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Issues connecting to the Grace Media Database

389 Views 15 Replies Latest reply: Nov 19, 2012 12:39 AM by John Galt RSS
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chrisl4 Level 1 Level 1 (0 points)
Currently Being Moderated
Nov 15, 2012 10:31 PM

When uploading data for a CD I receive: "An error occured in the query subsystem." Also, I do not get data importing popular store purchased CDs. I connect to the Interent fine and am not using a proxy server. I entered the case on the same PC iTunes is installed.  I have the latest version of iTunes. This is the first time I have imported CDs or tried to upload track data I have entered.  Are any special settings needed? From the help files, it appears it should be an automatic upload / download.

iTunes for Windows 10, Windows Vista
  • John Galt Level 7 Level 7 (33,180 points)
    Currently Being Moderated
    Nov 15, 2012 10:37 PM (in response to chrisl4)

    chrisl4 wrote:

     

    ... From the help files, it appears it should be an automatic upload / download.

     

    It should be.

     

    Try disabling your anti-virus utilities or firewall. Norton / Symantec has been known to block the required communication.

  • John Galt Level 7 Level 7 (33,180 points)
    Currently Being Moderated
    Nov 15, 2012 11:08 PM (in response to chrisl4)

    Are you trying to upload the data?

     

    Advanced menu > "Submit CD Track Names..."

     

    ?

  • John Galt Level 7 Level 7 (33,180 points)
    Currently Being Moderated
    Nov 16, 2012 8:12 AM (in response to chrisl4)

    I can try that, but I have already submitted the CD track names for my few CDs that were not already in the Gracenote database.

     

    It may take some time for me to find one that is not.

  • John Galt Level 7 Level 7 (33,180 points)
    Currently Being Moderated
    Nov 16, 2012 8:39 AM (in response to John Galt)

    My first attempt at querying the CDDB database went as expected:

     

    Screen Shot 2012-11-16 at 11.20.26 AM.png

     

    Screen Shot 2012-11-16 at 11.32.51 AM.png

     

     

    I changed nothing and submitted the information for the same CD:

     

    Screen Shot 2012-11-16 at 11.36.28 AM.png

     

    I still have to find a CD it doesn't know about. That is going to be a challenge.

  • John Galt Level 7 Level 7 (33,180 points)
    Currently Being Moderated
    Nov 16, 2012 11:30 AM (in response to chrisl4)

    chrisl4 wrote:

     

    Can it be a Bonjour issue?

     

    I really doubt it, since Bonjour is used for other things like network device detection and communication.

     

    If you are certain nothing is blocking communication on your computer or router, perhaps there is a required iTunes component missing. You might try downloading and installing iTunes again. You could precede this by uninstalling iTunes but I would consider that a last resort.

     

    That is all I can think of for now. I perused Gracenote's website and found nothing enlightening.

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