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MacBook Pro Retina Sound Issues

28132 Views 124 Replies Latest reply: Apr 2, 2014 11:26 PM by kfraser23 RSS
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Daxter137 Calculating status...
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Oct 4, 2012 3:25 PM

Hi folks,

 

I used my MacBook Pro Retina with no difficulties over the last 2 month,

but recently I have experienced some sound problems.

 

Often, when I just want to play a video on YouTube or listen to some

music, the sound stops for a blink of an eye or is crackling throughout the

song or video.

 

It sounds a bit like the soundcard is having difficulties to play back the

sound, but I don't think a normal iTunes Song is causing this.

 

I furthermore imagine, that some driver is not running properly or

the threads for audio output are disturbing each other.

 

But I have absolutely no clue, what the cause is.

 

Maybe someone else experienced the same.

 

I would be grateful for any help.

 

Ps: I have the MacBook Pro Retina Mid 2012 (2,6 GHZ; 16 GB RAM; 512 GB SSD) Version,

if this is any hint.

MacBook Pro (Retina, Mid 2012), OS X Mountain Lion (10.8.2)
  • northpasture Calculating status...
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    Oct 4, 2012 5:14 PM (in response to Daxter137)

    I have the same exact problem on my base Retina MacBook Pro.  It's very annoying and it didn't do it before I upgraded to Mountain Lion.

  • mikeraiwet Calculating status...
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    Oct 9, 2012 12:12 AM (in response to Daxter137)

    I also have this problem. It happens so frequently I almost have gotten used to it... until I realize what's happening and then I get really angry/frustrated. I don't like to listen to music/ watch YouTube videos like this. Please fix it!

  • cs22ms Level 1 Level 1 (0 points)
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    Oct 9, 2012 5:08 PM (in response to Daxter137)

    Mine was doing this very infrequently, but then tonight it was doing it every few seconds while I was listening to music. I thought it was Spotify, so I quit and relaunched, but it was still doing it. So then I switched to iTunes, and the sound persisted. It's like a crackling sound, or a little pop. Really annoying. I'm two months into owning this computer, and the amount of problems with it are staggering.

  • rayman18 Calculating status...
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    Oct 12, 2012 7:23 AM (in response to Daxter137)

    I have the same problem, any fix for that?

  • charliex77 Level 1 Level 1 (0 points)
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    Oct 17, 2012 6:37 PM (in response to Daxter137)

    Same here

  • Blakeanator Level 1 Level 1 (0 points)
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    Nov 14, 2012 11:57 AM (in response to Daxter137)

    Same issue here. Just paid $4,000 for this thing. The audio problem is ridiculous, isn't apple suppose to be making the best quality products out there??? I'm returning immediately.

  • Martin Donkin Calculating status...
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    Nov 16, 2012 4:38 PM (in response to Daxter137)

    Same probelms here too.

  • calabek Calculating status...
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    Dec 9, 2012 1:34 AM (in response to Daxter137)

    The same issue occurs on my Macbook too. What a shame Apple!

  • nlnx Calculating status...
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    Dec 9, 2012 1:41 AM (in response to calabek)

    I had a similar but probably much worse case. Every time the sound card went to start up, (starting the computer, starting a YT vid, adjusting the volume with alerts on, etc...) It would begin with a LOUD pop!

     

    I took it back and got a new one (exchanged laptop)... Not before the 'genius' claimed to have fixed it by restarting the rMBP with some keys pressed down. (he did not fix it whatsoever and made an embarrassment of himself)...

     

    DEMAND PERFECTION. Don't take no for an answer.

     

    Good luck everyone.

  • pyemcg Calculating status...
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    Dec 11, 2012 6:27 AM (in response to Daxter137)

    I've also had this problem with my macbook, however in my case im 99% sure its to do with the graphics card. When ever my macbook is using the 'lesser' intel HD graphics 4000 it is constantly crackling, however when it's using the Nvidia 650m graphics card, there are no problems with sound whatsoever.

     

    Since it changes automatically, I downloaded gfxcardsatus and change it manually each time i listen to music.

     

    Hope this may be of some help!

  • cbs20 Level 4 Level 4 (2,460 points)
    Currently Being Moderated
    Dec 11, 2012 6:59 AM (in response to pyemcg)

    I have the exact same experience as pyemcg. The integrated graphics causes crackling and popping in audio and the discrete graphics works fine.

  • Mr.Techno Calculating status...
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    Dec 12, 2012 11:48 AM (in response to Daxter137)

    Im terrifyed right now. I just got home, sat down and plugged my headphones into my Mid 2012 MacBook Pro Retina to start producing some music. As fast as I adjusted the volume on the MB a loud noise was heard in the right ear. I played a song in iTunes to discover that the sound was slightly distorted and very noisy in the right ear while you could hear the music normally in the left ear. I switched between an additional pair of headphones and a pair of speakers but got the same result. I checked the preferences and rebooted the MB without any luck.

     

    I have two theories why Im having this problem. Earlier today I plugged my computer into a soundcard via 1/8 RCA-cables, allowing me to play music through my schools monitors. The soundcard had Phantom Power enabled but I disabled it quickly when I realized. The cable I used was also a bit dodgy, it was noisy and didnt work properly. Could this malfunctioning cable or the fact that I Phantom-powered my MB have fried my AUDIO JACK?! I contacted my teacher but he said that this cant be the reason for my issue.

     

    My other theory, and this is the one I beg to be the reason behind the problem, is that a software update caused the issue. A couple of hours ago I updated my MBs software. I dont remember what kind of update it was though, probably quite a few since I havent done it for a while. I read on some forums that people have had problems with the retina MB and the sound after certain updates. Could this be the reason?

     

    Im frustrated, frightened and very eager to make some techno. Any help or tips would be eternally appreciated!

    Thanks in advance!!

    /Anton

  • mostowyj Calculating status...
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    Dec 13, 2012 2:54 PM (in response to Daxter137)

    I actually posted a question like this too. Before Mountain Lion, I hadn't had any of these crackling issues. Even when I play music really softly, I hear crackling and whatever. It's really annoying. I know I didn't blow these speakers because I don't play music loudly. (And even if I were to, shouldn't MacBooks be able to hold up?) What the heck.

  • nordlund.e Calculating status...
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    Dec 14, 2012 3:46 PM (in response to Daxter137)

    I've also had this issue since recieving my Retina MacBook Pro. I automatically updated it to Mountain Lion, so I have no comparison. Maybe if enough people comment we'll get a fix at some point.

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