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iTunes store temporarily unavailable?

224613 Views 286 Replies Latest reply: Jan 21, 2014 11:40 AM by umhassan_ali RSS
  • Dominik Ras Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 15, 2012 5:16 PM (in response to Anything works)

    It all sound a bit too familar. A live chat ( with a support rep soled my error.


    Self medicating the problems through troubleshooting posts in Support section combined with other tricks and tips from people who ran into that error didn't help. I tried email as well, but email is slow, sequentioal, does not allow the support rep ask quick and insightful questions ... email's so 90's. I eneded up starting a chat with a live support rep - I briefed him on the issue - after a pause, he asked a couple of clarifying questions and said things should clear up shortly. They did. As Steve Jobs used to say, it was magical.


    Give the chat option a try - there must be some sort of data issue on your account that only the back-end admins can clear up.

  • Dominik Ras Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 15, 2012 5:20 PM (in response to Gilegend)

    In hope that someone is still reviewing this discussion from time to time, I ended up starting a live chat ( with a support rep who "magically" solved my issue.


    There must have been some sort of back-end misconfiguration of my account that only admins could clear up. thumbs up for the live chat option.

  • mackenziepettengill Calculating status...
    Currently Being Moderated
    Dec 23, 2012 10:15 AM (in response to abigail88)

    The stores says the item I want to purchase is currently unavailable

  • ebdiam Calculating status...
    Currently Being Moderated
    Apr 16, 2013 8:06 PM (in response to abigail88)

    Here is what worked for me for the following error messages:


    "iTunes could not establish a secure connection"


    "iTunes unknown error (-50)"


    1. Signed out of your Apple ID on iTunes > Close iTunes completely (cmd+Q).

    2. Go to System Preferences > Network > Delete your network connection (Ethernet or WiFi) by selecting it and clicking the minus sign. Click Apply/Save. Then click the Plus Sign and create your Network connection (Ethernet or WiFi). Wait for it to establish connection and then click Apply/Save.

    3. Open iTunes, Sign in with your Apple ID.


    After completing those steps I was able to login without any error messages. I also ran a Memory/RAM free up App called "MemoryFreer" in-between steps 2 and 3 but I'm not sure that made any difference.

  • Herebutnotyet Calculating status...
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    Apr 16, 2013 9:23 PM (in response to ebdiam)

    That worked for me ebdiam!  Thanks!

  • Accola Calculating status...
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    Apr 26, 2013 10:17 PM (in response to abigail88)

    I just had the same issue. After reading through the thread I solved my problem by buying the album I wanted on Amazon. I'm guessing I'm not the first one. You might want to work on this one, Apple.

  • Deemose40 Calculating status...
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    Jul 13, 2013 5:47 PM (in response to abigail88)

    Seems that this problem has been going on for a long time, wish i had known ahead of time,,,Im so frustrated right now,,im going to Amazon.  But what ***** is that I have a prepaid card already for iTunes,,,

  • Jerry Laue 22 Calculating status...
    Currently Being Moderated
    Aug 30, 2013 9:06 AM (in response to abigail88)

    Well I have been haveing the SAME stupid problem! I am not really complaining about the time but I am worring about the $250.00 I envested into the accont that i have been trying to log onto but it keep's telling me "iTunes Store unavaliable..."  REALLY!

  • william8P Calculating status...
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    Aug 31, 2013 10:05 PM (in response to abigail88)

    Im having this problem too, i would like some help from apple! Some people saying that they solved their issue through apple chat but they don't support my country with the chat feature!

  • ebdiam Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 1, 2013 10:37 AM (in response to william8P)

    Have you guys tried what I posted above?

  • william8P Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 1, 2013 12:21 PM (in response to ebdiam)

    The thing is that my error message its not as the ones that you wrote above, mine its like "we could not complete your itunes store request, the itunes store is temporarily unavailable" so i did not tried your suggestion, i might give it a try though...

  • william8P Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 1, 2013 3:18 PM (in response to Jerry Laue 22)

    Ok i just finally fix the problem, this is how it worked for me: Firstly i attempted to make a new account several times but only reaching to the part after you accept the apple term, in which then they ask you to write an email and so on... then i canceled the process by clicking the "cancel" button at the bottom. (i did that several times and i really dont know if this part of my fixing process have to do with the solution that i reached by the end but i just want to tell you all the steps to increase the chances of you to succeed) Then i went to the app store and tried to buy a random app (pixel gun 3D, to be specific) and when the prompt box that ask fo you to log in appeared i tried to do so with my user and pass. It didn't lt me (with the same error) but then right after that i hit the "sign in" buttom on the left top of itunes and tried again and it let me in, just randomly, i dont know if any of the things that i did fixed anything, but what i do know is that by the end of those steps, i ended connected to my apple account. Hope this works for you too, let me know.

  • berkscott Calculating status...
    Currently Being Moderated
    Sep 2, 2013 8:24 AM (in response to ebdiam)

    ebdiam - worked!  "itunes store temporarily unavailable" msg occuring for days on my new imac while itunes was working on my ipad / iphone ,and strangely, on my mac "app store" application!  could not log out of itunes even.  tried all the support fixes which was a waste...

  • Chris Shaker Level 1 Level 1 (30 points)
    Currently Being Moderated
    Sep 6, 2013 11:54 AM (in response to abigail88)

    I get this same error every time on my Windows 8 machine (latest Windows and iTunes I can open the iTunes store page in iTunes, but checking my account, and checking for available downloads always fails. Yet, the iTunes network diagnostics PASS. Sure seems like iTunes on Windows 8 is broken.


    Microsoft Windows 8 x64 Home Premium Edition (Build 9200)

    To Be Filled By O.E.M. To Be Filled By O.E.M.


    QuickTime 7.7.4

    FairPlay 2.4.14

    Apple Application Support 2.3.4

    iPod Updater Library 10.0d2

    CD Driver

    CD Driver DLL

    Apple Mobile Device

    Apple Mobile Device Driver

    Bonjour (333.10)

    Gracenote SDK

    Gracenote MusicID

    Gracenote Submit

    Gracenote DSP



    iTunes Serial Number 009DB7980D43FE68



    Current user is not an administrator.

    The current local date and time is 2013-09-06 11:49:20.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is not supported.

    Core Media is supported.





    **** External Plug-ins Information ****



    No external plug-ins installed.



    iPodService (x64) is currently running.

    iTunesHelper is currently running.

    Apple Mobile Device service is currently running.



    **** Network Connectivity Tests ****



    Network Adapter Information



    Adapter Name:          {BD1B2C4A-C9EE-4AAB-83E8-BADB2B0B83EC}

    Description:          Broadcom NetLink (TM) Gigabit Ethernet

    IP Address:

    Subnet Mask:

    Default Gateway:

    DHCP Enabled:          Yes

    DHCP Server:

    Lease Obtained:          Fri Sep 06 10:43:26 2013



    Lease Expires:          Sat Sep 07 10:43:26 2013



    DNS Servers:



    Active Connection:          LAN Connection

    Connected:          Yes

    Online:                    Yes

    Using Modem:          No

    Using LAN:          Yes

    Using Proxy:          No



    Firewall Information



    Windows Firewall is on.

    iTunes is NOT enabled in Windows Firewall.



    Connection attempt to Apple web site was successful.

    Connection attempt to browsing iTunes Store was successful.

    Connection attempt to purchasing from iTunes Store was successful.

    Connection attempt to iPhone activation server was successful.

    Connection attempt to firmware update server was successful.

    Connection attempt to Gracenote server was successful.

    Last successful iTunes Store access was 2013-09-06 11:44:52.




    Chris Shaker

  • Chris Shaker Level 1 Level 1 (30 points)
    Currently Being Moderated
    Sep 6, 2013 12:00 PM (in response to Chris Shaker)

    I just got it to work:


    o Killed iTunes with <F4>
    o Launched iTunes again
    o It asked me for my Apple ID, but when I selected the first entry, and entered my Apple ID, it said that I must complete the ENTIRE form. Seems screwed up, would not let me proceed.
    o Went to 'View Account'. It accepted my Apple ID and password, and actually showed my account information for the first time


    Now, it appears that everything is working aok...


    Chris Shaker

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