1 2 3 Previous Next 33 Replies Latest reply: Jan 18, 2013 4:57 AM by Sndodson Go to original post
  • 15. Re: iTunes Match Not Working on new iPhone 5 - Music Not Downloading
    giovanni diego Level 1 Level 1 (0 points)

    I've called the Italian Apple support phone number but it was useless. They didn't know what to do to help me (even at the second level). Is somebody here from America? try to call the american support number, maybe they'll but you in touch with some engeneer in cupertino.

  • 16. Re: iTunes Match Not Working on new iPhone 5 - Music Not Downloading
    Joe_Dawson Level 1 Level 1 (15 points)

    I just had a 1 hour talk with applecare about this.  I was esclated through several levels and to the main North Americia iTunes support in Calfornia..

     

    They are not reporting an issue with the iTunes Match service but I can nolonger add a device to iTunes match and they have no idea why.

     

    I still have an open ticket.  But no known resolution... So I am betting it is a server side issue that Apple is not reporting.

  • 17. Re: iTunes Match Not Working on new iPhone 5 - Music Not Downloading
    giovanni diego Level 1 Level 1 (0 points)

    For now, I'm back using iTunes to get music on my devices...that still works...hope they don't mess up even that with iTunes 11, given the quality of their 2012 software releases (podcast, iOS6, the new ios6 iTunes match, new app store...). Only exception was Mountain Lion, which was pretty good.

  • 18. Re: iTunes Match Not Working on new iPhone 5 - Music Not Downloading
    Waou Level 1 Level 1 (0 points)

    Hi everybody!

    Here in France i've got the same problem!.. :-(

     

    I just buy my iPhone 5 yesterday and restore it from my iPhone 4. Since i still have the cloud logo as all of you...

     

    I call the Apple support this afternoon, the genius told me to deactivate iTunes Match on all my device (MacBook, iPad 3 and iPhone 5), then to reactivate it starting with the Mac.

     

    No way, the problem is still the same...

     

    I think it is due to a bug of Apple's servers...

  • 19. Re: iTunes Match Not Working on new iPhone 5 - Music Not Downloading
    RolandoElMono Level 1 Level 1 (0 points)

    Here in Argentina the same thing....

     

    I also bought my iPhone 5 yesterday and restored from the 4s. I tried all the solutions, but none seem to work.

    But itunes match runs smoothly on all my other devices.

  • 20. Re: iTunes Match Not Working on new iPhone 5 - Music Not Downloading
    CamaroKatie Level 1 Level 1 (0 points)

    Found a work around for this issue.  If you go into iTunes Store and download a past purchase to your device it seems to trigger the Cloud to reconnect, I was able to access my Match music after doing this on iPhone 5 and iPhone 4.  Still believe there is a big in the system somewhere...

  • 21. Re: iTunes Match Not Working on new iPhone 5 - Music Not Downloading
    giovanni diego Level 1 Level 1 (0 points)

    Mmm...maybe it's just working now...i've tried again without the work around and....it seems to be okay now. I got my tracks back

  • 22. Re: iTunes Match Not Working on new iPhone 5 - Music Not Downloading
    Joe_Dawson Level 1 Level 1 (15 points)

    It is now working again... looks like what ever server at apple was broken has been fixed.

  • 23. Re: iTunes Match Not Working on new iPhone 5 - Music Not Downloading
    MaccaTron Level 1 Level 1 (5 points)

    I have the same problem and I have had to restore my iPhone 5 twice and still no change, this was the one thing that I was worried when deciding weather to get iTunes Match because its all good Apple storing all your music in the cloud but if their servers start having issues then I have no way of listening to my music or downloading it from the server...

  • 24. Re: iTunes Match Not Working on new iPhone 5 - Music Not Downloading
    schuang74 Level 1 Level 1 (0 points)

    Not sure if you tried this but I was having the same problem with iTunes Match on my iPhone 5.  I fixed it by first connecting it to my MAC.  When I connected my iPhone i saw that the "iTunes Match" icon popped up again in the navigation bar on the left (under the "Store" category) in iTunes.  I thought this was funny because this is only an option if you haven't activated iTunes Match on the computer or if you haven't registered for the service.  Since I already did that I found it was odd that the icon would show up again.  Sure enough I clicked on the iTunes Match icon and the main display screen in iTunes went through what seemed to be a quick auto logon process and the iTunes Match icon disappeared.  After that I had a hunch and went back to my iPhone (still connected) and tried to activate iTunes Match and this time it did it.  Still seems to be some kind of a bug with iOS6 but it has fixed the problem for me... for now...

  • 25. Re: iTunes Match Not Working on new iPhone 5 - Music Not Downloading
    skipnels Level 1 Level 1 (0 points)

    Ok, here's my fix. Simple, but can't say it'll work for everyone.  On your iphone, click the "home" button to get out of iTunes.  Then double-click the "home" button, at which time all your open apps will show up on the bottom.  Press and hold down the Music button until it wiggles and a minus sign shows up.  Click the minus sign to close the app.  Then click the "home" button to go back to your regular screen.  Click the Music button to re-open your music app.  When I did this, all my music showed up, where it wasn't showing up before. 

  • 26. Re: iTunes Match Not Working on new iPhone 5 - Music Not Downloading
    Reaper69 Level 1 Level 1 (0 points)

    That works for me Skipnels, thx.

  • 27. Re: iTunes Match Not Working on new iPhone 5 - Music Not Downloading
    shawn235 Level 1 Level 1 (0 points)

    Hey guys I found the answer. When you are syncing up a large amount of devices it stops you from adding another. You need to deauthorize another device. Buy logging into iTunes Store on computer then into account info by logging in and it has iTunes Match setting. I just clicked deauthorize a all and it fixes my iphone 5 problem. Hope that helps

  • 28. Re: iTunes Match Not Working on new iPhone 5 - Music Not Downloading
    Malusisawesome Level 1 Level 1 (0 points)

    Similar to Shawn's solution above, the way that I fixed the issue was by removing my old iPhone 4 from the associated device list. Seeing as we've all done restores of previous devices, it appears there is an issue when there are devices of the same name that itunes match is trying to sync with.

     

    I removed my iphone 4 from the list, and lo and behold the second i did, the 5 started syncing.

  • 29. Re: iTunes Match Not Working on new iPhone 5 - Music Not Downloading
    foatbttpo1567 Level 1 Level 1 (0 points)

    Similar to Shawn's solution above, the way that I fixed the issue was by removing my old iPhone 4 from the associated device list. Seeing as we've all done restores of previous devices, it appears there is an issue when there are devices of the same name that itunes match is trying to sync with.

     

    I removed my iphone 4 from the list, and lo and behold the second i did, the 5 started syncing.

    In the past few days, I have replaced had to swap out both my iPhone 5 and my iPad (3rd generation) due to hardware problems. I've experienced this issue on both devices. Per Malusisawesome's suggestion, I removed both old devices from my account. I took the precaution of closing music.app and disabling iTunes Match before removing the old devices from the account.

     

    Upon re-enabling iTunes Match and opening music.app, the problem on the iPad was instantly resolved. My phone, however, is stuck on the iCloud logo. I'm downloading and preparing to install 6.0.2 (the swap-out only came with 6.0.0) - will post if that seems to fix anything.

     

    UPDATE: iTunes Match seems to be working on both devices. It looks like Malusiawesome FTW with the suggestion that worked.

     

    Message was edited by: almondwine