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Updating 3.4.1 to 3.4.3 not working!

628 Views 9 Replies Latest reply: Nov 20, 2012 7:21 AM by juliefromstoke-on-trent RSS
juliefromstoke-on-trent Calculating status...
Currently Being Moderated
Nov 16, 2012 5:57 AM

Hi all

I have 3.4.1, purchased through the App Store. The update process tells me that 3.4.3 is available, but the button on the right already shows it as "Installed". Chcking in the software, it still tells me its v3.4.1. Am I missing something obvious?. Downloading 3.4.3 from the Apple site does not allow the update.pkg to be installed, it just refers me to the App Store again....Help!

MacBook Air, OS X Mountain Lion
  • Ernie Stamper Level 8 Level 8 (37,440 points)
    Currently Being Moderated
    Nov 16, 2012 6:27 AM (in response to juliefromstoke-on-trent)

    Have you done a Get Info on the app in the Applications folder?

     

    You may be better served to delete Aperture from your computer, and simply download afresh.

     

    Ernie

  • Larry West Level 1 Level 1 (120 points)
    Currently Being Moderated
    Nov 16, 2012 6:28 AM (in response to juliefromstoke-on-trent)

    Which "Update Process" are you talking about? If you purchased Aperture via the Mac App Store, you have to open the Mac App Store and select "Updates" to get the update for Aperture. Software Update (from the Apple Manu) will not do it for you.

  • William Lloyd Level 6 Level 6 (19,205 points)
    Currently Being Moderated
    Nov 16, 2012 9:00 AM (in response to juliefromstoke-on-trent)

    Delete Aperture from your Applications folder and re-download from the MAS.  This won't affect your pictures or library in any way.

  • Aye Es Oh Calculating status...
    Currently Being Moderated
    Nov 16, 2012 9:18 AM (in response to juliefromstoke-on-trent)

    Just in case, you may just want to put the Aperture application in the trash and not delete it. I'm not sure whether pre-loads nowadays are Mac App Store versions or traditional install-from-disc versions, but if you don't know for sure either, I'd keep the app around in the trash so you aren't stuck if you delete it.

     

    The Mac will treat files in the trash as if they've been deleted, so it shouldn't give you any hassles about reinstalling as it would if you had the app in any other folder on your hard drive.

  • Aye Es Oh Level 2 Level 2 (330 points)
    Currently Being Moderated
    Nov 19, 2012 2:25 PM (in response to juliefromstoke-on-trent)

    Julie, did you ever talk to one of the techs at the store? Did they try any troubleshooting, or did they just have you restore from backup?

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