook

1112 Views 4 Replies Latest reply: Nov 17, 2012 6:16 AM by Michek RSS
Michek Level 1 Level 1 (0 points)
Currently Being Moderated
Nov 15, 2012 6:50 AM

Hello Everyone,


This morning there was no problem with the sound of my Macbook. But when I got back from school I opened the laptop(it wasn't even shut down) and I couldn't increase/decrease the sound anymore. There is no sound coming from the Macbook anymore and the icon on the top right corner is mat. When I try to increase/decrease the volume the icon on the below picture appears. The thing is that when I connect speakers or my headphone to Macbook the volume problem disappears and everything works just fine.

I did the PRAM reset by pressing the"command,alt.P,R" keys at the start up, although the opening sound works fine when the desktop appears there is no sound again...

Screen Shot 2012-11-15 at 4.43.29 PM.png

I don't know what to do anymore. Please help me ASAP, its really urgent!!

Thanks in advance.

Macbook Pro
  • pennbank Level 4 Level 4 (1,550 points)
    Currently Being Moderated
    Nov 15, 2012 6:59 AM (in response to Michek)
  • sanjampet Level 5 Level 5 (6,880 points)
    Currently Being Moderated
    Nov 15, 2012 7:51 AM (in response to pennbank)

    Look in the headphone jack and see if there is a red light on, if there is try plugging and unplugging a set of headphones in and out a few times. You can also go to utilities>audio/MIDI set up click the output tab and make sure it is set to internal speakers.  Sometimes just putting it to sleep for a few minutes using the sleep command from the apple menu and waking it will restore normal function.  If the red light persists, you can try a Q tip with the end cut off and GENTLY try massaging the headphone jack, there is a micro switch that sometimes gets hung up. Stop at the slightest resistance. All the best


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