Currently Being ModeratedAug 19, 2012 11:43 PM (in response to SavyMacGirl)
you're under warranty - two things might happen - they will either repair it by changing the screen or they will give you a new one.
the best solution for this is to take it to apple and have them diagnose it and see where it goes from there.
good luck - hope it gets sorted out for you...
Currently Being ModeratedAug 21, 2012 7:50 PM (in response to SavyMacGirl)
I just had the same issue. Last night I noticed a dead pixel while watching a movie and the screen was black. I also have a fuzzy white spot that also appears only with white backgrounds. Needless to say, I am mailing my rMBP to Apple tomorrow and should either get a new replacement screen panel or get a new machine. It'll probably be a new machine knowing Apple.
Currently Being ModeratedAug 26, 2012 12:36 AM (in response to SavyMacGirl)
I just got back from the apple store. I had just one dead pixel and the guy at the genius bar took my macbook pro and said he would replace the screen. Hopefully it will get done quick, quoted 3 days. they had to order the screen cause they didn't have any retina screens lying around back.
good luck! we got retina for a reason, we deserve the best.
Currently Being ModeratedSep 5, 2012 5:15 PM (in response to childishbonvonnegut)
Same here unreal!!! Brand new machine.... I like their excuses "Sir its a new machine" DURRR thats why I bought it smart APPLE guy.... Frustrated...... I will think twice about gen 1 machines..
Currently Being ModeratedSep 26, 2012 9:40 AM (in response to SavyMacGirl)
I just encountered this same problem (new Rmbp, 15" 16gb RAM 256GB hard drive). About 6 weeks into the new computer, 2 dead pixels (white) popped up. Within the next 2 weeks about 10 more had popped up. I brought the computer into apple store, and they deemed it defective. They would have replaced it on the spot had I not had the custom 16gb RAM. They gave me the option to replace my screen at no cost, to replace the computer with a standard 8gb RAM and give me the make up difference, or to call AppleCare and see what options they had. I called AppleCare, which directed me back to the apple store manager to make the final decision. I personally wanted the new computer, being I spent A LOT of money on this computer and didn't want to start my experience with a opened up, worked on unit. After explaining the situation to the manager in a nice tone(If you are rude to them, they are generally going to be rude back), the manager offered to order me a new computer on the basis that I contacted AppleCare and as well as the store. Here I am, next day on my way to the apple store for my replacement!
Hope this helped.
Currently Being ModeratedOct 18, 2012 11:15 AM (in response to SavyMacGirl)
I got my retina pro the day it was released....after 1 month ..10 dead pixels in a 1 square inch area...
Brought it to local apple reseller..told me that pictures needed to be taken to see of apple would replace it...if??? ***..
So 3 weeks later it was replaced...I week after that two burnt out pix 1cm apart.
Contacted the same tech guy at the apple Reseller store (not apple store)
This guy sends me a link to some BS about a certain amount of dead pixels are considered acceptable, therefore I should deal with it...
I call apple..and explain the situation..customer service literally laughs at the guys apparent resolution.....
Just what I was hoping to hear..$2500 on a defective MacBook I think not..
So I was provided with another repair location that will likely have a competent tech...
Probably going to get the extra 2 yr coverage...
Love it otherwise..
Currently Being ModeratedNov 16, 2012 8:09 AM (in response to SavyMacGirl)
just had a bad pixel appear I think it's 2, actually, but hard to tell at this size.
I guess this one'll go in for a replacement.
If you don't have the AppleCare 3 year coverage, GET IT!! You'd be mad not to - this computer costs close to $3,000 and in addition to that, most parts are so tightly integrated that a fix usually means replacing the screen, the logic board, or the whole computer. It's always been the case that Mac repairs are expensive but this is the hardest to repair machine yet. Let that be Apple's problem with the 3 year warranty...
Currently Being ModeratedNov 16, 2012 6:51 PM (in response to SavyMacGirl)
I also got my Macbook Pro Retina the day it was released....after 1 month Apple did replace it (Thank you very much) due to bad clusters detected in the SSD drive. Now I have the dead pixel issue on the new device. A dead pixel very visible with a full black background on the bottom half way across.
I too agree on the comment, "If you don't have the Apple Care 3 year coverage, GET IT!! You'd be mad not to" - I have it and am reassured this will be resolved without issue with a replacement. I also have the 16 Gig ram and larger SSD so appreciate the customer care experience comments you made.
By the way, one (easy, cheep, sure and reproducible) way to use "a vendor" test for bad clusters in case you were wondering, is to install windows temporarily, give the boot camp partition the largest available fee space chunk available.
Then in (windows 7) right click the Start button, click "open windows explorer", then in the open explorer window, right lick the "BOOTCAMP C:" and select the "properties" menu item.
Click the "Tools" tab, and click the "Check Now" to run the built-in disk check.
Check the second "Scan for and attempt recovery of bad sectors" Option. Click Start.
The program will tell you when you reboot the test will be run, so do a reboot and watch the test.
Be ready to take a contemporaneous camera picture of any revealed bad sectors. Errors (if any are findable) will show up before the test finishes, but you have to snap the picture before the program finishes as the test will restart the machine when complete.
This is a good test to run as the running corruption of a bad sectors on an SSD drive will result in what can be described as a wandering/roving data corruption due to the way SSD's manage files (and fail to verify when they move file around) and move files around on the drive for optimization. Eventually the error or no error will be detected when configuration files which are not suppose to change in OSX happen to drop onto the bad sector on the SSD and you end up with smoking OSX ring 0 soup.
If I had to do it again, I'd show the Apple store Genius the screen shots First and then explain where they came from second. When they heard windows first they immediately dropped into a suspicion of the other vendor emotional condition. Which lasted until they looked at the camera picture (of the bad sectors) which confirmed the issue.
No one but a fool (world is full of them) would question that that little bit of windows, the disk check in windows 7 which evolved from chkdsk is probably ok as it has not had reproducible technical reporting issues of false positives for over 15+ years.(which should be good enough.
But trust me, a picture of the issue will work better than a thousand words that might inadvertently inspiring an anti windows bias(it could happen in an Apple store):) Don't even mention windows unless they ask.
To do this same test in OSX you need to roll out cash for an advanced disk diagnostic tool in the range of 60-120 USD. No free or vendor tool exists which will detect bad sectors on the SSD according the Genius SME at my local Apple store.
Apples been very good if not fantastic in device support, I have no concern it will be resolved quickly and well.
Best of luck and thanks.
Currently Being ModeratedNov 19, 2012 3:00 PM (in response to SavyMacGirl)
Well I've got my Macbook for 4 months now. A month or two/three ago I discovered dead pixels (12 or so) and my screen burned in (LG screens problem). I sent it back to Apple and got it back with a new (Samsung) screen.
But guess what: I just discovered again dead pixels! The 2nd time! This time 7 dead pixels.
I don't like it to say: but Apple really disappoints me with the screen!
Currently Being ModeratedNov 24, 2012 1:50 PM (in response to SavyMacGirl)
I'm now on my second replacement machine, with one of those also having had a replacement screen. So 4th screen now. And it's just developed another couple of clusters of dead pixels.
Either I'm incredibly unlucky or Apple have a real problem with these screens. I'm going to have to go to the store yet again on Monday and see if it'll be 5th time lucky!!
Currently Being ModeratedJan 3, 2013 7:41 PM (in response to SavyMacGirl)
same thing happened to me i bought the mac the RMBP the day it came out for $2800. three mo later got 2 dead pixels. took it to the mac store but even though I i had apple care they refused to fix it because the "genius" (who was anything but) said it was not a dead pixel but damage i cause through some impact. today i just found two new dead pixels and I am really upset I think there may actually be a defect in the product If this has happened to your RMBP please add to this post this could be a legal issue for apple.
Currently Being ModeratedJan 6, 2013 3:14 PM (in response to SavyMacGirl)
I had some dead pixals after a month of use. Sent it back, they didn't say what they did to fix it. I am now seeing the samething again. I want to say I am seeing the problem in the same spot. Like they didn't replace the screen just did a quick pixel fix. The only reason I bought a Mac was for the screen of course now I am having problems with it.