HT202340: iPhone: Understanding SIM cards

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Tera Walker

Q: who is responsible for fixing the SIM problem...Apple or Sprint I am getting the run around

wh is responsible for fixing the SIM prooblem ...Apple or Sprint.  I am getting the roundaround from both

iPhone 5, Invalid SIM

Posted on Nov 15, 2012 7:12 PM

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Q: who is responsible for fixing the SIM problem...Apple or Sprint I am getting the run around

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  • Helpful answers

  • by imobl,

    imobl imobl Nov 16, 2012 7:07 AM in response to Tera Walker
    Level 5 (7,162 points)
    iPhone
    Nov 16, 2012 7:07 AM in response to Tera Walker

    What sim problem? More details please. Have Sprint

    confirm that the sim is working and that your account

    is properly provisioned for that sim. What are you

    trying to do? What is the exact wording of any error message

    you receive?

     

    Did you recently update your iOS version or restore the iPhone?

    If yes to either, are you now getting a message about using a valid

    or supported sim? If this is the case, your iPhone was previously

    hacked/modified/broken and now is relocked to the original carrier.

    Google may give you some direction, but per Terms of Service

    discussion of jailbroken iPhones is prohibited in these fora. Be

    advised that the jailbreak may render your iPhone inoperative and

    unrestorable when attempting a legitimate unlock. If iPhone was

    not hacked, please provide the information requested in the first

    paragraph.

  • by chrisfromgastonia,

    chrisfromgastonia chrisfromgastonia Nov 16, 2012 7:16 AM in response to Tera Walker
    Level 5 (4,185 points)
    Nov 16, 2012 7:16 AM in response to Tera Walker

    If it is an iphone failure issue, then apple, if it is a sim card issue then Sprint, if thats who is is locked to.