Skip navigation

Macbook Pro freezes; trackpad does not work; errors re: internet

735 Views 8 Replies Latest reply: Nov 16, 2012 5:22 PM by melsreturn RSS
melsreturn Level 1 Level 1 (0 points)
Currently Being Moderated
Nov 15, 2012 7:16 AM

I have noticed some problems these past several months.  My MBP (13) started by telling me I'm not connected to the internet (I even called Apple about this, and after several tries, I was able to get back on which made it seem that it was a network issue when all of my other computers, devices in the house were able to get on internet and working fine)... 


Then, recently, my MBP started freezing!  I shut it down by holding the power button down, did this 4 times!  Each time I got back in to the computer's sign on screen, it would not let me type in anything or move around. 


I called Apple; he told me to go into disc utilities.  He was stumped.  It wouldn't let me go in there either.  Then, I ended up shutting my computer down 6 times!  Also, he said that it appeared that it was a hit or miss thing, and that I probably just needed to monitor it, if it continued to take it to the apple store.  It may be the trackpad. 


That was Saturday.  Last night, once again...  on internet.  got froze.  could not do anything at all. 


Is this related to upgrading to Lion X?


Please help.  I am at my wit's end.  I have an appointment for the Apple Genius Bar tomorrow BUT, as I said before, it seems that when I call, the problem either resolves just after getting a rep on teh phone.  (Kind of like when you go to the doctor's office, and he asks where it hurts...  but by the time you get in there, its not hurting at that moment!)


I'm not all that technical, but I do know that I have 8 gb ram, and also I have the i7 processor

MacBook Pro (13-inch Late 2011), OS X Mountain Lion (10.8)
  • Linc Davis Level 10 Level 10 (107,770 points)

    If you have more than one user account, these instructions must be carried out as an administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

    Step 1

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.

    Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Post the messages logged before the boot, while the system was unresponsive or was failing to shut down. Please include the BOOT_TIME message at the end of the log extract.

    Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message. When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into a message.

    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

    Step 2

    Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the entire contents of the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

  • Linc Davis Level 10 Level 10 (107,770 points)

    Your problem is that the computer is freezing. You recover by rebooting. Every time you do that, a BOOT_TIME message is logged. Before that message is written, possibly other messages are logged, while the machine is unresponsive. Those are the ones I'm interested in. I don't need to see the Adobe crash report.

  • Linc Davis Level 10 Level 10 (107,770 points)

    Possibly an external storage device in FAT format is contributing to the problem. Disconnect the device and see whether there's any improvement.


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.