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Problem since downloaded OS X Mountain Lion :(

291 Views 6 Replies Latest reply: Nov 15, 2012 6:56 PM by TMaverick RSS
QueenieBebe Calculating status...
Currently Being Moderated
Aug 1, 2012 11:22 AM

Since I downloaded the new OS X Mountain Lion, I'm having problems. It kept on restarting stating there has been a problem. What's happening? Please HELP!

MacBook Pro, OS X Mountain Lion
  • baltwo Level 9 Level 9 (59,180 points)
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    Aug 1, 2012 2:49 PM (in response to QueenieBebe)

    Restart, holding down the CMD+R keys, select Disk Utility, select the disk hosting ML, and repair it and its permissions. When finished, restart, and see if that fixes the problem.

    27" i7 iMac SL, Lion, OS X Mountain Lion, G4 450 MP w/Leopard, 9.2.2
  • thomas_r. Level 7 Level 7 (26,985 points)
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    Aug 2, 2012 4:28 AM (in response to QueenieBebe)

    Norton may very well be the problem. It's got a very bad reputation. I would uninstall it (using the uninstaller that came with the program), and then read my Mac Malware Guide. If, after reading that, you're still interested in having AV software installed, use either ClamXav or Sophos.

     

    If you're seeing a screen telling you to restart in multiple languages, that is a kernel panic. If you post one of your kernel panic logs, we may be able to tell you what's going wrong.

  • TMaverick Level 1 Level 1 (15 points)
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    Nov 14, 2012 6:28 PM (in response to thomas_r.)

    I had no problem installing Mountain Lion, but Disk Utility kept reporting errors on Verify suggesting Repair (which did not work), Erase, and Restore.

     

    After 2 months and (2 new hard drives and many Restores), I isolated the problem to Norton. The version I had came from my Internet provider (Comcast) and has been on my MacBook Pro (mid-2009) since Snow Leopard. There is no update for Mountain Lion. I simply removed Norton and ALL MY PROBLEMS DISAPPEARED that quickly.

     

    If you do use an Antivirus, I highly recommend it be certified for Mountain Lion.

  • petermac87 Level 5 Level 5 (4,065 points)
    Currently Being Moderated
    Nov 14, 2012 6:39 PM (in response to TMaverick)

    TMaverick wrote:

     

    I had no problem installing Mountain Lion, but Disk Utility kept reporting errors on Verify suggesting Repair (which did not work), Erase, and Restore.

     

    After 2 months and (2 new hard drives and many Restores), I isolated the problem to Norton. The version I had came from my Internet provider (Comcast) and has been on my MacBook Pro (mid-2009) since Snow Leopard. There is no update for Mountain Lion. I simply removed Norton and ALL MY PROBLEMS DISAPPEARED that quickly.

     

    If you do use an Antivirus, I highly recommend it be certified for Mountain Lion.

    Listening to Thomas would have saved you 3 months. Nortons is worse than a virus attack on Macs from what I have read.

     

    Use ClamXav if you really feel you need anything.

     

    Glad you are up and running again.

     

    Cheers

     

    Pete

  • TMaverick Level 1 Level 1 (15 points)
    Currently Being Moderated
    Nov 15, 2012 6:56 PM (in response to petermac87)

    There is a good thing that came from my 2 month process.

     

    While I was "fixing" my 3 year old computer, I upgraded the RAM to full 8GB, replaced the internal battery, and purchased a new power adapter. And the new 320 GB hard drive is twice the size of original.

     

    I feel like I have a new computer again for less than $500. That's a bargain!

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