HT201420: If you get an alert about the SIM card in your iPhone

Learn about If you get an alert about the SIM card in your iPhone

ian264

Level 1 (0 points)

Q: The SIM card inserted in this iPhone does not appear to be supported. Only compatible SIM cards from a supported Carrier may be used to activate iPhone. Please insert the SIM card that came with your iPhone or visit a supported Carrier's store to receive

The SIM card inserted in this iPhone does

not appear to be supported.

Only compatible SIM cards from a supported Carrier may be used

to activate iPhone. Please insert the SIM card that came with your

iPhone or visit a supported Carrier's store to receive a

replacement SIM card.

iPhone 4, iOS 6

Posted on Nov 15, 2012 12:40 PM

I have this question too

Q: The SIM card inserted in this iPhone does not appear to be supported. Only compatible SIM cards from a supported Carrier may be us ... more

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Helpful answers

by ChrisJ4203,

ChrisJ4203 Nov 15, 2012 12:42 PM in response to ian264
Level 9 (59,549 points)

iPhone

Nov 15, 2012 12:42 PM in response to ian264

It appears that you have an iPhone that is locked to a carrier other than the one you were using. Now that you have tried to update the iOS, it has relocked. That is what happens if you are using a phone that has been hacked to unlock. You have also forfeited support from Apple and from this forum.
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by ian264,

ian264 Nov 15, 2012 12:47 PM in response to ChrisJ4203
Level 1 (0 points)

Nov 15, 2012 12:47 PM in response to ChrisJ4203

I bought this second hand iPhone from a friend. She requested o2 to unlock the phone. o2 got in contact with her and told her the phone will be unlocked with in 48 hours over a week ago. The phone is still locked
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by ChrisJ4203,

ChrisJ4203 Nov 15, 2012 12:49 PM in response to ian264
Level 9 (59,549 points)

iPhone

Nov 15, 2012 12:49 PM in response to ian264

Did your friend complete the unlock process? They need to restore the device in iTunes before the unlock is complete. If the unlock is not complete, your friend will need to contact the carrier to inquire.
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by KiltedTim,

KiltedTim Nov 15, 2012 12:50 PM in response to ian264
Level 9 (56,354 points)

Mac OS X

Nov 15, 2012 12:50 PM in response to ian264

You have to restore the phone using iTunes to complete the unlocking process. Have you bothered to do that? Perhaps you should ask your 'friend' to actually read the instructions she was given by O2.
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by wegras,

wegras Nov 15, 2012 12:51 PM in response to ian264
Level 6 (15,194 points)

Wireless

Nov 15, 2012 12:51 PM in response to ian264

read this
http://support.apple.com/kb/HT5014
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