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One-page PDF file destroyed by mail

303 Views 7 Replies Latest reply: Nov 19, 2012 9:32 AM by James Ward4 RSS
iUSER10011 Level 1 Level 1 (0 points)
Currently Being Moderated
Nov 16, 2012 6:21 AM

When opening a 1-page PDF in iBooks and sending it via mail it is sent inline as preview, but the recipient cannot open the file anymore. Also on iPad and iPhone the is no "open in" possibility anymore.

 

Somehow the mail app does destroy the file. After resetting the iPad as "new" iPad it worked for a day. But than the same problem started again.

 

What is going wrong?

iPad (3rd gen) Wi-Fi + Cellular, iOS 6.0.1
  • James Ward4 Level 7 Level 7 (23,165 points)
    Currently Being Moderated
    Nov 16, 2012 6:33 AM (in response to iUSER10011)

    You might provide a littel more information:

     

    1. What type of PDF in terms of content? Did it contain graphics? any Adobe scripting?
    2. What happens when the recipient tried to open it? What is the reciepient using in tems of an email client?
    3. Is this occuring with just this file, or with several files?
  • James Ward4 Level 7 Level 7 (23,165 points)
    Currently Being Moderated
    Nov 16, 2012 6:55 AM (in response to iUSER10011)

    Try a rest: Simultaneously hold down the Home and On buttons until the iPad shuts down. Ignore the off slider if it appears. Once shut down is complete, turn the iPad back on using the On button. In some cases it also helps to double click the Home button and close all apps from the tray before doing the reset.

  • James Ward4 Level 7 Level 7 (23,165 points)
    Currently Being Moderated
    Nov 16, 2012 7:23 AM (in response to iUSER10011)

    I attempted replicate your issue, but no luck. Works fine for me (using a gmail account on the iPad and MS Ecxhange account on the PC; and between gmail and a POP account).

     

    Perhaps someone else will be along that has encountered this and has a suggestion.

  • James Ward4 Level 7 Level 7 (23,165 points)
    Currently Being Moderated
    Nov 19, 2012 9:32 AM (in response to iUSER10011)

    Yep, looks like you are correct.I added bold formating to one word on my signature and get the same effect.

     

    Might be worth reporting here: http://www.apple.com/feedback/

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