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Latest iTunes app on Win7 won't run

528 Views 8 Replies Latest reply: Nov 16, 2012 4:00 PM by arkiejim RSS
arkiejim Calculating status...
Currently Being Moderated
Nov 10, 2012 8:49 PM

Greetings!  A few days ago I installed the latest iTunes on my Win7 PC which I upgraded to in March of this year.  I have several hundred dollars invested in iTunes music downloads which are now worthless.  I am NOT happy.

I have been all over the 'net looking for answers with no luck.  I've tried everything.

I'm an IT professional, so I don't THINK I'm doing anything dumb.

I was going to contact Apple support but my iPods...several of them...are too old for free support.  They want $19 just to open a support case.  I balked at that!

Has anyone else has issues like this?

Thanks!

Jim aka arkiejim

 

iPod shuffle, Windows 7, Worked fine until latest update
  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Nov 10, 2012 11:19 PM (in response to arkiejim)

    Do you get an error message when you try to launch iTunes? If so, what does it say? (Precise text, please.)

  • diesel vdub Level 7 Level 7 (20,675 points)
    Currently Being Moderated
    Nov 11, 2012 7:13 AM (in response to arkiejim)

    Completely uninstall iTunes then install the current version.

    http://support.apple.com/kb/HT1925

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Nov 11, 2012 11:45 AM (in response to arkiejim)

    No error at all.  Nothing in the Windows event log either.  It does nothing at all.

     

    Can you check something for me please?

     

    Restart your PC. after the PC restarts, bring up your Task manager, and go to the "Processes" tab. Click "Image name" to sort the processes alphabetically.

     

    Now try to launch iTunes.

     

    Does an itunes.exe process appear? If so, does it vanish after a second or so, or does it persist in the Processes tab (even though iTunes itself never shows up)?

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Nov 14, 2012 6:39 PM (in response to arkiejim)

    If anything else pops-up it is to short-lived for me to catch it.

     

    Many thanks.

     

    If you're getting an error-message-free iTunes launch error, and the iTunes.exe is making a brief-if-any appearance in Task manager, we'd better check for a QuickTime problem.

     

    Try updating your QuickTime Player to the most recent version. Does iTunes start launching again?

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