HT203300: If you can’t use iTunes for Windows to sync contacts and calendars between Outlook and your iPhone, iPad, or iPod touch

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georgefromcranford
Level 1 (0 points)

Q: I am running Windows 7 and iTunes 10.7.0.21.  iTunes "sees" my new iPhone5 only onetime after completely removing all iTiunes components in the correct order and reloading it.  Thereafter it does not see the iPhone and offers only the same advice.

I am running Windows 7 and iTunes 10.7.0.21.  iTunes "sees" my new iPhone5 only onetime after completely removing all iTiunes components in the correct order and reloading it.  Thereafter it does not see the iPhone and offers only the same advice.

iPhone 5, Windows 7, iTunes 10.7.0.21

Posted on Nov 15, 2012 2:25 PM

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georgefromcranford

Q: I am running Windows 7 and iTunes 10.7.0.21.  iTunes "sees" my new iPhone5 only onetime after completely removing all iTiunes ... more

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  • by b noir,

    b noir b noir Nov 15, 2012 2:35 PM in response to georgefromcranford
    Level 9 (72,129 points)
    Nov 15, 2012 2:35 PM in response to georgefromcranford

    Can you check something for me please? I'd like to try doing a "Run as administrator" on your iTunes while it's not recognising the device.

     

    Quit iTunes first.

     

    In Computer, open Local Disk C: or whichever drive you have your program files installed on.

    If you have a 32-bit Windows, open the "Program files" folder.

    If you have a 64-bit Windows, open the "Program Files (x86)" folder.

    Open the "iTunes" folder.

     

    Right-click on the iTunes.exe file and select "run as administrator". Do you get recognition now?