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Problem with messages in iMessgae

259 Views 2 Replies Latest reply: Nov 17, 2012 8:55 AM by jakudo RSS
jakudo Level 1 Level 1 (0 points)
Currently Being Moderated
Nov 15, 2012 11:19 PM

Hi,

 

I (actually my brother) have a problem with iMessage and its handling of messages. When I send a message to my brother (to his MacBook Pro latest software updates), the notification message pop up in right up corner, however, it doesn't appear in the dock icon. And when he opens the imessage, the message is sometimes missing. Also it sometimes doesn't sort the messages by date/time. Once he also send me picture, that the iMessage shown "-2" messages.

My iMessage works just fine.

Do you have any idea, how to fix it? Maybe somehow resetup? Or something?

 

Thanks

Screen Shot 2012-11-16 at 8.18.45 .png

MacBook Pro, OS X Mountain Lion
  • Ralph Johns (UK) Level 9 Level 9 (66,840 points)
    Currently Being Moderated
    Nov 16, 2012 2:28 PM (in response to jakudo)

    HI,

     

    He should go to the Finder > Go Menu > Go to Folder and type in ~/Library/Preferences

    In the Preferences Folder he should find com.apple.imessage.bag.plist and Drag it to the trash

    He should then Restart Messages.

     

    This will sort the issue in the pic.

    That itself is probably related to the non  appearance of the counter on new messages.

     

    I am not sure at this stage about the lack of the message now and then (having been alerted)

     

    The Date/Time order/Sync process is an issue we know about.

     

    It seems if you have an iOS device there is no issue on those.

    On the Mac, particularly if it has been Off line the "Sync" process that displays the iMessages plays out like a speeded up chat.

    However if you were in conversation on an iPhone and switch to the Mac an new Messages arrive instantly and out of order with the sync process.

    It seems the App cannot or does not use the Time Stamps to sort them into proper order.

     

     

     

    Sigcopy2.png
    10:28 PM      Friday; November 16, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

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