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About the defective 1st Gen iPod Nanos

522 Views 12 Replies Latest reply: Nov 18, 2012 12:48 AM by itsjamesd RSS
itsjamesd Level 1 Level 1 (0 points)
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Nov 16, 2012 6:06 AM

About a year ago I received an email from Apple concerning the defective 1st Gen iPod Nanos and their "batteries heating up posing a safety risk" and that they could replace it for me. Well, I didn't really use it then so I didn't go through the process of replacing it. Now, I want to but when I go to the page to start the process when asked for the serial number of my product I type it 100% correctly and I get the message "The Apple product serial number you entered is not part of this program." I definitely type it correctly 'cause I tried changing certain digits on purpose and I get "The serial number you entered cannot be found in our records. Please verify the number and try again, or contact us." so it's certain that I type the correct serial number as indicated very clearly on the back of my iPod. There's also a picture there


and I compare that picture to my iPod's back and the info written are 100% identical (Model, EMC No., etc) except of course for the Serial number. I did notice that the picture's Serial no.'s format is 5K100000000 while my iPod's is 5U6XXXXXXXX. Could it be that mine is not one of the defective ones? I don't get it. If it isn't why would Apple send me an email about it? Thanks for all the help.

  • planb77 Level 7 Level 7 (32,255 points)
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    Nov 16, 2012 8:36 AM (in response to itsjamesd)

    Contact Apple by phone and ask.



  • aktexas Calculating status...
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    Nov 16, 2012 10:57 AM (in response to itsjamesd)

    don't do it. I was one of those affected original 2GB customers as well. I did use my original Ipod nano, many many hours logged training for marathons. I had absolutely no trouble with it (I couldn't have had any service done anyway, although I bought extended warranty, the company that sold it to me - Circuit City - is now out of business). Then, I received the same email you did about the battery 'issue'. Like you, I debated over "if it ain't broke, don't fix it". Wish I had taken my own advice. I ended up calling Apple and they were very nice about it and I finally decided to go ahead with it. They sent me a pre-paid shipping box, I erased all my tunes and off went my (perfectly functional) ipod nano to Apple. Should also mention that I had purchased accessories specific to that model, such as an armband (for marathon training), portable battery OR AC powered portable speakers, etc. The accessories probably cost more than the original ipod (which was over 200 bucks at that time). So, a short time later I receive a box from Apple. Joy?!?? no. They sent me a 6th generation nano, which is incompatible with my armband and, since they disabled the audio output from the docking connector, also makes my expensive Polk Audio portable speakers useless. I went into the local Apple store, with my Polk speakers and said, "this replacement doesn't work with my speakers". "Genius" promptly put one of the store's ipod nano 6's on my speakers and said, "you're right. These don't work with this model. But I'll be happy to sell you one of those Apple docks over there on the shelf". No thanks man. Also, no matter how high you set the volume limiter, the sound is still pretty lame even through Bose in-ear headphones.The reason I'm on this forum is that today is the latest in my frustrating quest to get the fitness part of this hunk of junk to calibrate running distance properly. I'm sure Apple made the decision to "upgrade" me (it is an 8GB) , but I am very sad I didn't stick to my guns and leave well enough alone. My 2 cents (plus several hundred dollars of useless accessories) worth...

  • planb77 Level 7 Level 7 (32,255 points)
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    Nov 16, 2012 11:11 AM (in response to itsjamesd)

    It is probably okay as is.


  • deggie Level 8 Level 8 (44,840 points)
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    Nov 16, 2012 1:14 PM (in response to itsjamesd)

    Yours is fine, it does not have the Sony battery model that was included in the recall.

  • deggie Level 8 Level 8 (44,840 points)
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    Nov 16, 2012 3:15 PM (in response to itsjamesd)

    I can't tell, I don't work for Apple. But there have been other posts here from people that have said they received a similar message to yours and when Apple announced the recall program they stated that not all 1st Generation iPod Nano's had the defective battery.


    As far as I know Sony, who is the largest portable device battery maker, made all of the batteries for the Nano.

  • aktexas Level 1 Level 1 (0 points)
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    Nov 16, 2012 7:58 PM (in response to itsjamesd)

    I know I wrote a long-winded message but I did it to help others like you, itsjamesd. If your device is currently working, do not try to get it replaced. You'll get something completely incompatible with any accessories you had for the original nano. "if it ain't broke, don't try to fix it". I still don't have an answer to why the replacement nano6 refuses to allow me to calibrate it..........

  • carl wolf Level 6 Level 6 (13,910 points)
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    Nov 17, 2012 8:49 AM (in response to itsjamesd)

    The email went to all registered owners of that model, regardless of serial number.  As you've found out, some of the products are possibly defective - as identified by the serial number - and some are not.  Your question has been answered more than once, and asking again will not be fruitful.


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